A few thoughts about HD Speed

Is it me or is the product support specialist kind of rude. Its seems if anyone posts a review about a HD product that is not praising it, they get a negative response and are told they must be doing something wrong. I guess in Thomas's view all the HD products are now the best thing on the market and everyone has to agree. Seems like a negative for the company in terms of customer and product support.
 
I think its you. He has no shame about loving the products, but he's not telling anyone they are wrong either. Making a suggestion that might yield improved results is constructive criticism and exactly what a support specialist should do.
 
gooshster said:
Is it me or is the product support specialist kind of rude. Its seems if anyone posts a review about a HD product that is not praising it, they get a negative response and are told they must be doing something wrong. I guess in Thomas's view all the HD products are now the best thing on the market and everyone has to agree. Seems like a negative for the company in terms of customer and product support.
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It's not just you. A product support specialist should be helpful and not just blame the user in the end. I've never heard an employee just blame the user and say they're wrong, until it happened to me of course lol. He's a little too zealous in his selling approach IMO, but a salesman / marketer he is so I guess that's what they told him to do, I have no idea. It's like as soon as you see his name, you already know what's written, to try the HD version of X, Y, or Z, because it's the greatest thing ever. It's just over the top.



But, it's definitely not just you.
 
Thanks, I knew it wasnt just me. It is over the top. They should definately have a separate marketing person. A support specialist should be there to offer advice and answer questions regarding the use of a specific product. 3D is definately going over the top with saying their version of everything is the greatest. This is just the result of having a manufacturer run forum. Its seems odd that 3D has the best version of each product considering you didnt hear of anyone mentioning 3D/HD before they acquired the forum. I have tried some 3D/HD products and some are good such as poxy and their waterless wash, and sum I didnt care for such as their Ultra thick protectant. . At the end of the day its all business. It seems Detailing Bliss is the only forum that is still pure.
 
Yeah, detailing bliss is pure.... until you make fun of someone and their $500 earwax.....
 
gooshster said:
Thanks, I knew it wasnt just me. It is over the top. They should definately have a separate marketing person. A support specialist should be there to offer advice and answer questions regarding the use of a specific product. 3D is definately going over the top with saying their version of everything is the greatest. This is just the result of having a manufacturer run forum. Its seems odd that 3D has the best version of each product considering you didnt hear of anyone mentioning 3D/HD before they acquired the forum. I have tried some 3D/HD products and some are good such as poxy and their waterless wash, and sum I didnt care for such as their Ultra thick protectant. . At the end of the day its all business. It seems Detailing Bliss is the only forum that is still pure.
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Now THAT is funny!
 
gooshster said:
Is it me or is the product support specialist kind of rude. Its seems if anyone posts a review about a HD product that is not praising it, they get a negative response and are told they must be doing something wrong. I guess in Thomas's view all the HD products are now the best thing on the market and everyone has to agree. Seems like a negative for the company in terms of customer and product support.
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It must be you!! If you'd been reading the forum for the past year it would be evident to you that Thomas was "over the top" about HD products long before he was an employee (which has only been for the past few weeks). His attitude regarding HD comes from the success he's had with the products not because of a pay check. If Thomas (or any product support specialist) is able to obtain excellent results with their product doesn't it make sense that he should point that out to someone who is not getting excellent results?? Why would a product support specialist for a company agree with a customer when the customer has negative comments about the product he supports?? Wouldn't it be to his advantage to point out that the product was being used incorrectly and suggest ways to use the product correctly for better results?? I just don't understand this flap about 3D pushing their own products on the website they support---and you can come to this website and discuss any product you like, and post any URL you like even if it's a product that competes with a 3D product. Try that on AG and see what happens.
 
That is what you have wrong - I am a detailer who is here to answer questions and give advice. That is my job, but sorry if my style pushes your buttons. I am passionate about these products, especially the HD LINE.



You also, accused me of not talking about these products prior to working for 3D. :D:D:D



I personally appreciate that you are here on the forum, but with only 2 posts you are already complaining about how I do my job. I think I am doing a very good job. I provide info about products I believe in. If the products are very easy to use for me and someone complains that it is hard to use - I can't say you are right it is hard to work. I'll ask the steps they do in order for me to get a better picture over the computer and will point out things that I feel could improve and help the user. If that upsets you, there is not much else I can do.



I sleep well at night, knowing I didn't "push" a product that is inferior and I don't even use. I personally could never do that.



As far as HD being new? I guess according to you it shouldn't be a good enough product line, let alone being at the very top? Your argument makes me sad. Is it not possible in your book,that someone with 20+ years as a brilliant and highly respected chemist could come up with several products that can take the industry by storm? Why should it take a couple of decades to earn YOUR respect? It doesn't make much sense to me.



Everything I say, even if the person doesn't like my style, I can back 100%. Please point out a product line that is as innovative as the HD line. One that makes your job easier, faster and looks better. One that doesn't dust, or a polish like HD UNO that can cut from 1200 to finish. Without you having to waste time rewashing your car. Or an AIO that works and looks as well as SPEED. How about HD POLISH? DO you know that detailers are switching from 85rd? Then there is POXY. Is there another product like it, that looks as good as easy to use and protects as well? I can tell you that detailers working for other companies are using it. Yes, those will not rave about it on message boards, but that is ok, you can understand why. The key is that they are happy with the product. How about HD NITRO SEAL? Have you seen the gloss?



Obviously not everyone will try these products, but if we don't promote them you may never know what you are missing out on.



I really am open to suggestions.



3D is definately going over the top with saying their version of everything is the greatest
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Show me where?





gooshster said:
Thanks, I knew it wasnt just me. It is over the top. They should definately have a separate marketing person. A support specialist should be there to offer advice and answer questions regarding the use of a specific product. 3D is definately going over the top with saying their version of everything is the greatest. This is just the result of having a manufacturer run forum. Its seems odd that 3D has the best version of each product considering you didnt hear of anyone mentioning 3D/HD before they acquired the forum. I have tried some 3D/HD products and some are good such as poxy and their waterless wash, and sum I didnt care for such as their Ultra thick protectant. . At the end of the day its all business. It seems Detailing Bliss is the only forum that is still pure.
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pwaug said:
It must be you!! If you'd been reading the forum for the past year it would be evident to you that Thomas was "over the top" about HD products long before he was an employee (which has only been for the past few weeks). His attitude regarding HD comes from the success he's had with the products not because of a pay check. If Thomas (or any product support specialist) is able to obtain excellent results with their product doesn't it make sense that he should point that out to someone who is not getting excellent results?? Why would a product support specialist for a company agree with a customer when the customer has negative comments about the product he supports?? Wouldn't it be to his advantage to point out that the product was being used incorrectly and suggest ways to use the product correctly for better results?? I just don't understand this flap about 3D pushing their own products on the website they support---and you can come to this website and discuss any product you like, and post any URL you like even if it's a product that competes with a 3D product. Try that on AG and see what happens.
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Please show me some posts on any site where Thomas is raving about 3d products prior to 3d taking over autopia.
 
LOL!! :D



There was no HD UNO before 3D took over Autopia. That will be 3 years in August.



What is your point?



Do you do this on meguiars.com? :D:D:D





gooshster said:
Please show me some posts on any site where Thomas is raving about 3d products prior to 3d taking over autopia.
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gooshster said:
Please show me some posts on any site where Thomas is raving about 3d products prior to 3d taking over autopia.
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He was using HD stuff a looooong time ago. His older details using 3D products are all over this site, just search for them. That is, IF you want to find them. Seems like that wouldn't serve whatever agenda you've cooked up for this screen name.
 
I know its business to push the companies product. But to start every post with "This is all I use on my cars, or this is the best, or is better than the competitions" makes you lose credibility and sound redundant. I dont care how you do your job, but its bad for business to be rude to the customers who purchase the products or to those considering purchasing products. To say someone must be using the product wrong if they dont get the results you may get is ridiculous. I never said that HD isnt at the top cause it is new. Those are your words not mine. I just find it amusing that every product is now the best. The are products like Duragloss that shine as good if not better than poxy. The company is not reinventing the wheel. Now they just have a forum to promote their products along with detailers who they pay to promote them. You may be a great detailer, you just need more training in marketing, product support and customer service.



When I said that DetailingBliss is pure, I meant the owner doesnt manufacture their own chemicals. Its just proven that alot of the people on sites are followers, and want to do and buy everything the "Pros" say is the best.
 
AMEN...

For me the products work and I've gotten better results from the 3D stuff I've purchased than some of the OTC or $$$ product of the month boasting I've seen on many of the forums over the years.



TD's work speaks for itself for the last cpl of years I've reviewed his posts. I think he's justified to spread the word on those products that he's had great success with. He has passion.



3D has every right to market their products how they choose.

Competition in the marketplace is good and feedback of products on these forum can have a trickle down affect and improve products for all of us. UNO comes to mind.... UNOv4 is a result of our opinions on the product.

I personally didn't have a problem with UNO v2. But many people did.



People have asked for reviews on the 3D line and now TD is giving us a taste of what to expect. Hurray....



Every line/mfg/vendor has some outstanding, average at best, and dud products and everyone has a fan favorite....That's ok.

I've spent a lot of $$ buying products that others on the forums have boasted how great they were and I didn't like.

Live and learn.



Detailing is like Golf. You can't use just ONE club for the entire round. You need to change up products, round out your game, and skills to be successful.

Golfers are always tinkering with different products (balls,clubs,bags,shoes) to improve their game.

Do people always use Callaway balls with their Callaway clubs? I bet a lot of the time they use whats on sale, were given as a gift, or want to change it up for something different.



That's part of the fun of it for many of us...Trying new products in the search for what works best for our situation..



One mans junk is another mans treasure.







pwaug said:
It must be you!! If you'd been reading the forum for the past year it would be evident to you that Thomas was "over the top" about HD products long before he was an employee (which has only been for the past few weeks). His attitude regarding HD comes from the success he's had with the products not because of a pay check. If Thomas (or any product support specialist) is able to obtain excellent results with their product doesn't it make sense that he should point that out to someone who is not getting excellent results?? Why would a product support specialist for a company agree with a customer when the customer has negative comments about the product he supports?? Wouldn't it be to his advantage to point out that the product was being used incorrectly and suggest ways to use the product correctly for better results?? I just don't understand this flap about 3D pushing their own products on the website they support---and you can come to this website and discuss any product you like, and post any URL you like even if it's a product that competes with a 3D product. Try that on AG and see what happens.
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Here is what makes this forum different. You can slam an HD product on here and get away with it, as long as you show constructive criticism. Plenty of people have come on here and complained about UNO. On another forum those posts would be deleted. Guess what 3D did? They kept improving the formula. Now the only complainers are the ones using the product incorrectly.



I've posted all over the place and gotten so many warnings for talking about products that a vendor doesn't sell. Not here. That and the caliber of people posting here are what makes me stay. If Thomas wants to rave about HD, good for him. Check out all my posts raving about ZAIO, they are still here. I'm surprised I haven't been called a shill. For that matter Accumulator must be a FK shill.
 
Dan said:
Now the only complainers are the ones using the product incorrectly.
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Unless you are there when other people are using UNO, and not getting good results, you can't make that statement. I've given UNO many, many tries, on many cars, with many different pads and polishers, and i just don't like the marring it leaves behind. Of course I'm comparing it only to 105. yes, UNO has about NO dust, which is great. But for you to tell me I'm not using it correctly is ignorant at best. You don't know me, know my methods, what I can and can't do, nothing. It shouldn't be rocket science to compound and polish a car. Now if the results I'm getting are as intended, that's just fine. I will continue to use my UNO bottle I purchased hoping i can get good results with it (meaning, not leave behind SO much micro marring), and if not, it's just 40 bucks, no big deal.
 
RZ, no matter what people are going to make assumptions they have no right making, so why even argue about it. Thomas isn't going to give up or give in, he's made that pretty clear.



As for me, I love the HD products I use. I do, however, skip over Thomas's comments generally. I know he's paid to market the products, but after a while the "This is the absolute bestest product to ever be invented" pitch gets old and loses credibility. I do pay attention when he's giving advice and other things because he's a talented detailing. I just tend to skip over the HD product reviews of his. Nothing personal, and I don't think he's being deceptive or anything. I think he truly is enthusiastic about the products. But when the first response to a customer who isn't pleased is "You must be using it wrong," That's not customer service. That's a superiority complex.
 
gooshster said:
Please show me some posts on any site where Thomas is raving about 3d products prior to 3d taking over autopia.
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You don't seem to understand--I said "long before he was an employee" not before 3D took over Autopia. Until a few weeks ago Thomas was just another detailer who frequented Autopia.org and he was enthusiastic about 3D products. He only recently became an employee. I still don't get it--why the uproar -- if person A gets great results with a particular product and person B does not, what is the reason?? Could it be that person B is using the wrong technique? Wrong pads? Wrong arm speed? Wrong RO speed? Wrong pressure? There are allot of variables, but the product has remaind the one constant so it must be something other than the product. Thomas is only trying to get to what is causing the unacceptable results since he knows by experience what the product can do. Nothing more than any other product specialist would do.
 
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