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dsms said:Personally I believe a lot of that rationalization is just another way of getting what you want.
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dsms said:I posted this response to high end waxes on another forum yesterday..
Here are my feelings towards boutique waxes in general:
I think everything is a mindset, you think what you want to think... we all do but essentially, that "warm fuzzy feeling" you get when you buy something expensive or rare is just in your head, it doesn't always mean that product is actually better.
Few things (cars being one of them) are easy to justify with the price you paid. You can have a $300k 599GTB Ferrari and sit inside and say okay "The leather is soft, the trim is real CF, the user interface is very intuitive (F1 tranny etc), the performance is mind blowing, the car is surprisingly comfortable". and then think you yourself... okay now I know why this Ferrari is 3x the price of a say a Z06, which may have great performance but lacks a lot of other traits the Ferrari has. See in that situation there are reasons why 1 product is superior to the other and demands the price. Not to say name brand image doesn't also factor into the extraordinary price. Zymol = Ferrari in terms of name brand recognition in each of their own markets.
With most detailing products however its tough to justify the price, because when you boil it down its very very difficult to differentiate between 2 products (1 being expensive, the other being moderately priced) and their performance. Zymol Royale and Collinite 915 for example... pretty much 2 extremes in the market performing the same function very similarly.
I think when you buy something exclusive such as Vintage (not that I own any) you not just buying a car wax. Your buying an experience. I mean im sure people get all giggly exited when their Vintage arrived, then they opened the box and saw the crystal container and grinned. And when they picture that crystal container in a write up its a symbol of quality and its something used by very few so in turn that makes them feel special. I really dont think people feel that way when they got their first pot of Collinite 915:woot:
I think that is all factored into what your paying for. I also think people try to rationalize a lot when they buy a boutique wax. They may think it will be worth it for the "upsell" so it technically is an investment in you business. Personally I believe a lot of that rationalization is just another way of getting what you want. And remember this is mostly seen with waxes, an LSP product, and product that most detailers feel adds maybe that last 5-8% of gloss to the finish. So many of us repeat the phrase "Its all in the prep work" and waxes really have nothing to do proper technique or preparation (wash, clay, correction work). The last wax I used was Lusso Oro and that was back in July, now I strictly use sealants just because I like the look they give and I feel my customers will appreciate the durability of them compared to most waxes.
Just think if WE as detailers have a very diffuclt time differentiating between 2 different LSP products how do you think a customer feels, someone who really knows nothing and has little to compare it to? I think about this alot...
Here is a prime example of a consumers reaction to getting a high end wax, in this case it was SV BOS, I cant explain it but if you look at the pictures you may understand the point im trying to make...
UK order is here! - Detailing Bliss Forum