I ordered a flex rotary and a pcxp on June 24. I received and email on Monday saying that i needed to pay shipping and it would be $18. Nothing was said about anything not being in stock. So thinking I was getting two buffers I accepted the $18 shipping charge.
I get home and have a box waiting for me from PAC. Open it up and all that is in it is a PCXP. So I paid $130 shipped for a PCXP, that's more than they cost normally!!!!!! This is insane to me that I was sent an email about shipping but not that the flex wasn't in stock! I wouldn't have bought the PCXP if the flex wasn't available since i didn't really need it, I just wanted to get to the free shipping mark which was $300 at the time of my order. I emailed Michael,and haven't heard back after several days, with a company going out of business I just don't see what they can do.
Dave,
I am not sure what we can do. This was a "Going out of Business" sale. Things were marked at 25% off. On the Porter Cable, that you paid $112.49 for we made exactly a negative forty-six cents. Yes, NEGATIVE. I am not sure how much UPS shipping cost to you, but I am fairly sure we did not make huge profits there either. As to the email I will lay out the events that took place.
1 - On 6/24/11 Friday, You placed your order, (along with hundreds of other people) This order was downloaded Friday and the first time we saw it was on Monday morning.
2 - Michael emailed you at 11:09 AM on Monday after all of the orders had been sorted. Any that needed corrections for shipping were cut out and these people were emailed. (sorry, it is as fast as we could do it.)
3 - You responded at 11:13 AM inquiring how much shipping would be
4 - At 11:21 AM Michael responded that it would be $17.99 (Why the back order was not mentioned I am not sure. It was a little chaotic and we were not sure what had sold at this time as no orders had been processed. As our promo stated, In stock items only, no Drop ship orders, no international orders and no back orders as it was a "Going out of Business" sale and we were working through them as fast as we could.
5 - You immediately replied "That?s fine, just add it to my credit card. Thank you".
6 - At 11:29 Michael responded we would ship your order and "hopefully" get it out today, (Monday) not that he would get it out as you stated in another thread. We had no idea how many items were available until orders started to be processed (as not working from the server would affect output). (Boy, did it affect output).
7 - At 11:30 you responded and thanked us for our hard work.
8 - On Thursday the 30th. at 4:29 PM you emailed that you had received your order and stated your disappointment in us not having a Flex and expressed dismay that we did not have one as you had ordered early and felt we should have. It was a somewhat "heated" email.
9 - At 7:41 PM you emailed again apologizing for your previous email and asking if there was anything that could be done.
The email communication stops at this point. By Thursday we were over run with orders and questions and frankly trying to keep our heads above water. I would like to point out again that our promo stated this was a going out of business sale and there would be no back orders. We cannot account for anyone?s motives as to why they placed an order for whatever products they wanted. We could only process and ship the product we had on hand as stated. We stopped taking orders on Thursday and should have all processed and shipped by the end of today.
To say this has been a very trying time is a great understatement. We appreciate all of those that have stayed by us through this terrible time. We are still answering emails on delivery questions and have about 100 to go. It is a very time consuming process again due to the "no server" issue. Each order has to be looked up and confirm if it had shipped, then a tracking number has to be found on our UPS computer and then an answer emailed. This all takes about 10-12 minutes to execute for each order. Understanding that we are still doing other things that need to be done like correcting orders as we run out of stock etc...etc... We have a skeleton crew that is working very hard and are trying to do the best job we can for all of our customers. We apologize for the delays, but are working as fast as we can.
jk
