People charging $55 for an Interior Detail

I just quoted a guy $125 to vac the inside of his Honda CRV. He had one of his windows broken and wanted to ensure that every bit of glass was gone from the inside. An hour drive each way and at least on hour on the job. I referred him to another detailer that is closer to his location. He said that he still might call me back.



Thanks Wade for the original referral!
 
I'm definitely against hacks in the industry but you have to understand that many of the places charging $55 do a great job... 4 people getting paid $8/hr finish the job in 30-60 minutes instead of it taking you/1 person a few hours. Workers get paid, shop gets a profit and your vehicle is clean. Yes they might not use the products of highest quality, but they use products that do their job and no one will notice the extra 10% bacteria killed by a certain deodorizer, etc. especially before the next detailing session... it all comes down to marketing in my opinion when you're dealing with these situations.



It's very easy to explain to a client how the shop ruined his paint by buffing with crappy products/tools and charging only $100, but it's that much harder to do so when it comes to simply proving that Stoner IG is better than Windex and that those few crevices the "hacks" missed and you didn't are worth the extra $$.



I'm speaking from experience with a shop charging $45 to do a full interior on my friend's M3... people who know me know VERY well I do 99% of the work on my car (mechanical, detailing, whatever) which is also an M3, because I just don't trust anyone to do anything on it, so same goes with my friend... but after taking my Camry to these guys and seeing how they work, I had no problems recommending them to my friend after winter did it's work with the M3... they shampooed the carpets, cleaned the vents, dash, all trim, rubber, etc. and only didn't apply dressings because I asked not to..



In short, don't try to compete with the lower prices, whether they're coming from hacks or not, because you'll be grouped into that category... instead, just try to win the customer over by explaining your quality of work, products, etc. and go from there.
 
Greg Nichols said:
This is nice from our standpoint, but what do you do when someone gives you this same statement for say cleaning your carpets in the house? You ask we'll about how long will it take? Thus we are back to the question for how much to do the job.





Cheers,

GREG



I never say how long its going to take until I see it. Then based on experience I can quote them average time. I do the same for the outside of the car as well, fixed hourly rate.
 
AeroCleanse said:
I never say how long its going to take until I see it. Then based on experience I can quote them average time. I do the same for the outside of the car as well, fixed hourly rate.



That approach might work, since only the ones seeking quality will come see you anyway.



G
 
David Fermani said:
Examples: scrubbing all hard surfaces with a toothbrush



Dave you've been at this 20 years and you *still* haven't gotten a bigger brush :chuckle:



But to the OP, I'd probably let this guy go. Most of the price shoppers I've found on interior only jobs have big dogs, toddlers, or worse. Usually if I quote them 150 on the phone I wish it was 450 by the time I see the car.
 
Thanks for all the input guys. I'm not mad or irritated that there are people charging $55 and getting the business, I know that when somebody turns down my quote I'll get another email or phone call within hours. The question I'm trying to get across is do you all think these prices are hurting the Detailing Industry as a whole. There are all types of operations out there, from corner car washes to expert detail pro's, and if your making a good profit that's only good business sense( as long as your reputable and honest). The reason I posted is because when I received the email it made me think of an article in Detailer's Digest about pricing and how some business's are starting to hurt the reputation detailers get. I'll look for that article and post a link or what it contains if I can find it. Thanks again for all the input, I learn something new everyday on here.
 
People that charge that little for their services are overly desperate for business. Most of the time the customer is not getting their monies worth as the "hack" detailer will skip steps such as carpet and upholstery shampooing in order to finish the job quickly and move on to the next. I have based my company's pricing for services on three things:
  1. Prices of other competing "professional" companies in the local area.
  2. Size and type of vehicle (Compact, Mid-Size, Full-Size, and Over-Size Car, Truck or Utility Vehicle)
  3. Condition level of vehicle (I ask the customer to give me their honest assessment of the car's condition on a scale of 1 to 10, 10 being the best. I then give my opinion and elaborate on why I gave it that score. I factor the two scores together to come up with a middle ground and then see which of 4 categories the car fits into. The categories are Light (no up-charge), Medium ($20 up-charge), Heavy($30 up-charge), and Extreme($40 up-charge).



Being up-front and honest with the customer by thoroughly explaining the charges presents you as a true professional that is ready to go the extra-mile to insure the job is done right the first time.
 
Here's a local Craigslist.com listing in my area:



Too busy to maintain your car they way you'd like? Wish your car could look new again? A mobile car wash & car detail service can help. Charlie's Auto Care strives to provide the best car wash options with the added convenience of mobile auto detailing at home or at the office.



Basic Service inlcudes: hand wash and chamois dry, vacum/clean interior, clean windows, tire shine.

Price for basice service:

cars/small SUV's............$20.00 exterior only...$15.00

trucks/large SUV's......... $25.00 exterior only...$20.00




he's mobile, so he has to spend the time and gas to drive to/from you, his chemicals and time performing the work.



.... small SUV's ..... $20! exterior only $15! :scared:



Talk about working for nothing.:aww:
 
ajnavo61490 said:
you get what you pay for...



plain and simple



So because I live in an area that i can only get 50 or60 bucks. That means my work is not as good as somebody that lives in a nicer place.It's what the economy in your area will pay. I do good work I use the same products as everyone else the eastern shore of Maryland suxx.:wavey
 
I charge less than any other detailer in my area, but i do better work, a customer of mine (dealer) works with 3 different detailers because of the volume of cars he needs to move. I beat the other 2 detailers prices by at least 20 bucks per car, and i've looked at the quality of work on the others, mine are 10x better.



I'm sorry guys but if someone charges less than you do, its no reason to assume they are a hack. He's undercutting you because hes a businessman, not a hack. Smart businessmen operate on volume, not huge profits.
 
This kind of thing is why we include "how to choose a professional detailer" in our literature. There used to be a guy around the corner from me charging $50 for a wash, engine and shampoo. We charged $125 to start at the time. Anyone want to bet who is still in business?
 
Altered-Image said:
I charge less than any other detailer in my area, but i do better work, a customer of mine (dealer) works with 3 different detailers because of the volume of cars he needs to move. I beat the other 2 detailers prices by at least 20 bucks per car, and i've looked at the quality of work on the others, mine are 10x better.



I'm sorry guys but if someone charges less than you do, its no reason to assume they are a hack. He's undercutting you because hes a businessman, not a hack. Smart businessmen operate on volume, not huge profits.



If that's working for you and you are making good money have at it. However, after being nothing more than a slave for the dealers (did as much as $40000 a month in details for them) I wised up and raised my prices. I do far less work and make far more money. Smart businessmen work smarter, not harder.
 
I had a guy 2 years ago (before I started detailing my own interior) charge me $45 for an interior detail. He promised he would clean everything out (promised kept), but stole my ipod, phone charger and worst of all he stole my condoms. I didn't even know until my date that night. The next day I went back and confronted him :bat. He denied everything and asked me to leave his shop before he called the cops. I will NEVER go for the cheap jobs ever again!
 
BlueAngel said:
I had a guy 2 years ago (before I started detailing my own interior) charge me $45 for an interior detail. He promised he would clean everything out (promised kept), but stole my ipod, phone charger and worst of all he stole my condoms. I didn't even know until my date that night. The next day I went back and confronted him :bat. He denied everything and asked me to leave his shop before he called the cops. I will NEVER go for the cheap jobs ever again!





I have a special someone just for situations like that. I had a customer rip me off for $50 once and politely asked the guy to pay me. He refused so I basically told this special someone that the $50 was his if he could collect it. Not the kind of person you want showing up at your door looking for money owed.
 
You should show them your before/after pictures of your previous work. Let them know why you charge "high" prices. Dont turn away business, try to get them in for the price you charge. Sometimes you just gotta edjumacate them
 
Could always do what this guy is offering...lol (see highlighted parts)



Address: Port Saint Lucie, FL, 34952 View map

Location: Port St. Lucie

Date Listed: Feb-05-09



(EXP ONLY) AUTO DETAILER NEEDED WITH A VECHILE - TO PULL SMALL TRAILER



VERY EXPERIENCED ONLY NEED APPLY! PLEASE DONT WASTE MY TIME-NOR YOURS IF NOT!

NEEDED -1PERSON TO PULL ONE OF MY CLASS 1 (SMALL)DETAILING TRAILER.1,700LBS FILLED WITH WATER.(MY GUY now is PULLING IT NOW HAS A LITTLE HONDA CIVIC AND HAS PULLED WITH NO PROBLEMS FOR YEARS..IT HAS WATER AND ELECTRIC ON BOARD-AS WELL AS ALL CHEMICALS,SHOP VAC ,AND ORBITAL BUFFERS TO DO ANYTHING FROM THE BASIC $20-30 WASH AND VAC JOB.., TO THE FULL DETAIL (WASH WAX FULL SHAMPOO LEATHER CONDITIONING SCRUB CARPETS DOOR PANELS ETC.. WE DONT DO ANY HIGH SPEED BUFFIN- SO ITS NOT NESSASARY TO KNOW TO DO THAT FOR THIS JOB. BUT OF COURSE, YOU DO NEED TO KNOW HOW TO USE THE ORBITAL BUFFER TO WAX EVERY CAR. AND MUST KNOW IT WELL! "WE DONT LEAVE WAX IN YOUR CRACKS" (MY LOGO)



I'M LOCATED IN EAST PSL BLVD AND US1 AREA-WHERE YOU PICK IT UP BY 730(SHARP),GO TO WORK AND BRING BACK BY THE END OF THE DAY. AND THE BIGGEST PART OF THE JOB "YOU MUST KNOW HOW TO solicit"-(SELL)AND UPGRADE A WAX TO A FULL SHAMPOO AS WELL..I HAVE MANY CLIENTS ,AND MAKE MANY CALLS TO SET YOU UP, BUT YOU MUST PROMOTE YOURSELF ALWAYS AND MY FLORIDAS FINEST MOBILE DETAILNG COMPANY..THAT MEANS POPPING IN MANY OFFICES WHEN YOUR IN ANY AND EVERY AREA DOING VECHILES, SAYING TO EACH SECRATARY "HELLO IM WITH FLA'S FINEST AND WERE HERE IN THIS AREA TODAY AND EVERY WEEK AND WANTED TO GIVE YOU A PRICE LIST AND ASK IF YOU COULD TELL YOUR PEOPLE OR EMAIL THEM, TO LET THEM KNOW WHERE HERE TODAY AND IF THEY COULD USE US, TO CALL US ON THIS NUMBER".. THX..AND ROLL TO THE NEXT..ONE CAR USUALLY TURNS INTO 2-3 IF YOU LET EVERYONE KNOW YOUR OUT THERE-SO THATS WHY YOU MUST KNOW HOW TO SOLICIT!



I ORDER SIGNS THAT ARE TO BE POSTED ON MAJOR INTERSECTIONS THAT WE GET CALLS FROM (NEW CLIENTS WANTING OUR SERVICE)IF YOU ARE FULLY EXP- AND NOT JUST SO,SO. AND MOTIVATED BY MONEY AND BEING IN DIFFERENT LOCATIONS DAILY, HAVE A VALID LICENSE, AND ON TIME - 730, THEN THIS COULD BE A GREAT OPPORTUNITY TO BE YOUR OWN BOSS, MAKING DESENT MONEY ON WHAT YOU DO, AND OF COURSE YOU KEEP ALL YOUR TIPS, SINCE YOUR DOING THE JOB SOLO.(AFTER BEING TRAINED MY WAY) IF YOU FIT THIS DESCRIPTION THEN PLEASE CALL SCOTT 772-377-0077 .(LEAVE MESSAGE) AND BE PATIENT FOR RETURN CALL... CALL ME IF YOUR EXP'ED AND SERIOUS!.. THX
 
bullitt21 said:
Thanks for all the input guys. I'm not mad or irritated that there are people charging $55 and getting the business, I know that when somebody turns down my quote I'll get another email or phone call within hours. The question I'm trying to get across is do you all think these prices are hurting the Detailing Industry as a whole. There are all types of operations out there, from corner car washes to expert detail pro's, and if your making a good profit that's only good business sense( as long as your reputable and honest). The reason I posted is because when I received the email it made me think of an article in Detailer's Digest about pricing and how some business's are starting to hurt the reputation detailers get. I'll look for that article and post a link or what it contains if I can find it. Thanks again for all the input, I learn something new everyday on here.



I don't think there's a clear answer to your question... this is because not everyone charging little is a hack and not every area has the same demand, thus ability to price higher... too many variables to simply say a lower price is bad for the industry, in my opinion of course.



If you don't consider the demand, quality at cheap prices, etc. variables, then, in a sense, the lower prices can be bad, and are bad at the moment, for the detailing industry because people aren't aware of a quality detail and will without hesitation compare your $400 quote to someone's $100 thinking your work is just as "good". In reality, they're getting a crappy job done for a "good" price without even seeing your work. On the other hand, the low pricing is a good thing considering people will finally start to associate quality with higher prices, thus realizing the lower priced shops are doing bad quality work. I try to almost religiously spread this point of view among my clients by telling them to take one car to someone else for $5 washes, $20 waxes and $100 details, while taking a 2nd car to me for $40 washes, $100 waxes and $400+ details, then comparing. This is in hopes that people will start caring more for their cars and not necessarily put the volume car wash shops out of business, rather take the extra business away and give it to someone who will do quality work.



ramtough said:
So because I live in an area that i can only get 50 or60 bucks. That means my work is not as good as somebody that lives in a nicer place.It's what the economy in your area will pay. I do good work I use the same products as everyone else the eastern shore of Maryland suxx.:wavey



Altered-Image said:
I charge less than any other detailer in my area, but i do better work, a customer of mine (dealer) works with 3 different detailers because of the volume of cars he needs to move. I beat the other 2 detailers prices by at least 20 bucks per car, and i've looked at the quality of work on the others, mine are 10x better.



I'm sorry guys but if someone charges less than you do, its no reason to assume they are a hack. He's undercutting you because hes a businessman, not a hack. Smart businessmen operate on volume, not huge profits.



I agree.. as I said above, the only conclusion or fact one can draw from this discussion is that prices will go with the areas' demand... charge what the people will pay, but also consider your quality of work compared to the competition.
 
ShineShop said:
If that's working for you and you are making good money have at it. However, after being nothing more than a slave for the dealers (did as much as $40000 a month in details for them) I wised up and raised my prices. I do far less work and make far more money. Smart businessmen work smarter, not harder.



In my personal experiences with detailing i've learned that the working smarter not harder thing is all in the process you go through on a car. Theres an order things need to be done in, and if everything goes as planned, thats how you acheive the volume. I may be the cheapest guy in my area, but im not the cheapest there is, i don't work for free and I don't think anyone in our profession should have to, but a few choose to.



I dont consider how i do what I do hard work. So I guess i must be working smart. I dont consider myself a slave and my volume vs profit equation makes my business very successful, all in all I'm very happy.
 
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