EBPcivicsi
GOT PREP?
Just a quick story behind this detail:
This lady brings her car to the local tunnel wash (I know the name, but will keep it to myself) to have it detailed. They then commence to run it through the tunnel and “detail� it. Afterwards she notices that she still has all of these “spider webs� on her paint and asks why. The “detailer� then tells her that ALL clear coats look this way and that the marks cannot be removed. She also has a bit of paint transfer on the sides on the car where she accidentally closed her security gate on the car that she “thought� was going to be removed. After the detail, she still sees the paint and asks about it. The “detailer" tells her that the paint cannot be removed and she will have to live with it. :wall
So the customer is referred to me and she already has a bad taste in her mouth about “detailers� because of the hack at the tunnel wash. I do my best to overcome this obstacle by explaining to her exactly what I will be doing to her vehicle, why, and how long it will take. I also tell her that she has nothing to worry about and that the swirls and paint transfer will be removed without issue. She looks at me, smiles, and says “I’ll check on you in a few hours.�
Here is the area of concern; it was like this on both sides.
Full shot of area:
This what happened when the customer made an attempt at removing the paint transfer:
This lady brings her car to the local tunnel wash (I know the name, but will keep it to myself) to have it detailed. They then commence to run it through the tunnel and “detail� it. Afterwards she notices that she still has all of these “spider webs� on her paint and asks why. The “detailer� then tells her that ALL clear coats look this way and that the marks cannot be removed. She also has a bit of paint transfer on the sides on the car where she accidentally closed her security gate on the car that she “thought� was going to be removed. After the detail, she still sees the paint and asks about it. The “detailer" tells her that the paint cannot be removed and she will have to live with it. :wall
So the customer is referred to me and she already has a bad taste in her mouth about “detailers� because of the hack at the tunnel wash. I do my best to overcome this obstacle by explaining to her exactly what I will be doing to her vehicle, why, and how long it will take. I also tell her that she has nothing to worry about and that the swirls and paint transfer will be removed without issue. She looks at me, smiles, and says “I’ll check on you in a few hours.�
Here is the area of concern; it was like this on both sides.



Full shot of area:

This what happened when the customer made an attempt at removing the paint transfer:
