Navigation
Install the app
How to install the app on iOS
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
More options
Style variation
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
My Flex XC 3401 VRG review
- Thread starter frostydog
- Start date
seng12 said:gonna wait for ZoranC review before deciding. is the flex backing plate fixed? i don't want the backing plate to come off like the festool did.
Yes, backing plate has a screw that holds it. My full review will be delayed due to higher priority but I will post as many pictures as possible in the meantime.
Ruttrow said:Frosty I just shot them an email. Thanks for the info.
Had a reply from them this morning. It was, they do not stock Flex. I'm done. It is going to be a UDM for me. A UDM is still a step up from the pc I had. For the amount of calls I made, including direct to the mfg. just to buy something, I can't help but wonder what would happen if item were ever to become defective. Frosty/Zoran thanks for all of your input.
Ruttrow said:Had a reply from them this morning. It was, they do not stock Flex. I'm done. It is going to be a UDM for me. A UDM is still a step up from the pc I had. For the amount of calls I made, including direct to the mfg. just to buy something, I can't help but wonder what would happen if item were ever to become defective. Frosty/Zoran thanks for all of your input.
I was affraid that may happen, sorry to hear of all the difficulities you're having.
You're email most likely went to their main location....which is in Atlanta GA. The Flex dist center and Dixie location I got mine at are both located in Greenville SC. When I originally called Flex and asked them where I could purchase the polisher they made it sound like I had to call the Greenville Dixie and ask for Jeff specifically...as if he may be the only person there who would know about Flex. I'm sure the fact that they are only a few miles apart has a lot to do with it. Flex is new to us...people just don't seem to really know about them yet.
But you do make a valid point...if it was this hard for you to purchase it, any problems with the polisher may give you further issues to try to get it fixed. Personally, I have the luxury of being able to walk in the front door of Flex & Dixie...where most wouldn't.
Although for the reference of others...I really feel if you call the Greenville SC Dixie and ask for Jeff you will get the polisher. But then the point of what if you need to return it??? I really have to believe Dixie will take the return. But again...I can certainly understand how all this may be unsettling for a delivery order.
Regardless Ruttrow...I don't feel going with the UDM was a bad choice. Enjoy!!!
Ruttrow said:Had a reply from them this morning. It was, they do not stock Flex. I'm done. It is going to be a UDM for me.
Sigh. I thought you said you can wait. Give it a deep breath and let me pickup mine to make sure everything went smooth and it will take you just 5 minutes once I feel I can refer business.
Zoran,
Waiting is not the issue. It's the run around up to this point, that was the issue. Trust me I think I would prefer the Flex over the UDM but lke I posted earlier if I can't find a dealer willing to take my money, what happens if there is an issue of any kind. At least I know if I had an issue with the UDM it would be taken care of. I'm hoping not to have an issue with either one or I wouldn't buy them but you never know. Thanks again.
Mike
Waiting is not the issue. It's the run around up to this point, that was the issue. Trust me I think I would prefer the Flex over the UDM but lke I posted earlier if I can't find a dealer willing to take my money, what happens if there is an issue of any kind. At least I know if I had an issue with the UDM it would be taken care of. I'm hoping not to have an issue with either one or I wouldn't buy them but you never know. Thanks again.
Mike
Ruttrow said:Waiting is not the issue. It's the run around up to this point, that was the issue. Trust me I think I would prefer the Flex over the UDM but lke I posted earlier if I can't find a dealer willing to take my money, what happens if there is an issue of any kind.
Fact that you had problem looking for dealers in general does not mean you would have problem in case of issue, far from it.
First, in case of issue I would be talking directly to manufacturer, not dealer. Such things are handled by customer service and technical service and you will find they are not as lost as receptionists and sales reps tend to be.
Second, as I said, I did not have problem finding dealers. I called Flex, told them exactly what I want (phone numbers of their three biggest distributors and number of distributor that that is biggest volume mover of this tool), called around to get best pricing/delivery terms, and placed an order, and that was it. 15 minutes total.
ZoranC said:Fact that you had problem looking for dealers in general does not mean you would have problem in case of issue, far from it.
First, in case of issue I would be talking directly to manufacturer, not dealer. Such things are handled by customer service and technical service and you will find they are not as lost as receptionists and sales reps tend to be.
Second, as I said, I did not have problem finding dealers. I called Flex, told them exactly what I want (phone numbers of their three biggest distributors and number of distributor that that is biggest volume mover of this tool), called around to get best pricing/delivery terms, and placed an order, and that was it. 15 minutes total.
This is like beating a dead horse. I'm done talking about this. All this back and forth does is keep flex @ the top of the Machine Polishing forum and there are plenty of other machines and acc. to talk about. Have a great day.
Ruttrow said:This is like beating a dead horse.
I thought it was called a discussion? :nixweiss
Ruttrow said:All this ... does is keep flex @ the top of the Machine Polishing forum and there are plenty of other machines and acc. to talk about.
:spit: :think: :nixweiss :ignore
I like having discussions because I learn quite a bit by having them. I just got done reading your sears/levi scenario and have learned from that discussion that we disagree. Nothing wrong with that but we do. If Levi the mfg gave me a phone number where I could buy their product and when I called that number was given another number to call that would not be the first persons I called issue that woul be the Levi's issue for giving me a bad number in the first place. When you get your Flex please let us all know, me included what a superior machine it truly is. I will be in the garage polishing something with my UDM or even Cyclo for that matter as long as I can see thru the tears of not getting a Flex.
Ruttrow said:When you get your Flex please let us all know, me included what a superior machine it truly is. I will be in the garage polishing something with my UDM or even Cyclo for that matter as long as I can see thru the tears of not getting a Flex.
You are not turning into bitter h8r now just because you could not handle incompetent workers at resellers, are you? Is that inability Flex' fault too?
Don't jump to assumption you will be polishing with UDM you don't have yet, first make sure phone call will go through.
Strange you had an issue. I called the main number, they gave me the East Coast salesperson who then gave me numbers of two D/Cs in the PA area. Called them, by EOD they called back with pricing of $320 w/shipping and $300 w/o shipping respectively. Oh well, I guess this portion of the thread is getting old, just waiting for other reviews before I pull the trigger.
Zoran - hope the g/f is good and hope in the next week or two can read your review!!
Howard
Zoran - hope the g/f is good and hope in the next week or two can read your review!!
Howard
YankeeFan said:Strange you had an issue. I called the main number, they gave me the East Coast salesperson who then gave me numbers of two D/Cs in the PA area. Called them, by EOD they called back with pricing of $320 w/shipping and $300 w/o shipping respectively. Oh well, I guess this portion of the thread is getting old, just waiting for other reviews before I pull the trigger.
Zoran - hope the g/f is good and hope in the next week or two can read your review!!
Howard
Howard,
Could you please post (or PM) me the name and # of where you placed your order. I am also in the PA/NJ area and am interested in the Flex but would like to avoid all the cloak and dagger/ running around. I would greatly appreciate it.
Hehe, yeah, my first post. But have been looking for a while. Not a pro but just a novice with a bit of OCD! :bigups
Anthony
YankeeFan said:Zoran - hope the g/f is good and hope in the next week or two can read your review!!
Howard, thank you for asking and wishes. G/f will be cool, thank God it is not anything some work and time will not resolve, it is a child custody thing compunded with need to look for new place to live, all on short notice, so I am trying to help her in dealing with that and this of course takes priority. Trust me, I am very eager myself to try it out but first things first so we can all sleep peacefully.
backdoc said:Howard, Could you please post (or PM) me the name and # of where you placed your order. I am also in the PA/NJ area and am interested in the Flex but would like to avoid all the cloak and dagger/ running around.
Anthony, I got notice of attempted delivery today so I should be having tool in my hands tonight if they take it off the truck for same day will call like I requested. If everything turns out OK I should be posting my distributor's contact info before end of weekend.
ZoranC said:You are not turning into bitter h8r now just because you could not handle incompetent workers at resellers, are you? Is that inability Flex' fault too?
Don't jump to assumption you will be polishing with UDM you don't have yet, first make sure phone call will go through.
I'm going to buy 2 UDM's, one for each hand. Not a hater.
Ruttrow said:I'm going to buy 2 UDM's, one for each hand.
You da man! :bounce