New Black '12 GTI water spots re-appear after detailing
- Thread starter GoGTIgo
- Start date
autoconcierge
New member
Tim this how you handle issues like this................as the truth always comes out...................always.
Paul Sparks
New member
Very professional handling of the situation. :2thumbs:
C. Charles Hahn
CCH Auto Appearance, LLC
Nicely handled, Tim.
As far as sprinklers and unfiltered rinse water, I've been there and dealt with that as well. 5 minutes of exposure is sometimes all it takes to undo hours of correction work. Nothing we as detailers can do about it if our customers expose their vehicles to conditions with the potential to cause damage (even if it's done unknowingly).
As far as sprinklers and unfiltered rinse water, I've been there and dealt with that as well. 5 minutes of exposure is sometimes all it takes to undo hours of correction work. Nothing we as detailers can do about it if our customers expose their vehicles to conditions with the potential to cause damage (even if it's done unknowingly).
I'm siding with the detailer on this one too. I can't find fault in his process and the pictures demonstrate how the etching was removed from the hood.
He also presented himself very well on the forums. You can tell he's not a goober and is thoughtful with his work as well as words.
Drive a black car through a coin-op car wash and these are the results you get. Period.
He also presented himself very well on the forums. You can tell he's not a goober and is thoughtful with his work as well as words.
Drive a black car through a coin-op car wash and these are the results you get. Period.
autoconcierge
New member
The internet is a wonderful tool when used for good..............................when it is abused for personal gain regardless of what form that might take...... Tim did right by this guy sans the water spots left in the honeycomb grill area and headlight surrounds(Tim aquired CG water spot remover to take care of this issue) and had planned to get this part of the job rectified.
But now said client who knows full well he caused the issue of "Water spots returning" or worse if he did not know by being clueless and yet still willfully ready to stick it to a guy who is a pro/respectfull/and full of integrity by demanding a full refund behind the scenes of course.
The initial posts were diguised as a "Does anyone have suggestions on what to do my water spots are back"................ to throwing Tim under the bus on a open forum.
He will(Tim that is)not say some of the things I have said, but I will be damned to see a good guy's reputation hurt without cause. In case anyone wants to throw me the "Your a bully card" I am the anti-bully who says what needs to be said to ANYONE at ANYTIME and walks it like I talk it always.
But now said client who knows full well he caused the issue of "Water spots returning" or worse if he did not know by being clueless and yet still willfully ready to stick it to a guy who is a pro/respectfull/and full of integrity by demanding a full refund behind the scenes of course.
The initial posts were diguised as a "Does anyone have suggestions on what to do my water spots are back"................ to throwing Tim under the bus on a open forum.
He will(Tim that is)not say some of the things I have said, but I will be damned to see a good guy's reputation hurt without cause. In case anyone wants to throw me the "Your a bully card" I am the anti-bully who says what needs to be said to ANYONE at ANYTIME and walks it like I talk it always.
imported_Erik Mejia1
New member
Looks like the Coin Op is the culprit. Look into a product called Boat Candy. It is impressive. Detailer did a good job initially, but you need to maintain his results a bit better.
And the plot thickens....
After what seemed like a resolved situation i woke up to this email today.
First, I want to use this as an example and as a warning for any Southern California detailers to watch out for this guy. And be VERY cautious in using a Credit Card/Square reader/Paypal on any type of service based item like a car detail. Full Name is Thomas Martin, Phone # (401) 644-4935 2012 VW GTI With "newly acquired" Water spots.
Second, let's look at the facts here. The definition of Services Rendered is "Completion of service requested by a client resulting in a payment request." The customer requested water spot removal, this was performed and payment was happily received. Now they think they can "request for a refund" because "Mr. ProDetailer" thought a coin op was ample conditions for a wash process. And then when he see's water spots (Due to the fact that water will dry on the hood of your car that has been sitting in the sun on the drive to the coin op along with the mineralized water from the coin op if it isn't dried immediately)thought he could get away with pointing the finger at the very professional HE PAID to remove the water spots AND THEN issue for a REFUND. COME ON!! You gotta be kidding me.
Karma ALWAYS has a way of sorting things out.
After what seemed like a resolved situation i woke up to this email today.
First, I want to use this as an example and as a warning for any Southern California detailers to watch out for this guy. And be VERY cautious in using a Credit Card/Square reader/Paypal on any type of service based item like a car detail. Full Name is Thomas Martin, Phone # (401) 644-4935 2012 VW GTI With "newly acquired" Water spots.
Second, let's look at the facts here. The definition of Services Rendered is "Completion of service requested by a client resulting in a payment request." The customer requested water spot removal, this was performed and payment was happily received. Now they think they can "request for a refund" because "Mr. ProDetailer" thought a coin op was ample conditions for a wash process. And then when he see's water spots (Due to the fact that water will dry on the hood of your car that has been sitting in the sun on the drive to the coin op along with the mineralized water from the coin op if it isn't dried immediately)thought he could get away with pointing the finger at the very professional HE PAID to remove the water spots AND THEN issue for a REFUND. COME ON!! You gotta be kidding me.
Karma ALWAYS has a way of sorting things out.
RaskyR1
Rasky's Auto Detailing
That's some BS!!! 
Thomas Dekany
New member
I am really sorry to hear this. I always take cash or check - never deal with CC, but I am sure my business is different from yours and you have to do that. I'd find the punk and squeeze the $$$ out of him. Are you kidding me?
TimAD said:
C. Charles Hahn
CCH Auto Appearance, LLC
What a crock! Sorry that happened to you, Tim. That guy has some serious brass to pull a stunt when you have proof the services were delivered.
Wheelzntoys
New member
Maybe the coin op had degreaser still in the lines from previous user or regular recycled hard water to save money.
vtec92civic
New member
Let me first start off by saying that i haven't signed onto this forum in about a year but when i heard about this all going down i had to sign in and reply. First off let me start off by saying if you iknew about the water spots and physically seen them when you were at the dealership why would you not consider going to the other 30 VW dealerships in California? Why did you have to even be that naive to choose the problem child from the get go. If you were even at all concerned by the spots you could have posted on the forums prior to your purchase to see if a reputable detailer or Tim could have came by the dealership to inspect the car for you and provide you with his expert opinion on if it was a smart purchase or not.
I don't know Tim on a personal level but i watch his work and the way he naldes himself and frankly he does a damn good job presenting himself as a professional. I don't know Auto Concierge (Bob) personally but we have talked before and i also watch a lot of his work too. Both people are very reputable in the detail world so i highly doubt someone like Tim would try and cut corners of any sort of provide any type of horrible customer service. So please don't think i'm sticking up for Tim because he is my best friend or neighbor.
I live out in Hawaii and our water here is harder then a slab of concrete on a hot summer day. The sprinklers in most places are tapped into wells which have salt and tons of minerals in the water and leave horrible horrible water spots. I have dealt with water spots and etchings and i can tell you from my personal experience that it does appear in a couple spots to be some very light light etching there or perhaps it's a bad angle of the photo but a coin op place is the last place i would go with a black car! You just don't know where they get the water from. It could be from a creek dude you just never know!
What strikes me as being weird as hell is i offered to send the OP a sample of stuff on my dime, he is someone i don't even know and never spoke to but i offered for him to try this water spot remover that i have in which would take that stuff off and he told me no, so i figure the hell with it as it wouldn't be a loss on my part. The OP is foolish in how he handled the situation because after Tim did a fantastic job on the car and dispute the transaction to get your $ back? Why not be a man and try to rectify the sitaution and perhaps ask for a discount of some sort since they didn't all come out or whatever the case be. This is why i make no guarantees that 100% of the spots will come off, though i shoot for 100% if you gurantee something and don't pull through this could potentially be the outcome. Your problem should have been with the dealership from the get go at least on the plastic trim pieces or to just never have purchased that nightmare of a car.
Don't punish the small business people who bust their *** to try and help people like you for your own stupidity. Call me what you want but i'm a straight shooter. If you don't like it don't read it.
Tim hopefully it'll all be ok buddy, you got your proof as you have photos to show you provided the service so he can't back away from payment. He has no proof that shows that you weren't their.
I don't know Tim on a personal level but i watch his work and the way he naldes himself and frankly he does a damn good job presenting himself as a professional. I don't know Auto Concierge (Bob) personally but we have talked before and i also watch a lot of his work too. Both people are very reputable in the detail world so i highly doubt someone like Tim would try and cut corners of any sort of provide any type of horrible customer service. So please don't think i'm sticking up for Tim because he is my best friend or neighbor.
I live out in Hawaii and our water here is harder then a slab of concrete on a hot summer day. The sprinklers in most places are tapped into wells which have salt and tons of minerals in the water and leave horrible horrible water spots. I have dealt with water spots and etchings and i can tell you from my personal experience that it does appear in a couple spots to be some very light light etching there or perhaps it's a bad angle of the photo but a coin op place is the last place i would go with a black car! You just don't know where they get the water from. It could be from a creek dude you just never know!
What strikes me as being weird as hell is i offered to send the OP a sample of stuff on my dime, he is someone i don't even know and never spoke to but i offered for him to try this water spot remover that i have in which would take that stuff off and he told me no, so i figure the hell with it as it wouldn't be a loss on my part. The OP is foolish in how he handled the situation because after Tim did a fantastic job on the car and dispute the transaction to get your $ back? Why not be a man and try to rectify the sitaution and perhaps ask for a discount of some sort since they didn't all come out or whatever the case be. This is why i make no guarantees that 100% of the spots will come off, though i shoot for 100% if you gurantee something and don't pull through this could potentially be the outcome. Your problem should have been with the dealership from the get go at least on the plastic trim pieces or to just never have purchased that nightmare of a car.
Don't punish the small business people who bust their *** to try and help people like you for your own stupidity. Call me what you want but i'm a straight shooter. If you don't like it don't read it.
Tim hopefully it'll all be ok buddy, you got your proof as you have photos to show you provided the service so he can't back away from payment. He has no proof that shows that you weren't their.
I think that this forum and the posts from DB might be enough proof that he caused the damage at the coin op. seems this guy is looking for someone to pay for his foul up at the coin op. You should get several pro's to write a post as Amex certainly will not know squat about waterspouts and how they get installed.
Good luck,
Good luck,
Hello everyone, how's the rush to judgement going? The reason I have not posted up is because I am in the middle of a "dispute" with a detailer. I'm not going to hash it out with The Internet at large when there is an issue regarding something like this. Everybody has awesome looking photos, everybody has an opinion, everybody is honorable, everyone is "right", yet there is an issue. There have been emails, sms's, phone calls, meetings, consultations, offers, and counter offers. The detailer has laid out their version of the story how they want to tell it.....and I have elected not to share my side of the story, because all it will accomplish is finger pointing at each other....right?
Briefly though, it is not very exciting:
As The internet has noticed I stopped posting since the issues(s) were becoming more complicated/variable. A "solution/offer" was presented TO me, discussion ensued, a counter-offer was presented BY me with a deadline (~just less than a weeks time) for an answer/counter.....I never heard from the detailer again.......
Simple.
I moved on and found a company, a professional company, they evaluated the car in person, noted the issues that were hidden/missed/other, accepted the job, even after I told them the epic story of the dealership spots, the rain, the heat, the roadtrip, the other detailer, the coin-op, and the photos/posts/threads online. They provided me with their written hands-on professional opinion (you can figure this out on your own), and based on the "no response" from other detailer, a dispute was filed.
The company also guaranteed their work period.
In a case of good fortune & Interestingly, after their detail, the car was rained on, the rain sat overnight, then allowed to dry naturally, not wiped down for a week after the rain, then coin-op'd at the same place, hotter day... & guess what? The car looks perfect. NO SPOTS, NO ETCHING, ANYWHERE even after all that happened. I am a happy camper.
This company also comes highly recommended, is well established and been around for years professionally.
It is naive to think a detailer never makes mistakes ever, and then to take the blame game onto the Internet is unprofessional, leaking partial credit card numbers and personal private telephone numbers is unprofessional.
Till this day, I have not dragged any persons name or their company through the mud, called them out, or disparaged (sp?) them on any website. I will not post up the other small business that did the work, only to have others disparage them, as has been done to me. Professionalism.
To summarize: Case closed and I've moved on. As stated, it is not very exciting, keep calm and carry on.
Briefly though, it is not very exciting:
As The internet has noticed I stopped posting since the issues(s) were becoming more complicated/variable. A "solution/offer" was presented TO me, discussion ensued, a counter-offer was presented BY me with a deadline (~just less than a weeks time) for an answer/counter.....I never heard from the detailer again.......
Simple.
I moved on and found a company, a professional company, they evaluated the car in person, noted the issues that were hidden/missed/other, accepted the job, even after I told them the epic story of the dealership spots, the rain, the heat, the roadtrip, the other detailer, the coin-op, and the photos/posts/threads online. They provided me with their written hands-on professional opinion (you can figure this out on your own), and based on the "no response" from other detailer, a dispute was filed.
The company also guaranteed their work period.
In a case of good fortune & Interestingly, after their detail, the car was rained on, the rain sat overnight, then allowed to dry naturally, not wiped down for a week after the rain, then coin-op'd at the same place, hotter day... & guess what? The car looks perfect. NO SPOTS, NO ETCHING, ANYWHERE even after all that happened. I am a happy camper.
This company also comes highly recommended, is well established and been around for years professionally.
It is naive to think a detailer never makes mistakes ever, and then to take the blame game onto the Internet is unprofessional, leaking partial credit card numbers and personal private telephone numbers is unprofessional.
Till this day, I have not dragged any persons name or their company through the mud, called them out, or disparaged (sp?) them on any website. I will not post up the other small business that did the work, only to have others disparage them, as has been done to me. Professionalism.
To summarize: Case closed and I've moved on. As stated, it is not very exciting, keep calm and carry on.