One of my detailers was unable to remove a stain originating from Ketchup on a customer's 2006 BMW Z4 "Leatherette" seats. Leatherette is a synthetic leather that BMW makes.
The customer seemed totally convinced that we didn't know what we were doing and that there is some product that we should be using that will wipe it right out. I called BMW and they recommended pretty standard cleaners like Armorall.
I'm going back out there tomorrow to see if I can figure something out. Is this customer right, is there something special that I should know about, or did he leave ketchup on his seat on a hot day or something and have the acid eat into the material?
Thanks so much!
Chris
The customer seemed totally convinced that we didn't know what we were doing and that there is some product that we should be using that will wipe it right out. I called BMW and they recommended pretty standard cleaners like Armorall.
I'm going back out there tomorrow to see if I can figure something out. Is this customer right, is there something special that I should know about, or did he leave ketchup on his seat on a hot day or something and have the acid eat into the material?
Thanks so much!
Chris