Chemical Guys Gallon's Are Not Really Gallons

Problem is I trust DC people very little and need to see if this was a global issue for years or only a certain time frame. Does it stuck? Depends on how you look at it. There products are a hell-of a good deal if you ask me (+/- 8 ounces). Now there shipping is high.



If you used there coupon (like me) really the 8 oz delta is meaningless :)
 
Unfortunalty i do not have the skill to access by looking at a picture if the product is a full gallon without actually measuring it.





You have to remember the person who posted this DID measure out the product and it DID come out 8oz short.



Also CG DID say they knew the problem and it was true
 
mburnickas said:
Problem is I trust DC people very little and need to see if this was a global issue for years or only a certain time frame. Does it stuck? Depends on how you look at it. There products are a hell-of a good deal if you ask me (+/- 8 ounces). Now there shipping is high.



If you used there coupon (like me) really the 8 oz delta is meaningless :)
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Not trusting DC members that's the silliest thing that I've read on any forum in a long while



If you like CG and feel like they produce the results that you are looking for....good for you!



but to a detail operation that has to make money, 8 oz, if only one car is $200 less a job he can get per gallon..do the math there?



I'll bet one thing, you will look more carefully at the next gallon that you get from them
 
DieselMDX said:
Unfortunalty i do not have the skill to access by looking at a picture if the product is a full gallon without actually measuring it.





You have to remember the person who posted this DID measure out the product and it DID come out 8oz short.



Also CG DID say they knew the problem and it was true
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Ok, fine, I guess I have to take the OP's WORD for it then. I would like to see the contents of the offending CG bottle poured into a container that measured up to a gallon, but since it wasn't posted, I guess the OP's WORD will have to do.



I've agreed that CG is in the wrong here, and that they should make some sort of remedy. But now what I'm wondering is, do others do the same?



I know I'll be measuring out my products from now going forward.
 
RCBuddha said:
Ok, fine, I guess I have to take the OP's WORD for it then. I would like to see the contents of the offending CG bottle poured into a container that measured up to a gallon, but since it wasn't posted, I guess the OP's WORD will have to do.



I've agreed that CG is in the wrong here, and that they should make some sort of remedy. But now what I'm wondering is, do others do the same?



I know I'll be measuring out my products from now going forward.
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I dont know, I hope not but who really knows unless someone measures it out.



i was just looking into CG and started searching posts about them to see if they made good products from what I can gather they do.
 
Paul from CG is a great guy Im sure he wouldnt intentionally rip people off, a few of times he has given me free products and i mean 8oz sample which is a good size for a free sample and he gives out his cell number if you ever have questions about a product
 
mburnickas said:
Problem is I trust DC people very little and need to see if this was a global issue for years or only a certain time frame. Does it stuck? Depends on how you look at it. There products are a hell-of a good deal if you ask me (+/- 8 ounces). Now there shipping is high.



If you used there coupon (like me) really the 8 oz delta is meaningless :)
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Well I agree with you on both points (LOL especially the first), but it's about the principle. Sure it's a great deal regardless, but the problem is that CG knowingly shorted a consumer (and possibly others!) without letting him know in any way. As y'all know I definitely like the Chemical Guys products, and they seemed to resolve this particular situation well, but they were very much in the wrong and should have been proactive rather than retroactive. Whether CG was ripping people off or not, they KNEW they were only sending out a 120oz. gallon and they should have done SOMETHING about it in the first place.
 
I understand being ticked off that products were short shipped, so to speak. But I think what's being missed here is the fact that CG has bent over backwards to satisfy this customer by explaining the shippers constraints (UPS) , the gallon bottle snafu, offering 3 free 16oz bottles of products & even offering to ship them seperate at no cost. That's more than fair in my book & demonstrates a high level of customer service & comittment to their customers.



My question is............How much is enough? What more can a vendor do to satisfy their customers? IMO, a more than fair solution was provided by CG.
 
DieselMDX said:
I was just looking into CG and started searching posts about them to see if they made good products from what I can gather they do.
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I can assure you that CG does make some nice products. I've tried quite a bit of their line, and while I liked some better than others, they do work, and it all comes back to personal preference.



I've always felt that Bob@Danase wouldn't sell CG products if he believed that they were inferior.



Yeah, I think some of the descriptions are a bit "puffed up" but they aren't any different than any other brand's descriptions.



CG might have been in the wrong here, but they DID offer this to the OP (on DC):



Making you happy matters to us because we want to keep you as our friend not simply our customer. Dan noted on the boards your call, and a note is also placed on your account regarding the 3 16oz bottles that Dan mentioned he would send to you. You mentioned during the phone conversation that you were planning on getting some towels and extras, if you wish you can place your order on line and simply put the list of 16oz products we are to send you into the "NOTE" box. You will not be charged for the 16oz bottles or for shipping so please do not worry. Chemical Guys never charges for products or shipping on the products we include with your order. Instead of shipping you 8oz bottles we figured 16oz bottles would be a nice bonus and as mentioned before you will not be charged for them or the shipping. If you are not placing an order or would prefer we ship you the 16oz bottles first, that is also fine, it is because you mentioned you were getting a few things that it would have been much easier for Dan to simply include the items in with your order.
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BlkTac05 said:
I understand being ticked off that products were short shipped, so to speak. But I think what's being missed here is the fact that CG has bent over backwards to satisfy this customer by explaining the shippers constraints (UPS) , the gallon bottle snafu, offering 3 free 16oz bottles of products & even offering to ship them seperate at no cost. That's more than fair in my book & demonstrates a high level of customer service & comittment to their customers.



My question is............How much is enough? What more can a vendor do to satisfy their customers? IMO, a more than fair solution was provided by CG.
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You and Buddha are 100% right. They did a very good job to reconcile with the OP, offering quite a bit to make up for the fact that they were in the wrong.



But the problem is that CG KNEW what was going on and it took the OP himself to bring it up. Other people could have unknowingly been gypped without noticing, which is just wrong. CG should have gotten rid of all their old containers in the first place rather than shipping them and leaving it up to the consumer to realize what happened. Just my 2 cents...
 
beemerboy1 said:
Not trusting DC members that's the silliest thing that I've read on any forum in a long while



If you like CG and feel like they produce the results that you are looking for....good for you!



but to a detail operation that has to make money, 8 oz, if only one car is $200 less a job he can get per gallon..do the math there?



I'll bet one thing, you will look more carefully at the next gallon that you get from them
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Silly not, I trust very little on DC and online now a days. Sorry. There are a few sites I trust but then look at posters etc. I dislike DC managment so I do not trust the site; and that is ok.



I did the "math" on the product I have gotten and used and I could careless. Will I "look more carefully at the next gallon" Hell no. I have more important things to worry about then a shy over 6% of prodcut. All the things I bought, the coupon savings are over 6%. It is a wash no care.



It STILL beats anythig local on price, quality, longevity etv. Plus no one even knows the time durtion of "shortness". Was it only certain gallons etc etc???Since you are so upset ask CG on how long etc this "shortness" too place. I really do not care.
 
From CG's response, it seems like they knew about this from the beginning. I believe the correct thing to do in the first place would be for them to send that extra 8oz in a smaller container with a note to the customer as to what's going on, until they can rectify that situation with the design of a new gallon size jug.



They may have pleased the customer in the end, but that still doesn't explain why they knowingly shipped the customer less product than what he paid for. Maybe I would understand it if packages started to leak and UPS told them about it and the OP happened to be one of those few people who's package arrived with less product due to leakage. But that certainly was not the case because they admitted to filling the "gallon" with less product to compensate for possible expansion of the product.



mburnickas, I'm willing to bet that if you found out your gas station wasn't giving you a full gallon of gas for every gallon you paid, you would not be saying "well I did the math and in the end I still saved more money because they are the best and cheapest gas around here". I'm sorry, but I find your statement to be really dumb and naive.



In my book, I call something like this a rip off. This was a really STUPID and BAD decision (notice I used decision, not mistake) on Chemical Guy's part. I wouldn't want to tarnish my company's credibility just over a silly 8 oz of product. Just ship that extra 8 oz in a smaller 16 oz container! It doesn't take a brain surgeon to figure that one out!
 
BlackElantraGT said:
mburnickas, I'm willing to bet that if you found out your gas station wasn't giving you a full gallon of gas for every gallon you paid, you would not be saying "well I did the math and in the end I still saved more money because they are the best and cheapest gas around here". I'm sorry, but I find your statement to be really dumb and naive.



In my book, I call something like this a rip off. This was a really STUPID and BAD decision (notice I used decision, not mistake) on Chemical Guy's part. I wouldn't want to tarnish my company's credibility just over a silly 8 oz of product. Just ship that extra 8 oz in a smaller 16 oz container! It doesn't take a brain surgeon to figure that one out!
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Problem is I use 10000X more gas the CG items and it is NOT the gas stations problem (nor do they care). I have people in my family that own stations, sorry. There are people that monitor gas stations pumps for correctivness, not the station. Hence weight and measure people monitor it, not them.



Again I do not care since it is a shipping issue. Do you want 128 ounces of a product that is leaking? It will cost more for YOU the customer to ship back and a problem for CG. It will cost for in the end for both parties involved. I find you post rude and no reason for it. I have order WAY to many things online and 75% come with leaking or broke. Hell, just the thermal expansion is enough to cause leaks. I would take the 8 oz hit vs, leaking more then 8 oz.



PS Prove to me that this was an issue since day 1? Do not assume here either.
 
mburnickas said:
Problem is I use 10000X more gas the CG items and it is NOT the gas stations problem (nor do they care). I have people in my family that own stations, sorry. There are people that monitor gas stations pumps for corectiveness, not the station. Hence weight and measure people monitor it, not them.



Again I do not care since it is a shipping issue. Do you want 128 ounces of a product that is leaking? It will cost more for YOU the customer to ship back and a problem for CG. It will cost for in the end for both parties involved. I find you post rude and no reason for it. I have order WAY to many things online and 75% come with leaking or broke. Hell, just the thermal expension is enough to cause leaks. I would take the 8 oz hit vs, leaking more then 8 oz.



PS Prove to me that this was an issue since day 1? Do not assume here either.
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If this was an issue from day 1, then CG should have resolved this problem a long time ago with the design of a new gallon jug that allows for product expansion especially since they knew about it. I hope this wasn't an issue from the beginning. Imagine all the people who've been shorted on what they ordered. Can you say class action lawsuit?



As far as weights and measures go, I don't know how exactly that operates, but if a pump was not dispensing the right amount of product and the owner/operator knew about it and continued to do so, I put that blame on the owner/operator not on Weights and Measurements. A mistake is one thing, but to intentionally rip someone off is another.



BTW, I have no clue where you're ordering from but if 75% of your items are arriving broke or leaking, you need to find some better online retailers. I think that number is a bit exaggerating if you ask me. I've ordered from many different kinds of vendors and the majority of the time the product arrives intact. In fact, I just received a big order from Autogeek full of various hard and liquid products and not a single leak from any of the products nor anything broken. I was surprised to see that Duragloss doesn't seal their products, but even more surprised that there wasn't a single leak.
 
I agree but now CG designs plastic injection gallon jugs? If this was from day 1 if does not look good from their standpoint. Unless I see it via email etc, I cannot say if it was from day one.



As far as weights and measures go, I don't know how exactly that operates, but if a pump was not dispensing the right amount of product and the owner/operator knew about it and continued to do so, I put that blame on the owner/operator not on Weights and Measurements. A mistake is one thing, but to intentionally rip someone off is another.
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In our state, the City people test and correct as needed. The station has nothing to do with it. But I agree with your post IF that was the case.



Lets see, I order sea salt (reef) online (5 gal pails) and heavy pails at that and UPS beats the hell out of it. I have ordered car fluids (lube control) and every order has leaked; UPS beats the hell out it. My order of CG leaked and small a few little leaks from Danase. I know my UPS driver and a few of my co-workered WORKED for UPS. They throw packages in the truck at the warehouse. The truth is the salt I order. The pails are heavy duty and supports and they are beat to hell bigtime. I can not even crush it was 600 lbs force; but UPS does.
 
I will chime in on the UPS side. I worked for them for about 2 weeks over summer a few years ago part time. I worked the sort line, and load lines. You have under 4 hrs to load a 53 ft trailer top to bottom...front to back, this also includes scanning the package while a conveyor is dumping packages on the floor behind you. 9 out of 10 times you are doing it solo. I've seen monitors thrown on top of stacks, roll off crash to the ground just to get picked up and thrown again :shocked . Fragile written on the box? Might as well be written in some alien text. How you package, or should I say how "well" you package makes all the difference in the world for it to get delivered without damage. After that eye opening experience, anything I send has more bubble wrap, popcorn, and newspaper to offer the extra protection. Needless to say, my concern about package handling directed to the line leads just had me moved around until I finally quit. Just my .02.



Walter

Co-owner
 
Well, I can say Autogeek packages their orders very good - cause I've never had an issue and my kids call the UPS man by his first name now, I call him the "brown" Santa, wife just calls us all crazy!
 
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