calgarydetail said:
awsome, i will have to give them a cal.. just out a curoisty how did you find this out? are you a business owner?
This is the kind of info that should be know to the public, but i guess that coul cost visa alot
No problem - yes I run a business.
See description of the chargeback process here:
What exactly is a chargeback?
A chargeback is when a customer initiates a refund for a purchase they made on a credit card by contacting their card-issuing bank. The reasons for this can vary greatly but generally is a result of a customer being dissatisfied with their purchase.
The customer may or may not have contacted the merchant about remedying this situation ahead of time. They may even be completely wrong. However, responsibility falls on to the
seller to ensure that the transaction goes smoothly and the customer is satisfied.
A failure somewhere along the fulfillment process, including at the customer service level, can lead to a chargeback.
The Chargeback Process
The chargeback process is a largely unknown to buyers and can often be a cause of frustration. To assist buyers in understanding the chargeback process, I've provided the chargeback process used by Visa and MasterCard. American Express and Discover Card use a similar process. However, because they do not issue their credit cards through member banks there are fewer steps involved and the process is usually faster. The process is as follows:
1. The customer disputes a transaction by contacting their card-issuing bank
2. The card-issuing bank researches to determine whether the reasoning for the chargeback is valid. If not, the chargeback is declined and the customer is held responsible for the charge.
3. A provisional credit is provided to the customer. The card-issuing bank initiates a chargeback process and obtains credit from the merchant's processing bank.
4. The merchant's processing bank researches the validity of that chargeback. If they determine the chargeback is invalid they will decline the chargeback and return it to the card-issuing bank.
5. The chargeback amount is removed from the merchant's account and the merchant's processing bank provides written notification to the merchant.
6. Did a processing error occur? If so the sale is re-presented to the card-issuing bank for corrections.
7. The merchant provides documentation to remedy the chargeback. If the provided documentation is found to be satisfactory the chargeback is declined and the customer is once again charged for the sale. If the documentation is found to be unsatisfactory the chargeback is successful and the process ends.
As you can see, there are multiple steps involving multiple parties- each requiring their own amount of time to manage their responsibilities.
Best of luck.
) Zymol leap just got easier- the guy working on the Jag ran into something problematic and now it'll almost certainly be spring until I get it back since we don't want to move it around during an Ohio winter (OK by me as I really don't have room for it at present). Heh heh, calgarydetail isn't the only person who's waiting and waiting and waiting
