imported_Reflections
New member
I've been a loyal Sonus & Ultima fan unil this happened. After an exterior detail on a client's 09 Challenger, I applied Ultima Paint Guard Plus to the entire vehicle, including the hood decal. According to my contact at Autopia, this product is perfectly safe for all decals. Unfortunately, it seems to have left these deposits in the decal that I have not been able to remove with the following:
-More Paint Guard Plus
-Isopropyl
-Citrus degreaser
-Machine polishing
-High pressure steam
-Claybar
The replacement cost from the dealer on the decal is $595 for the hood, and $97 for where it continues on to the front bumper. Labour cost around $50, plus tax, for a total of $779.10.
I detailed this car when it was virtually brand new, and told my client that Ultima Paint Protection Plus was guaranteed the best sealant available by a company I trust. In telling my client this, I put my own reputation on this product. He called within a day or two, saying there were strange spots on his decals.
After trying everything I could to remove them, I contacted Autopia directly, who told me they have not had experience with this problem, and would discuss it with their chemist. I suggested it appeared that the sealant was build up in the recesses in the film, and had bonded some how. The person I talked to said they would talk to their chemist, and get back to me.
A week later, I received an emailing saying they had talked to their chemist, and he suggested that the sealant might have built up in the small recesses in the film.
I responded saying this is what I had suggested initially, and that I needed a way to remove the product from the film, and that since Autopia claims the product is safe to use on decalling, that they were partially responsible. I never received a response or follow up.
Does anyone have any suggestions, first, and preferably, how to remove this product from this decal.
Barring that, does anyone have any suggestions how to deal with the manufacturer (Ultima / Autopia) to get a better response.
Thanks for your suggestions.
-More Paint Guard Plus
-Isopropyl
-Citrus degreaser
-Machine polishing
-High pressure steam
-Claybar
The replacement cost from the dealer on the decal is $595 for the hood, and $97 for where it continues on to the front bumper. Labour cost around $50, plus tax, for a total of $779.10.
I detailed this car when it was virtually brand new, and told my client that Ultima Paint Protection Plus was guaranteed the best sealant available by a company I trust. In telling my client this, I put my own reputation on this product. He called within a day or two, saying there were strange spots on his decals.
After trying everything I could to remove them, I contacted Autopia directly, who told me they have not had experience with this problem, and would discuss it with their chemist. I suggested it appeared that the sealant was build up in the recesses in the film, and had bonded some how. The person I talked to said they would talk to their chemist, and get back to me.
A week later, I received an emailing saying they had talked to their chemist, and he suggested that the sealant might have built up in the small recesses in the film.
I responded saying this is what I had suggested initially, and that I needed a way to remove the product from the film, and that since Autopia claims the product is safe to use on decalling, that they were partially responsible. I never received a response or follow up.
Does anyone have any suggestions, first, and preferably, how to remove this product from this decal.
Barring that, does anyone have any suggestions how to deal with the manufacturer (Ultima / Autopia) to get a better response.
Thanks for your suggestions.
