imported_RZJZA80
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brownbob06 said:But when the first response to a customer who isn't pleased is "You must be using it wrong," That's not customer service. That's a superiority complex.
I couldn't agree more.
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brownbob06 said:But when the first response to a customer who isn't pleased is "You must be using it wrong," That's not customer service. That's a superiority complex.
pwaug said:Thomas is only trying to get to what is causing the unacceptable results since he knows by experience what the product can do. Nothing more than any other product specialist would do.
RZJZA80 said:But for you to tell me I'm not using it correctly is ignorant at best. You don't know me, know my methods, what I can and can't do, nothing.
Thomas Dekany said:I guess not.
Damn Dirty Ape said:So what color/type pad should I be using? It was just the other day you said black was fine with speed?
I used Speed with a B&S Orange pad on hard VW paint on speed 6--it removed 95% of the light to medium wash marring and finished great. However, I did need to do 6 firm pressure passes and 2 lighter pressure passes so it took some time but was ready for LSP afterwards.Damn Dirty Ape said:So what color/type pad should I be using? It was just the other day you said black was fine with speed?
brownbob06 said:How about "what speed and machine are you using? How much pressure? What pads? How many passes are you making? How big of an area are you working on? I can personally finish out great with this product, try (insert helpful tip) and let me know if things get better.
A little bit of genuine interest in helping people goes a long way.
Sorry Thomas, it's not user error, I'm no rookie, and I know what I'm doing,
I've given UNO many, many tries, on many cars, with many different pads and polishers, and i just don't like the marring it leaves behind.
Thomas Dekany said:http://www.autopia.org/forum/click-brag/124347-todays-detail-2007-335i.html
This is the time when I started with UNO. Look at the date. Look at all my other threads, see how I sound about HD UNO
Have a good evening.
gooshster said:HD UNO - flex 3401 orange pad from Patrick
ZAIO - pcxp gray 3m pad
Z2 - flex 3401 green ccs pad
Z8
Z16 x2 on tires
FK1 FX100 on wheels
You proved my point. You may have used UNO when it came out, also when the company gave many of the "pros" on autopia free product to use. But look at the other products you used. I dont see another 3D/HD product listed. Why is that? If you now say all their products are the best how come you were not using them. Im sure all the products were available in 2007. Its because you werent working for them.
I never said a business should not promote their products, they absolutely should. My point was that you shouldnt be rude and criticize someone who is giving their opinion on a product.
Thomas Dekany said:HD UNO, Original Optimum Micro Fiber pad, Griots PC, speed 5 little pressure[/B]
Dan said:Oh boy, the ignorant card...lol. I know the results I get with it on various paints. So either I'm ignorant and have magical power when it comes to detailing, or more likely you lack the skills to use the product.
The reason so many products are sold as professional only, is because of that fact, application is not bubba proof. Certain products.... Meguiars.... are loaded with oils. You can use them incorrectly and still get great results.
pwaug said:I used Speed with a B&S Orange pad on hard VW paint on speed 6--it removed 95% of the light to medium wash marring and finished great. However, I did need to do 6 firm pressure passes and 2 lighter pressure passes so it took some time but was ready for LSP afterwards.
RZJZA80 said:With that many passes, wouldn't it have been easier/quicker to just polish it and top it off with an LSP? If you make enough passes with almost anything, it will eventually cut some.
Thomas Dekany said:Since you are talking about RZ, here is what he said about himself
I really thought from his previous posts, that he was a pro doing it for a living, so "in this case" asking the suggested questions would have been disrespectful in my opinion.
Believe it or not, I have genuine interest in helping him and everyone else. Not sure why you would think that I don't really care. Anyway.
The above statement concerns me the most - with the exception of flat black paints "I" have been able to use UNO from start to finish and had not 1 case where UNO didn't finish LSP ready. Even the original version finished perfect for me, though, the variety would haze if overworked. One quick extra pass would remove the hazing and leave an LSP ready finish. How much better the latest UNO is, I can't even tell you. The previous version, V4, we demonstrated at SEMA, in front of thousands on flat black paint, using a rotary. Even Tom Horvath tried it out and liked the finish UNO left behind, and the panel was sanded first with 1200 grit paper. You'd use UNO with a wool to cut, orange to polish, and red to finish. The 2010 or 2011 Japanese detailing (who knew such competition existed)champion also really enjoyed using it and could not believe that we asked him to use 1 product with 3 pads. Jason Kilmer was another very well known detailer who loved the product. I could go on and on about how many others were impressed with HD UNO, but that is not important for now.
So, if RZ says he has done all he could with a variety of polishers and pad combinations, and UNO mars no matter what, I can think of 2 possibilities. He was sent a "defective" product, somehow the formula was wrong, after all his bottle of HD POLISH he also had issues with (the product is too thick and he didn't like it much if I recall correctly) or it is his detailing skills. If there is another possibility, please point it out. I say only 2, because UNO is a very easy product to use.
So I will ask RZ to send me a sample, and I will test it. Don't worry, I'll pay for shipping and if it is the product, I will pay for a new bottle for him and refund his initial purchase including shipping.
Sincerely