Why I never purchased Zaino

S

SixSpeed

New member
I have been reading the board since April and I had my mind set on trying Zaino. After more reading I found that Zaino only accepts checks and doesn't do internet ordering. I then decided to order Blackfire and P21S. It was just much more convenient for me. I have been very pleased with both of those products, but I do wonder if there are others who had thought about ordering Zaino but didn't want to mail a check which would have slowed down the process.
 
Mailing a check does not slow down the process at all. I mailed a payment off to Sal on a Wed. and had my product the following week. If you need it any faster than that, you should be medicated. ;)



Also, there is a reseller that sells Z online, and accepts credit cards. Do a search and you should find it. I don't recall off the top of my head.
 
Hmmmm....yeah, interesting point. This too was one of the things that kept me away from Z. They can do business any way they want but I felt (and feel) that it's just so backwards and customer unfriendly. Most users love the product and the company so much that its not an inconvenience to do business this way. But for those of us who don't have any emotional affiliction towards them, its a pain.



I ended up buying from a distributor as he was selling at a local car show. All happened quite by accident but worked out well as I didnt pay tax and didnt have to wait or send a check in the mail. That's another thing that kinda turned me off: They don't offer contact info for their distributors; you have to call and ask. For all I know there's a distributor across the street but Sal ain't gonna offer that info to me.



So I guess the overall beef I have is that I, as the customer, have to make allowances if I want the priviledge of doing business with Zaino. It's like they don't need or want my business, but if I really want their products, I have to do business their way. I like the products but am not in love with them. I don't think the results are dramatically different from what I've got in the past but they are still good results. If you're like me and have an insatiable curiousity for car care products, it might be worth the inconvenience to order the stuff.
 
Bret, are you telling me that you asked Sal for a list of his distributors and he refused?? I sent him an email a long time ago asking him how I can get some Z-16 and he sent me a list of all the distributors in CA.....anyone of which I could have called and placed a CC order.



Z distributors, for the most part, not only take CC orders over the phone, but also accept paypal. You can use any distributor you want in the entire nation. In fact, I can either order from Ira and Robin Emus here in Los Angeles over the phone, or just hop in the car and I'm at their place in 15 minutes.



I just don't get what the problem is.....
 
I'm so lucky. Living in the middle of the Pacific on a little island called Oahu or what most of you know as Honolulu, Hawaii. Better yet, where you can find Waikiki Beach. There is a Zaino distributor only 15 min from where I live who takes cash, checks, and credit cards. I get my products the same day payment is made.



Aloha,

~Ranney
 
Mailing a check isn't so bad. How else would people pay phone bills, credit card bills, electric bills, etc. etc. some where, some how paperwork has to be filled out, at least in my home.



I would send a check through the mail to order Zaino but I found a local distributer near by. i don't have to pay the $6.95 shipping fee and I get the Zaino in the same day or whenever I need to get some product, so far I spend roughly $150-$175 on Zaino products ($70 of the Zaino was for someone else.)



If this product perofrms the way I hope it to perform, then I would absolutely fall in love with it (in terms of detailing products anyway.) My follow-up review on Father's day weekend.



Jason
 
GLAlexander said:
I have been reading the board since April and I had my mind set on trying Zaino. After more reading I found that Zaino only accepts checks and doesn't do internet ordering. I then decided to order Blackfire and P21S. It was just much more convenient for me. I have been very pleased with both of those products, but I do wonder if there are others who had thought about ordering Zaino but didn't want to mail a check which would have slowed down the process.
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Like everyone else said, get hooked up with a local distributor. For mine ( Mike at www.car-fanatic.com ), now that I'm in his customer database all I have to do is email him my order & 2 or 3 days later it's on my doorstep.
 
I don't get the problem either.



Since I'm living across the pond, I thought it would be only a dream for me to buy Zaino. I sent Sal an email. It took about 10 minutes that I got a reply from him with the address and phone number of the Zaino distributor here in Germany.



Sent the order sheet with a money transfer the next day. I had the package the following day.



So far for the Zaino business philosophy :)
 
Intermezzo said:
Bret, are you telling me that you asked Sal for a list of his distributors and he refused??

I just don't get what the problem is.....
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No, I didn't call Sal. My point was that this information should be offered up-front. I shouldn't have to call him for a list of distributors. I was lucky to stumble across one at a car show and purchased from him directly. He had the products on hand.



When you buy direct from Zaino there is only one way to purchase the products. With many other companies you can buy online and use a credit card which places an order immediately. Or you can call them *toll free* and place an order.



In other words, a customer has options. No such options with Zaino direct. Yeah, I can order online from Ecklers but their pricing is higher so I'm being penalized for the sake of convenience.



I know this isn't a big deal to most Zaino users but I think it's more than a bit archaic.
 
bretfraz said:




No, I didn't call Sal. My point was that this information should be offered up-front. I shouldn't have to call him for a list of distributors. I was lucky to stumble across one at a car show and purchased from him directly. He had the products on hand.



When you buy direct from Zaino there is only one way to purchase the products. With many other companies you can buy online and use a credit card which places an order immediately. Or you can call them *toll free* and place an order.



In other words, a customer has options. No such options with Zaino direct. Yeah, I can order online from Ecklers but their pricing is higher so I'm being penalized for the sake of convenience.



I know this isn't a big deal to most Zaino users but I think it's more than a bit archaic.
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I totally agree with you on this one bret. Zaino needs to be more customer friendly,
 
I think we have become spoiled to the point that any slight deviation from the norm appears to require extra effort. On-line ordering of Zaino is in place and Sal is very willing to give info about such. Ordering direct just requires a little forward thinking in order to receive product at the necessary time. In emergencies one can always order from Eckler's and have it in 2 days. Remember Sal does not solicit business and seems to only want customers willing to walk the extra mile. Not only in obtaining the product but also in using and prepping car for it's usage.:cool:
 
I was chosing between Klasse and Zaino and went with Klasse because of the uncertianty of the ordering process. I still plan on trying it someday but it would have to just about fall in my lap, unless CMA or motorhead started selling it at a fair price. Zainobros seems to be missing the boat by not offering it via their website.
 
Since I started the thread I didn't want to leave Bretfraz hanging. I agree with him in principle. I also agree that we are a spoiled society, but I don't see that changing in the near or distant future.



My whole point was I wonder how much business Zaino has lost due to their ordering process. It appears from the replies at least three of the people who posted on this thread. I also respect Zaino's philosophy since it is their product, but I just find it a bit odd in 2002.
 
My whole point was I wonder how much business Zaino has lost due to their ordering process.
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Increased demand means you need to be able to supply more product. Sal probably does not have the facilities to meet at large quantity each month, after all he's not a major company. Also when you are producing more product expenses go up; materials, more employees, more equiptment, increase shipping costs, more for bottles, labels, etc. Basically costs accross the board go up. This can really bog down your ability to use more expensive elements in your products because the average cost is higher due to the increase in volume. So if you wish to maintain you current revenue stream you must do one of 2 things, raise the price or lower the quality (and $$$) of materials used.



It's not as simple as "well Sal should make it more available", believe it or not it's much more complex than that.
 
"No soup for you BretFraz" Out Out of here...

Soup Nazi - from Seinfeld



I agree with you, Distributor never called me, I always got voice mail....Had to send Sal a check its been three weeks since I started this adventure..

jeff
 
Is that economy of scale would show just the opposite. More volume = more profit.



I think you guys are reading into this a little too deep. The fact is that there are distributers covering just about every US state, and even from the source, mailing a check till you get the zaino at your door takes a week or less. What surprises me, is that we have not seen, the people that DON'T like to use a credit card on the net post here.



To me it's no big deal. I place about 1-3 zaino orders a year, and just write out one more check that month in addition to paying my other bills.



Sure credit card ordering might be easier, but there is still no guarantee that the products will ship and arrive timely.



Sal's products are about customer service and quality. I am sure he would rather spend the money on performance, and quality additives/ingredients then credit card processing fee's which are an unnecessary expense passed on to the consumer.
 
JeffBruce said:
"No soup for you BretFraz" Out Out of here...

Soup Nazi - from Seinfeld
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LOL...



"you want applicator???....No Z For You!!"



I'm just glad that my experience with Zaino has been pretty good. Also, the distributor here in West Los Angeles (Robin & Ira Emus) are a pleasure to deal with. Nevertheless, GAlexander I do see your point. Yours too BretFraz.
 
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