Whoa. I never said upselling is not the right thing to do. I said in the classic sense of the word, I do not upsell and then I specifically defined what I do.
It goes without saying that our names are on each car we touch. We ARE our businesses.
If you believe forcing paint correction on otherwise good paint is the only acceptable means to sell and apply opti-x, we will disagree. It would be as easy for the next guy to say that you, Brian, provide a low-quality service if you don't insist on full correction before opti-x, as opposed to your level 1 plus opti-x. Btw, the next guy will say anything short of level 3(or whatever) before opti-x is low-quality. You are entitled to view that anything short of level 1, regardless of the paint's condition, is hack work. That's a slippery slope I don't want to be on, as noted.
Is it a price point that drives the motivation to insist on correction prior to opti-x, or what is really there and requires attention? If it's the paint's condition, how can you suggest that every single car requires a level 1 prior to opti-x? Come on Brian... I love making money and I charge $400+ for the most basic correction, plus opti-x($750+). But I have seen a few cars that did not need correction prior to application and I could not in good conscious insist on them needing something I could not personally justify. I have done no correction, level 1 and level 2 correction prior to opti-x. It's based off what the paint needs and the client wants(up to something harmful or something I won't put my name on). Bottom line, I operate on a premise of educate my client, find out what they want/need, offer a solution and the choice is up to them.
