What are you charging for Opti-Coat warranty?

Reached out to Chris @ Optimum for some input on this thread.

Chris - if you see this......feel free to comment if you'd like. :ear:
 
Hello All,



Thank you Mr. Fermani for extending the invitation! I love Autopia, but a busy schedule keeps me from posting my work here like I used to.



I see some facts and some speculation, so I will do my best to clear the air. Also, I'm not sure COG prices should be openly discussed on a public forum as many enthusiast frequent here. I have no problem with listing MAP pricing though.



First of all, there are two ways to buy Opti Coat Pro:



1. Bulk pack 40cc: includes enough Opti Coat Pro for 4-5 vehicles and an applicator. This is for those who don't want to offer the warranty, vehicles (antiques, custom, RVs, ATVs, Bikes) that do not qualify the warranty, wheel application, etc.



2. Single use warrantied pack 10cc: includes enough Opti Coat Pro for one vehicle (if smaller go over grille, lower panels, mirrors twice for extra security), Optimum microfiber towel, applicator, customer care guide, and warranty registration card.



MAP pricing for warrantied Opti Coat Pro:

Decontamination wash, clay, and apply warrantied Opti Coat Pro

small - $395*

medium - $445*

large/xl - $495-$595*



*does not include corrective steps (add your rate).



National averages usually deduct $100 for un-warrantied applications.

​



If you choose to participate in the warranty program (sell warrantied kits), you will have some basic liability for your workmanship. The ONLY time we see the coating fail is when the surface is not prepped properly and the coating is applied to contamination (i.e. waxes, silicones, polishing oils). If the application fails within the first few months (probably 3-6 to put a number on it) then we know it was user error. In this case, we would provide the product and you would provide the labor necessary for re-application. This is assuming you or another authorized agent has inspected the vehicle and determined that the coating is in fact no longer there.



Beyond this, liability will move towards authorized, reimbursed repairs. Opti Coat Pro is very resistant to acids and such...so, if your client returns with below surface etching that was not present at installation and you determine the panel has not been neglected or polished via the terms of use, then we would authorize a repair and recoating within the limits of liability listed in the terms and conditions. This could be as simple as compounding the spot and reapplying or as complex as repainting/blending/recoating the panel. Each case will be handled quickly, fairly, and efficiently.



So what is and isn't covered? Optimum Polymer Technologies warrant to the owner of the nominated vehicle that if the Optimum Clear Coating is unsatisfactory in its performance of protecting the vehicles factory paintwork from oxidation, or damage from bird droppings, bug splatter, tree sap or UV damage, whilst being maintained in accordance with the terms and conditions of this warranty, OPT or its agents will at no cost to the owner repair or clean, and re-*treat the affected area. Above surface contaminants or stains such as water spots and unattended tree sap would fall under maintenance conditions and would not invoke the warranty unless they permeated the coating (etching/below surface).



The warranty expiration is currently 5 years for vehicles 5 years old or newer (no commercial vehicles, no single stage or custom paints). It can be extended to lifetime under conditions listed in the terms (basically a new car treated within 12 months of initial registration). All warrantied coatings are subject to the maintenance guide and annual inspections. You can charge and include what ever you like for these inspections, but as a minimum you should decontamination wash, Opti Eraser the vehicle and sheet water to check beading properties...also, looking for signs of weakness or etching.



I'm sure there are a million scenarios that we can speculate to, but we'll deal with the one-off situations as they arise. To date, we have not had a case of Opti Coat Pro failing...even after years of exposure. I personally had it on my daily driver for over 3 years with NO sign of failing before I had to repaint after a collision. Our Australian distributor developed the warranty program when he introduced Opti Coat to his market a few years ago and he ONLY sells it with a warranty. Those who choose to participate will see the benefit of offering it when you have the customer who has already been burned by a previous "too good to be true" product. It will relieve his doubts and probably result is many more applications for you. Ron Harris of Concours Auto Salon in San Antonio fielded this question at SEMA regarding customer concerns with Opti Coat: "What kind of questions can we expect customers to come back with after applying Opti Coat?" Ron repied, "When customer's return to our shop after we've applied Opti Coat Pro to their car, they only have two questions: 1.Why didn't you tell me about this sooner, and 2. When can you Opti Coat my other car." That truly sums up what you can expect to hear. You will not have a slew of claims that demand your attentions all day. The product has be proven for years now if you look around the forums.



If you have any more questions or are interested in becoming an authorized installer, please email me at chris@optimumforums.org
 
Chris@Optimum said:
The warranty expiration is currently 5 years. It can be extended to lifetime under conditions listed in the terms (basically a new car treated within 12 months of initial registration). All warrantied coatings are subject to the maintenance guide and annual inspections. You can charge and include what ever you like for these inspections, but as a minimum you should decontamination wash, Opti Eraser the vehicle and sheet water to check beading properties...also, looking for signs of weakness or etching.
Click to expand...



So if I'm understanding this correctly, then, pre-owned vehicles ARE able to be registered and covered by a 5-year warranty for the coating?
 
Thanks for the quick reply Chris. Since I had not read the brochure since it had been released I was not up to speed on a few tweaks made since November.
 
C. Charles Hahn said:
So if I'm understanding this correctly, then, pre-owned vehicles ARE able to be registered and covered by a 5-year warranty for the coating?
Click to expand...



Vehicles 5 years old or newer can be warrantied (no commercial vehicles, no single stage or custom paints). I updated the original post, too.
 
Chris@Optimum said:
Vehicles 5 years old or newer can be warrantied (no commercial vehicles, no single stage or custom paints). I updated the original post, too.
Click to expand...



Awesome, thanks for confirming that Chris.
 
The ONLY time we see the coating fail is when the surface is not prepped properly and the coating is applied to contamination (i.e. waxes, silicones, polishing oils). If the application fails within the first few months (probably 3-6 to put a number on it) then we know it was user error. In this case, we would provide the product and you would provide the labor necessary for re-application. This is assuming you or another authorized agent has inspected the vehicle and determined that the coating is in fact no longer there.
Click to expand...



So Optimum will just assume it's user error without actually looking into it? What's to say it wasn't an issue with the product itself?
 
I think Chris and the guys at Optimum need to get on the same page. I have the warranty kit in stock (actually in my hand right now) There is no mention of the warranty applying to anything other than a car 12mos or newer. The 5 year old car thing was discussed but not implemented into the warranty pack (as per DR G) This is something they do in Australia And something they MAY move towards here in the future. If something has changed since my order of pro warranty has shipped then I need the paperwork of the new terms (used cars up to 5 years old) shipped to me.







I just checked the warranty section of the Opti website and no language has been added about this 5yr on a car up to 5ys old. Chris where are you getting this info and where can I get it in writing?
 
RaskyR1 said:
So Optimum will just assume it's user error without actually looking into it? What's to say it wasn't an issue with the product itself?
Click to expand...



From years of testing its very safe to say that if the coating fails in 3-6 months, then you have applied it to something other than clean paint. And as the contaminant releases it takes the coating with it.



But Chad, you know David will bend over backwards to help anyone who asks so its very unlikely that there'd be no inquiry. That's just not how Optimum operates. He may not hand out trinkets with every sale, but he backs the product line with unparalleled integrity.
 
rustytruck said:
I think Chris and the guys at Optimum need to get on the same page. I have the warranty kit in stock (actually in my hand right now) There is no mention of the warranty applying to anything other than a car 12mos or newer. The 5 year old car thing was discussed but not implemented into the warranty pack (as per DR G) This is something they do in Australia And something they MAY move towards here in the future. If something has changed since my order of pro warranty has shipped then I need the paperwork of the new terms (used cars up to 5 years old) shipped to me.







I just checked the warranty section of the Opti website and no language has been added about this 5yr on a car up to 5ys old. Chris where are you getting this info and where can I get it in writing?
Click to expand...



I brought to Dr G's attention that the warranty statement (what is covered) and the used car coverage were not on the package inset before we even started selling the warranty kits. I don't know if it was a misprint, an over site, or if he had to leave it open ended in case we needed to change terms...but, the information I posted is accurate and easily verified with a phone call or email.



rustytruck, I don't post here often and neither does Dr G so you should make your request for more information formally.



You'll also see on the documentation (insert & website) that the wording is "extended" lifetime warranty. The coverage is 5 years and extended to lifetime under listed conditions. I'm certain the documentation and website will be updated, and I'm sorry for the confusion...but, I am one of "the guys at Optimum" so you can trust that I will give you good information. ;)
 
Chris thanks for the info. My concern is that there is no mention of a 5yr warranty anywhere. I assumed (as would my customers) that the install would need to be done before the car is 12 months old. No one likes to assume anything. If your product carriers a 5yr warranty on cars 5 yrs or newer that needs to be in writing so that the consumer knows it. It also needs to be there for the installer. Customers don't want to hear "trust me it's covered" the first thing they want is to see it in writing.



So a customer would be able to register a used car on the warranty site after install? How do we determine the 5yr old thing? Model year? (a 2014 car can be bought in the summer of 2013 and are still are hanging around dealer lot in Jan or Feb in 2015)
 
Production date on the tag inside the door would be the easiest, most liability free way to decide the model year in regards to getting the 5 year part right. Thats what I plan on doing.
 
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