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<em class='bbc'>Originally posted by bigboyhf [/i]
<strong class='bbc'>You admit that in public??????

I won't say that every one there is bad, just that it takes a few hours and lots of patience to find that one shining star that understands the meaning of "customer service". Lets just say that every month since July, there have been errors on my bills. When I finally had it all straightened out, they send me a little note saying that the management would not stand behind the agreement that the customer service agent finally agreed to settle this issue. I did finally get what I wanted after sending them a copy of my contract which amazingly they could not find. I also mentioned a few little key words like the FCC, lawyer etc. Anyways, last month, just when I thought that they had finally gotten it right, they added $100 onto the cost of a replacement phone by "accident". That took another hour to solve. Apparently, there is NO way that you can ever speak to a supervisor at VoiceStream. I don't even think they exist. The only people who were ever able (willing) to help me were in the Disconnect department. I have spoken to many others with similar problems with VoiceStream. I never had a problem with Omnipoint but as soon as it was taken over I think they dropped the ball....
I have been a professional for 25 years. I know what it takes to make things right when all is not well. I practiced Podiatric Medicine and Foot surgery, and believe me, things don't always go right no matter how good you are or how hard you try. I don't care what doctor you refer to, things don't always go right whether it their fault or not. The key though is making that patient or person feel that you are going all out for them and that you are there for the problems as well as the good outcomes. It could make the difference between a lawsuit and a patient that will refer everyone in their family..... Nobody taught this to me. It was not offered in school. Either you have it or you don't. VoiceStream doesn't and I doubt they ever will. It seems to be policy to cause as much grief as possible.
Well....you asked! So that's that! BTW, I love a good, dry Vodka Martini....anyone you know?
H :bounce :bounce :bounce :bounce :bounce [/b]</blockquote>
I work in a for a company that has several projects and Voicestream was one of them. Voicestream is incredibly flaky and they pulled the project before their contract was up. We had to lay off over 900 people. I know what you are talking about when you vent about your bills. That was the main problem we were having with them. Our center handled a majority of the customer service calls and chances are that you were talking to someone here when you called them. They are stupid. We absorbed a bunch of the Voicestream people into Sprint PCS and I had to fire them as quickly as they came. There are problems with that company. It is worth it to pay more if you don't have to deal with incompotence IMO.