Problems with Autogeek

I

imported_themightytimmah

New member
Has anyone else had problems with Autogeek customer service lately? I ordered some items from them last week (sunday of 2 weeks ago I think), and they didn't ship out for 2-3 days. Not only that, but after I made the order, I sent them an email and left a phone message asking if they could include some of the new DP samples in my order. Not only did they fail to do so :grrr (not unreasonable, considering that my order sat in their warehouse for 3 days), I never recieved a response to either of my messages. Needless to say, I'm done with Autogeek, I was just wondering if anyone else had had the same problems with them.
 
There was a post made saying they were out of samples.



I wouldnt sweat a few small bottles of samples, and i wouldnt publicly trash a vendor either.
 
I have had nothing but positive experiences with their customer service. Jeanette (customer service) and Jason (products info) have been a joy to work with. All of my products have been shipped on time.



I have had excellent experience with all online vendors that I have purchased from. Autopia-carcare, exceldetail, pakshak. All have been wonderful.
 
themightytimmah said:
Has anyone else had problems with Autogeek customer service lately? I ordered some items from them last week (sunday of 2 weeks ago I think), and they didn't ship out for 2-3 days. Not only that, but after I made the order, I sent them an email and left a phone message asking if they could include some of the new DP samples in my order. Not only did they fail to do so :grrr (not unreasonable, considering that my order sat in their warehouse for 3 days), I never recieved a response to either of my messages. Needless to say, I'm done with Autogeek, I was just wondering if anyone else had had the same problems with them.
Click to expand...



Don't get your panties in a wad. If hundreds of orders are being shipped, let alone free samples (ones which have already been claimed), what makes you think you're going to get free stuff just because you asked for it?
 
Autogeek has been a superb vendor for me. They ship timely and phone service is superb and they have a top quality product line.
 
Just to play devil's advocate, do they guarantee that they will ship the same day or the next day after you order? Perhaps they got a lot of orders that weekend, and were just filling them in the order received. Perhaps they were missing one of the items on your order and elected to wait a day or two until the missing item came in, rather than do a split shipment. Maybe someone in the shipping dept. was sick. And since when is a vendor required to give out free samples? Samples cost someone money, after all.



Just my $.02...don't get mad at me, too!
 
Also, why don't you try to settle this the correct way and send a PM to Jason? (jason@autogeek)



I'm sure he'd handle it properly. Posting this thread is getting you nowhere.
 
I took advantage of the 25% off discount coupon I got in email last week from Autogeek, my order is arriving tomorrow, exactly one week after I placed the order. I have never had a problem with Autogeek or any other vendor I've used from Autopia. I suppose the occasional order gets fouled up once in a while...they're only human...
 
MattZ28 said:
Also, why don't you try to settle this the correct way and send a PM to Jason? (jason@autogeek)



I'm sure he'd handle it properly. Posting this thread is getting you nowhere.
Click to expand...



He said he emailed them and left a phone message. Neither were responded to nor acted upon. Why should he have to track down their reps to get a response?



They list ways to contact them on their webpage, he tried those methods, and they did not work. He attempted to resolve the problem privately but did not get satisfaction. Now he is attempting to get feedback regarding his problem in a public forum.



Would responses regarding the samples be any different if he had called to try to add a normally priced item to his order? What's the difference? He asked that his order be changed via two different methods and he was ignored.



Posting this thread is exposing his less-than-perfect transaction with Autogeek. I'm sure that you would prefer that people only post positive things about your favorite vendor, but this is the real world. Vendors screw up and people are unhappy. themightytimmah is attempting to find out if this is a recent trend.



FWIW, Autogeek says that "every effort" is made to ship "all orders" within 24 hours.
 
I ordered from AutoGeek once, and had no problem. IIRC, most of their stuff is overpriced (MF's, etc.). Back in the old days, you never expected a mail-order place to ship the same day or the next day...I think we just get spoiled these days...all this instant gratification....:nixweiss



PS I get all impatient now, too.
 
I ordered 2 times from them this month, both orders were processed and shipped extremely fast.





[This post has been edited due to inappropriate content]
 
Its not so much that I didnt get any free stuff (although we all love free stuff), but more that two methods of communication were ignored that bothers me. A simple "sorry, but we're out of free stuff" call, email or PM would have sufficed.



I wouldn't have brought this up if it were a one-time thing, but I have had problems with both customer service and shipping timing with them before. I made attempts to solve this quietly, but eventually I felt like doing something to inform other Autopians about the problem. White95Max, for example, has had the same problems.



In the end, it comes down to accountability. I'm not making up things to "trash" autogeek with. I'm just putting out what has happened to me, and my dissatisfaction with it. I dont consider it any different than rating a product that I've been unhappy with.



I understand that Autogeek has done well by some of you, but thats not a reason to turn this into a cult.



-Tim
 
In general, I think it is always best to address vendor issues directly with the vendor.



If you have an issue that is not resolved, and the vendor won't resolve it to your satisfaction, posting a thoughtful message here might help discover if there are other's having the same issues.



Most vendors don't take kindly to being called out in public. Personally, I like a good bashing, but that's just me!
 
true blue blood said:
A cult no thats the Zaino guys:p



Now everybody take their Z21 meds:D
Click to expand...



Hmmmm...... Bashers unite ! LOL ! An aficionado is a different thing than a zealot....:rofl :har:



Some days This place is hilarious ! But at least I get to indulge my smiley fixation....:bounce
 
I've never ordered from Autogeek, but if the man has had problems with any vendor and decides to post it here for others to chime in, i dont see a problem. All he is doing is giving everyone else a heads up. It shouldn't be a sin to talk trash about a vendor if they did you dirty. This is my .02 cents.



Thanks,

Sellncars
DavidB said:
In general, I think it is always best to address vendor issues directly with the vendor.



If you have an issue that is not resolved, and the vendor won't resolve it to your satisfaction, posting a thoughtful message here might help discover if there are other's having the same issues.



Most vendors don't take kindly to being called out in public. Personally, I like a good bashing, but that's just me!
Click to expand...
 
You must log in or register to reply here.
Back
Top