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I'm sitting here in the garage waiting for my 0800 appointment and it's 0930! I've called her and left a message. Black 08 Expedition, interior detail and exterior wash and QD. I then have a black Lincoln MKZ at 1400 and at this time I'm pushing it.
Does anyone have any published or advertised late fee or no show fees? Late arrivals set me back sometimes and at the expense of the second customer who's considerate enough to be on time.
Flash, I like that approach and you're right to nip it at the bud.