Please place all issues with orders here

Purchased on Jun 28th order number 201649. Account charged, received refund for out of stock items, thank you. Just wondering the status of the items left. Thanks.

Eric:

UPS shows it's scheduled to be delivered tomorrow.
Admin
 
order

Order #201422. Looking for a tracking number if possible.

Heath Day

Heath: UPS shows it's scheduled to be delivered today.

Admin
 
I had placed an order with a Metro blower before the big news hit. I am just wondering if that is still coming or not. My card was charged and I got the other stuff in the order already but I am just curious as to if the blower is still coming?

Order # 201047

Thank you,
Jon Leidgen
 
hey

Order #201422

Thank you Michael.

Can you tell me which address its going to be delivered to please??
Sorry for all the questions.

Heath....the 4674 Highway 336 address that was listed on the order.
 
Jack said:
Dave,

I am not sure what we can do. This was a "Going out of Business" sale. Things were marked at 25% off. On the Porter Cable, that you paid $112.49 for we made exactly a negative forty-six cents. Yes, NEGATIVE. I am not sure how much UPS shipping cost to you, but I am fairly sure we did not make huge profits there either. As to the email I will lay out the events that took place.

1 - On 6/24/11 Friday, You placed your order, (along with hundreds of other people) This order was downloaded Friday and the first time we saw it was on Monday morning.

2 - Michael emailed you at 11:09 AM on Monday after all of the orders had been sorted. Any that needed corrections for shipping were cut out and these people were emailed. (sorry, it is as fast as we could do it.)

3 - You responded at 11:13 AM inquiring how much shipping would be

4 - At 11:21 AM Michael responded that it would be $17.99 (Why the back order was not mentioned I am not sure. It was a little chaotic and we were not sure what had sold at this time as no orders had been processed. As our promo stated, In stock items only, no Drop ship orders, no international orders and no back orders as it was a "Going out of Business" sale and we were working through them as fast as we could.

5 - You immediately replied "That?s fine, just add it to my credit card. Thank you".

6 - At 11:29 Michael responded we would ship your order and "hopefully" get it out today, (Monday) not that he would get it out as you stated in another thread. We had no idea how many items were available until orders started to be processed (as not working from the server would affect output). (Boy, did it affect output).

7 - At 11:30 you responded and thanked us for our hard work.

8 - On Thursday the 30th. at 4:29 PM you emailed that you had received your order and stated your disappointment in us not having a Flex and expressed dismay that we did not have one as you had ordered early and felt we should have. It was a somewhat "heated" email.

9 - At 7:41 PM you emailed again apologizing for your previous email and asking if there was anything that could be done.



The email communication stops at this point. By Thursday we were over run with orders and questions and frankly trying to keep our heads above water. I would like to point out again that our promo stated this was a going out of business sale and there would be no back orders. We cannot account for anyone?s motives as to why they placed an order for whatever products they wanted. We could only process and ship the product we had on hand as stated. We stopped taking orders on Thursday and should have all processed and shipped by the end of today.
To say this has been a very trying time is a great understatement. We appreciate all of those that have stayed by us through this terrible time. We are still answering emails on delivery questions and have about 100 to go. It is a very time consuming process again due to the "no server" issue. Each order has to be looked up and confirm if it had shipped, then a tracking number has to be found on our UPS computer and then an answer emailed. This all takes about 10-12 minutes to execute for each order. Understanding that we are still doing other things that need to be done like correcting orders as we run out of stock etc...etc... We have a skeleton crew that is working very hard and are trying to do the best job we can for all of our customers. We apologize for the delays, but are working as fast as we can.


jk
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Jack, I do appreciate your response, honestly. However if I wanted to see what I had emailed you I could have gone to my email. I'm not arguing that you should have had the Flex in stock. I'm not a moron or unreasonable, regardless of what others might have you believe. My problem is I was emailed about a shipping up charge, but not told that the most expensive part of my order wasn't available. Do you understand that I paid more than retail for a PCXP? I could have gone to Autogeek any day and gotten it for $125 and free shipping. I know this is a going out of business sale, but that isn't an excuse for TERRIBLE communication. I mean honestly, can you give me an answer to this...why would I buy a PCXP from you for more than retail price? That doesn't make any sense. If you guys had told me the flex wasn't in stock I would have canceled my whole order with no hard feelings. But thats not what happened. You guys took the time to contact me to INCREASE the price, but couldn't even let me know that the flex wasn't included in that shipping price...thats ridiculous. And while I'm sure you're not making a killing on shipping, I was charged $18 to ship a box that weighed less than 10lbs by ground.....thats a little crazy if you ask me.

Edit: So I just checked on UPS's website and it says to ship a package that weights 10lbs from you to me would cost $11 via ground. I don?t have the exact weight in front of me, but I can assume my box with just a PCXP didn?t even weight 10lbs, and I?m assuming you guys ship so much you get a discount. So that proves right there that you almost DOUBLED the shipping cost to me. Again, I do appreciate the response, but don?t pee on my back and tell me it?s raining.
 
ZimRandy said:
Order 201141 placed on 6/24. :confused:
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matteden said:
Order 201141 placed on 6/24 and CC was charged. I have not received it and a tracking # is not available?

Thanks,
Matt
Click to expand...

ZimRandy said:
Double check your order number please as that is supposedly my order number also (look up a few posts). Hmmm......

Randy
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Still no response or package. I also am wondering if matteden and I really got the same order number?

Randy
 
Randy,
You are correct my order # is 201119. Updates anyone?

Matt

Matt, according to UPS, it will be delivered today.

Admin
 
Purchase update

ProperAutoCare.comBlackFireUSA.comHawg-Wash.comProperBoatRVcare.comCustomer Service
My Account: Terrance
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HomeYour Account
Hello Terrance

Purchase History
Orders


Order Number Order Date Status Autoships Reorder
201626 6/28/2011 Paid. Shipping Pending. No Reorder
Shipped on the 1st, due to arrive Friday
201722 6/29/2011 Paid. Shipping Pending. No Reorder
Shipped on the 5th, due to arrive on the 11th
201819 7/1/2011 Paid. Shipping Pending. No Reorder
Since the sale was only thru the 30th, no orders were accepted after midnight, the 30th. Any orders that happened to "slip thru" were credit back and cancelled.

Admin


Classic Motoring Services

Good Morning PAC,

I know you are very busy. I was just hoping for an update on purchase, or if any of the orders are on back order? Thanks.
 
order inquiry

I've been waiting patiently for my order but hadn't wanted to bug ya. But since it's been so long I figure that I might as well inquire. Any updates on:


order number 201541? (Order date: 6/27/2011)

View the status of your order

Quantity Product Item Code Unit Price Sub Total
1 Micro Restore Microfiber Cleaner Gallon - Micro Restore Gallon Refill MICRO-RES128 $24.74 $24.74
1 Blackfire Wet Diamond All Finish Paint Protection 32oz - Blackfire Wet Diamond All Finish Paint Protection with PolyCharger 32oz BF-332PC $37.49 $37.49
1 Ergonimic Carpet & Upholstery Brush 25-692 $4.46 $4.46

Thank you for your order! Sub Total $66.69
Shipping: $12.99
-------
Discounts: $0.00
-------
-------
Total: $79.68


Return Policy

Thanks much!

-J
 
Order # 201688

Ordered 6/28, credit card charged in full for $87.20 and debited for same on 7/6.

Items received today, 7/7 with 5" DA MF pads showing backordered and zero billed amount for them on the invoice. Invoice incorrectly shows only $57.22 charged to credit card.

I'm guessing the card was billed for the original order and when it got packed there were no 5" DA MFs left and the billed amount adjusted on the invoice *after* the card transaction was made. I would appreciate a credit in the amount of the difference, $29.98, credited to the original card. I'll look for the credit over the next week or so.

I know this is a trying time for all of you under difficult circumstances. I appreciate your efforts and understand things aren't going as smooth as you'd like. Thanks for everything over the years!

TL
 
CEE DOG said:
I had considered it a loss. Thank you so much for making this thread. I placed an order and it was invoiced no shipping charge. I only needed 50 dollars worth of stuff but found 300$ would get me free shipping so I ran up the bill. I got the free shipping and placed the order. I never received an email or any correspondence. My box came and in the box was a new invoice which showed shipping had been charged without my consent. I do not have the order number as I'm not at home. When I get home tomorrow night I will add the order number to this post. Thank you very much and God Bless.
I also didn't receive my Opticoat but that is understandable and not a complaint. However if you have any of course I would like it.
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Here is my order #: 201248

And a print screen of the invoice showing $0.00 in shipping - Another invoice was not received until I opened the box and found the one that charged approximately $28 in shipping.

untitled-1.jpg
 
order #200724

missing 2 LC-H20-2255-130MM (5.5X7/8 tangerine)
missing D20100 32oz meguiars spray bottle (shipping slip says backordered...)
missing 1-Jumbo-Kit2

invoice bill came to 416.01 paid to CMA, but packing note shows 414.22
 
Paul S said:
My order # was 21580 placed on the 27th. Nothing so far and no hit on the CC.

Paul, by the time you order was received and we could process it, we were out of the items you ordered. The warehouse mgr canceled the order and your card was not charged. Did you not get a notice from him?

Admin
Click to expand...

Only email was on the 27th that order was received. Thanks for the reply.
 
Order # 413932

I received one box (tracking *7463) containing 1 BF-GLD, 1 FBP-35DA, and 1 MICRO-KIT2
The included invoice shows that 5 other items shipped and one backordered (lucky its only one)
Could there be another box lost on my receiving dock?

Thank you very much for working so hard to get these orders out. I completely understand any delays there may be.
 
Received my order today, order number 201659. About 2/3's of my order did not ship, and I presume was out of stock, I have no issue with that and I expected as much. I'm wondering whether the difference in cost is being refunded to my card? My final order was $93.93 after shipping, which is about $200 less than my original order.

It's not that I'm in a rush to receive the difference, as I thought the money had been spent anyways, I'm just inquiring as to what is being done.

With credit cards, the authorization clearing thru, would be for the amount on your packing slip. It can take a few days for that to clear thru to your bank. If it has not shortly, send an e-mail or a PM.

Admin

EDIT 7/9/11: I went and talked to my bank, everything is sorted out. Thanks again for all your hard work!
 
I placed an order on 6/13/11, Order #200867. Most of the order shipped without a problem, except for 6 of the "Meguiar's 32oz. Generic Spary Bottle with Sprayer" ($17.94). These were charged to my card and backordered. The bottles or a refund are fine with me, what should I expect?

This is a similar situation to the above post in this thread.
Admin
 
Order 201241

I know how Panthercz feels. I haven't received a reply to my original post either. I understand that this is a very difficult time for everyone at PAC, but I would appreciate some information. Thanks.

Robert:

Apologies for everything taking so long, but we have only a skeleton crew left here now. It seems that your order, for the General Purpose Towels was cancelled due to lake of inventory by the time your order was processed. Given this cancellation, you should have received an e-mail from the warehouse mgr and seen a reversal of the transaction on your credit card. Did you get either of these?

Admin
 
I haven't received a reply either while most have. I know I only added the order number to the thread yesterday but just want to make sure I'm dealt before its too late. I had placed this as a loss in my mind but when this thread was created and issues were being taken care of for others it's only fair that mine is cared for as well. I look forward to a response and appreciate your efforts.

Thank you,
Corey
 
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