JohnHenry
New member
I recently initiated a trade with a forum member (different forum). I paid $17.45 to send three 16 oz bottles via UPS from FL to NC. My friend paid considerably less to send me four 16 oz bottles from NC to FL, using USPS priority mail with delivery confirmation. Both packages were valued at approximately $100.
My package arrived one day earlier than the more expensive UPS shipment was scheduled for delivery.
Instead of a delivery confirmation, I received a notice from UPS that the package had been damaged and some "remains" were being shipped back to me. I didn't think much of it, knowing that the UPS package was insured up to $100.
My main concern was the inconvenience to the other party. I repacked a second box, added some stuff for the hassle, and shipped it USPS.
My "remains" arrived today. Two of the three bottles were returned to me in perfect condition. The third was said to have "exploded." It and my original packaging had been arbitrarily discarded by UPS.
I spoke with the UPS Store franchise owner with an understanding "stuff happens" demeanor. He responded with a "You are S.O.L." attitude. Seems that the UPS "insurance" does not apply if the company decides that the packing was "insufficient." The UPS manager helpfully explained that UPS ships in semi tractor trailers. My 12" by 8" by 3" box "could have been at the bottom of a loaded semi, front to back, top to bottom." (You can't make this stuff up!)
Guys, I loaded trucks on the midnight shift to work my way through college. Guess what, if you load a carton containing four one gallon bottles of Clorox on the bannanas, you end up with a puree. Make that mistake once too often and you're gone.
UPS has apparently decided that it's too much trouble to manage employees who would have such a give-a-**** attitude as to crush the bannanas because it's easier to load trucks that way.
The most aggravating aspect of this situation isn't the damaged bottle or the policy preventing me from receiving compensation. It is the arrogant attitude demonstrated by UPS' failure to provide the damaged packing materials or any further explanation as to what happened. Did a truck run over the box? Did someone nick the bottle with a box cutter when cutting strapping tape or shrink wrap? I don't know. UPS doesn't care.
If the packing was "insufficient", I should have been informed at the time UPS collected my $17.45. Mr. BROWN, if you knew what I do for a day job, your drawers would be brown.
Let's see, where is that FedEx number?
My package arrived one day earlier than the more expensive UPS shipment was scheduled for delivery.
Instead of a delivery confirmation, I received a notice from UPS that the package had been damaged and some "remains" were being shipped back to me. I didn't think much of it, knowing that the UPS package was insured up to $100.
My main concern was the inconvenience to the other party. I repacked a second box, added some stuff for the hassle, and shipped it USPS.
My "remains" arrived today. Two of the three bottles were returned to me in perfect condition. The third was said to have "exploded." It and my original packaging had been arbitrarily discarded by UPS.
I spoke with the UPS Store franchise owner with an understanding "stuff happens" demeanor. He responded with a "You are S.O.L." attitude. Seems that the UPS "insurance" does not apply if the company decides that the packing was "insufficient." The UPS manager helpfully explained that UPS ships in semi tractor trailers. My 12" by 8" by 3" box "could have been at the bottom of a loaded semi, front to back, top to bottom." (You can't make this stuff up!)
Guys, I loaded trucks on the midnight shift to work my way through college. Guess what, if you load a carton containing four one gallon bottles of Clorox on the bannanas, you end up with a puree. Make that mistake once too often and you're gone.
UPS has apparently decided that it's too much trouble to manage employees who would have such a give-a-**** attitude as to crush the bannanas because it's easier to load trucks that way.
The most aggravating aspect of this situation isn't the damaged bottle or the policy preventing me from receiving compensation. It is the arrogant attitude demonstrated by UPS' failure to provide the damaged packing materials or any further explanation as to what happened. Did a truck run over the box? Did someone nick the bottle with a box cutter when cutting strapping tape or shrink wrap? I don't know. UPS doesn't care.
If the packing was "insufficient", I should have been informed at the time UPS collected my $17.45. Mr. BROWN, if you knew what I do for a day job, your drawers would be brown.
Let's see, where is that FedEx number?
assout:
