Who's responsiable - Bodyshop or Owner.....post work

P

pingable

New member
So I had my car in the bodyshop.

They sprayed all 4 doors - which meant they removed the inner door panels to remove the handles.



I just got my car back today.

One window - tint is botched up. The bottom of the window - shop says old tint, it had lifted when they removed the panel. Tint was installed about 5 years ago.



My logic is that the tint never lifted whenever I rolled the windows up or down...

Their logic was that the gasket was *pressing down* on the tint underneath the strip, which was loose and it followed the lift when they removed the door panel.



I bring it over to the tinter. He tells me he can't just remove and redo the 1 window and it will match.

So I'm looking to get it correctly done, to do it all..

He's not the cheapest tinter out there...and his rates are high but workmanship and detail reflect such.



Is the bodyshop in any way accountable. Should they be at least comping something....

Or should I even ask the insc. appraiser is this covered as a supplemental...
 
Body shop is responsible. Did you find this problem while you were still at the body shop? Another scam by body shops, not taking care reassembly/disassembly.
 
I did not....but I did not open the rear door to look at it.....

I noticed it about a hr later after pickup and I called them.



He did mentioned I needed new tints - I could have sworn he said because they were fading.

Shop is GREAT in alot of ways...clean, immaculate work but this one detail.....I don't know if I should be a stickler on them taking accountability and how much.



My tint guy - a wild guess to do it all so that match is around 4 bills..
 
chefwong said:
So I had my car in the bodyshop.

They sprayed all 4 doors - which meant they removed the inner door panels to remove the handles.



I just got my car back today.

One window - tint is botched up. The bottom of the window - shop says old tint, it had lifted when they removed the panel. Tint was installed about 5 years ago.



My logic is that the tint never lifted whenever I rolled the windows up or down...

Their logic was that the gasket was *pressing down* on the tint underneath the strip, which was loose and it followed the lift when they removed the door panel.



I bring it over to the tinter. He tells me he can't just remove and redo the 1 window and it will match.

So I'm looking to get it correctly done, to do it all..

He's not the cheapest tinter out there...and his rates are high but workmanship and detail reflect such.



Is the bodyshop in any way accountable. Should they be at least comping something....

Or should I even ask the insc. appraiser is this covered as a supplemental...
Click to expand...



If in the process of removing trim pieces the body-shop was careless then one could argue they should bear responsibility... but this is not an oem part of the vehicle... you installed the film and it is 5 years old and is obviously aging so one should reasonably expect that the film might come apart in process removing a part adjacent to the film.. why should they comp you anything? ... it is not their fault...



You might want to speak with the adjuster to see if this is covered under the claim and whether or not they might cover it.. if not you just have to bite the bullet and pay for this. It is extremely unfair and unreasonable to expect a business to be responsible for this.
 
If the film was aged, should it have lifted or showed any damage when the windows were used....

It was just fine when I left it at the shop.



The other 3 panels/windows came out unscathed.
 
If the portion of the film that was beneath the window seal was in fact damaged, there's no way the shop would have been able to know that prior to disassembling the panel. However, I would say it is also feasible that they caused the damage through negligence.



At most I would consider them potentially liable for replacing the tint on the window that was damaged, but NOT the other three windows. At the end of the day it's probably not worth going after the shop for it unless you're unhappy with the rest of the job they did. From what I saw of the paperwork you PMed it looked like they were thorough in their approach.
 
It's not the shop's fault unless they didn't use proper care which isn't likely. If it was an insurance claim, the insurance company would pay for the damage.



This is one of the biggest reasons why shops refuse to do restoration work. Things break naturally when they are taken apart. This exposure isn't something that should be placed upon their shoulders. It's not a reasonable cost of doing business.
 
Believe me, I'm the 1st person to call out a shop for screwing something up. Be happy that they did a good job....don't rock the boat.
 
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