Chemical Guys Gallon's Are Not Really Gallons

mburnickas said:
Silly not, I trust very little on DC and online now a days. Sorry. There are a few sites I trust but then look at posters etc. I dislike DC managment so I do not trust the site; and that is ok.



I did the "math" on the product I have gotten and used and I could careless. Will I "look more carefully at the next gallon" Hell no. I have more important things to worry about then a shy over 6% of prodcut. All the things I bought, the coupon savings are over 6%. It is a wash no care.



It STILL beats anythig local on price, quality, longevity etv. Plus no one even knows the time durtion of "shortness". Was it only certain gallons etc etc???Since you are so upset ask CG on how long etc this "shortness" too place. I really do not care.
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Trusting anyone online is easy to understand, not liking the management of a site is another but that doesn't make the posters not trust worth of advice, and that's what the site was created for.





If your happy CG then good for you, I'm happy for you
 
All I can say is this is a bunch of noise about a relatively small issue. Big friggin deal, 8 ounces are missing from SOME bottles on a small particular production run. The problem has been fixed, and they are going out of their way it appears to make right for anyone who voices a problem with the shortage. Should they check receipts and send everyone who was shorted a few ounces bottles? In a perfect world, yes, but put yourself in their shoes as a business owner or manager - if you're not hearing any noise about it, you would simply let it go and move forward with the new appropriately sized bottles. Get real and off your idealistic high horse people..I think they're handling it just fine and this situation has not negatively affected my opinion of CG or their products. In my dealings with them they've gone out of their way to be helpful and will spend all the time you want discussing their products or detailing over the phone.
 
Lightman said:
All I can say is this is a bunch of noise about a relatively small issue. Big friggin deal, 8 ounces are missing from SOME bottles on a small particular production run. The problem has been fixed, and they are going out of their way it appears to make right for anyone who voices a problem with the shortage. Should they check receipts and send everyone who was shorted a few ounces bottles? In a perfect world, yes, but put yourself in their shoes as a business owner or manager - if you're not hearing any noise about it, you would simply let it go and move forward with the new appropriately sized bottles. Get real and off your idealistic high horse people..I think they're handling it just fine and this situation has not negatively affected my opinion of CG or their products. In my dealings with them they've gone out of their way to be helpful and will spend all the time you want discussing their products or detailing over the phone.
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I agree and it "was a small batch" not like it was from day 1 here. It would have been seemless to all.
 
Having 13 years in as an Operations Manager for Fed Ex Ive seen my share broken items over the years. Most of what we see in terms of damage is poor packaging by the shipper.
 
beemerboy1 said:
Trusting anyone online is easy to understand, not liking the management of a site is another but that doesn't make the posters not trust worth of advice, and that's what the site was created for.





If your happy CG then good for you, I'm happy for you
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did not say I did not trust the poster. I said "trust very little on DC..."
 
Lets put our feet in his shoes for a moment..If I order Zaino that should have 8 ounces and I get 6, Im going to be pi**ed off...I guarantee if guys here order stuff off the net and its clearly short of what it should be, you would be on the phone a.s.a.p...
 
Cleaning Fool said:
Lets put our feet in his shoes for a moment..If I order Zaino that should have 8 ounces and I get 6, Im going to be pi**ed off...I guarantee if guys here order stuff off the net and its clearly short of what it should be, you would be on the phone a.s.a.p...
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Sure, however your example of having 25% missing is clearly a bigger concern than 8 ounces missing out of 128...



But yes, if I bought a product that was clearly visibly low to me, I don't think I'm that short fused to be pi**ed off per say, but I probably would contact the company and alert them to the situation, expecting a fix from them. I think where the conversation has drifted to however, is more of a criticism of cg's business practices in relation to this brief quality control issue. Again I guess my point is that since it was a short run of products that were less than full, because the amount shorted was relatively small, and because there hasn't been a lot of consumer noise (at least on the forums) about it, making right on the problem case by case seems the appropriate and only necessary response. I thought their response emails were pretty nice, and it was nice of them to offer to send out twice the product that was missing as a concession.



On a side note, I can't say enough good things about their f-seal product, I've used it on the last 4-5 cars I've done and am loving it!
 
Lightman said:
Sure, however your example of having 25% missing is clearly a bigger concern than 8 ounces missing out of 128...



But yes, if I bought a product that was clearly visibly low to me, I don't think I'm that short fused to be pi**ed off per say, but I probably would contact the company and alert them to the situation, expecting a fix from them. I think where the conversation has drifted to however, is more of a criticism of cg's business practices in relation to this brief quality control issue. Again I guess my point is that since it was a short run of products that were less than full, because the amount shorted was relatively small, and because there hasn't been a lot of consumer noise (at least on the forums) about it, making right on the problem case by case seems the appropriate and only necessary response. I thought their response emails were pretty nice, and it was nice of them to offer to send out twice the product that was missing as a concession.



On a side note, I can't say enough good things about their f-seal product, I've used it on the last 4-5 cars I've done and am loving it!
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I'm glad that CG resolved the issue for this guy and hopefully for anyone else that may have had the same problem, but the reason why some of us have a big problem with this, even if it doesn't affect us directly, is due to business ethics. Unless there's another side to this story, based on the email responses from CG it seems like they admitted to knowing about this problem beforehand.



This could have been resolved many ways.



#1) They could just ship the remaining 8 oz in another small container. This would have only been a temporary fix until the new container was manufactured, and it really wouldn't have cost them that much extra money.



#2) Sell the product as 120 oz, not 128 oz or a gallon. There's no deception involved here. If the customer fail to notice that it was 8 oz shy of a gallon, that would be his fault for not reading the product info thoroughly.



#3) Let the customer know about the issue and tell them you'll reimburse for that 8 oz they didn't receive. Most likely the customer will probably tell them not to even bother, since the difference would really be so small.



8 oz of product out of 128 oz doesn't seem like much, but that's quite a bit of product. Imagine some of your 16 or 32 oz bottles and picture it half or a quarter of the way gone. In terms of car care products, that's a lot that's missing. I'm sure you know how long it takes for you to go through a bottle of polish.



Instead of owning up to the issue from the beginning, they chose to keep quiet about it until a customer discovered and complained about the issue. It's easy to try and appease someone after they caught you in the act. Kissing *** usually work really well. But that still doesn't resolve the issue of why they chose to go this route in the first place. People would be much more forgiving if this was all just a mistake or a fluke, but to know about the problem and still go through with it is a different story.
 
BlackElantra



You said just what I have been saying this the whole time, CG knew that they where pouring short, should have changed that to 120 oz containers. Then change back once the knew ones arrived.



Not wait until someone calls them on it then make up an excuse about it and make good on who ever called them on it.



If this was a short run or a problem that has been going on for a while, they it should have been handled threw their quality control before it came to this, I'd also be willing to believe that this wasn't the first issue with this just one that is posted to the net
 
Gallon is a gallon is a gallon. When a company advertises a gallon for $XYZ money then implied contract is that you will receive one gallon, not even an ounce less. Accidents and mistakes happen but knowingly shipping less has no excuse. Not to mention that whole excuse used is extremely lame. If they offer a gallon for $12.80 will they accept $12.00 because that's all my bank is letting me send? What a pile.
 
there has to members on this forum that have been shorted the 8oz also, they shuld talk to CG 2 to get what they paid for, I doubt CG will be proactive



Also if you read the letter he said some resellers STILL have the old gallons if that is the case then these compays are still shipping the old gallon jugs.
 
Danase said:
You probably should let the orginal poster from the other site post this instead of bring second hand drama to autopia. No offense or anything, I think it is just proper to let the originator of the thread tell the story.
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Have you checked all your gallon jugs to ensure you are shipping what autopians have paid there hard earned money on?



I know you are always looking for more business this is one way to help that cause



thanx
 
DieselMDX said:
Have you checked all your gallon jugs to ensure you are shipping what autopians have paid there hard earned money on?



I know you are always looking for more business this is one way to help that cause



thanx
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I only have a few Chemical Guys gallons left and they are all at a higher level than the low pic posted.
 
Are you serious? Just let the original poster work this out with the company rather than trying to start a revolution so everyone gets replacements. It sounds like you want Chemical Guys to put a recall notice on CNN for their gallon products not being filled all the way. Some peope...:bestwish



Tell me DieselMDX you keep saying there must be members on here who were shorted, how are they going to prove it? People can easily dump out 8 oz of product, take a picture and say they were shorted as well.
 
It really sounds like CG is trying to be a stand-up company on this one. From their stance on this issue, I'd be happy to do business with them. Quit worrying about them going out to hunt down every short gallon sold and realize they'll more than make it right if there's a problem.
 
He did work it out and was compensated and for that everyone should have that opportunity to be refunded



Yes people can try and play games with CG but they must know when they were shipping the "smaller" gallons so if a customer purchased a gallon during that time and read these threads then chaces are they were shorted also.



Some people might try and take advantage of the situation but so did CG



I once purchased a bodybuilding supplement that melted during shipment I posted on a forum and alot of people had the same problem, the company sent a email to all the customers that purchased the creatine and replaced them with a new forumula. They made sure the problem was fixed. I know CG has done the same thing but unless we let other people know about this problem it will go unresolved.



If there is noone else on here that has had the same problem it is a good thing and this thread can die
 
With the advent of the net and information at your fingertips, especially at Autopia, Im sure sales for alot of these companies have gone up. You can see alot of accolades for products mentioned here. However, its a two way street, if you screw up in some way, everybody will know about it
 
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