Nth Degree
New member
I will agree with everyone here that good customer service should be the norm rather than the exception and that having to ask for someone specific to trust that things will be handled properly is unacceptable.
It should be noted, however, that anyone can have a bad day and you never know what the circumstances are at the other end; it could be a new/inexperienced employee who has no authority to make decisions or they could be dealing with computer issues that they don't want to let on about or they are frustrated with the internal problem that has led to them dealing with numerous calls on the same issue. The customer they dealt with just before you could have been a nightmare customer. Easy to say "forget it and move on"; much easier said than done. If the issue leads to your venting about it you likely wouldn't be capable either. Sometimes even your own mood can affect how you perceive things. Customer service looks easy to those who haven't done it, just like someone who knows little about detailing can watch you for a little while and think "I can hold a machine to a car". You are only seeing the tip of the iceberg. Simply let management know the issue and give them an opportunity to correct it. If it is a one time deal it will be fixed. If it is habitual then it is time to go elsewhere.
Ultimately, customer service positions often don't pay enough to draw top level people and those who are good at it quickly move up/on. Only expect it to get worse as young people's communication skills are being learned by Facebook and texting.
It should be noted, however, that anyone can have a bad day and you never know what the circumstances are at the other end; it could be a new/inexperienced employee who has no authority to make decisions or they could be dealing with computer issues that they don't want to let on about or they are frustrated with the internal problem that has led to them dealing with numerous calls on the same issue. The customer they dealt with just before you could have been a nightmare customer. Easy to say "forget it and move on"; much easier said than done. If the issue leads to your venting about it you likely wouldn't be capable either. Sometimes even your own mood can affect how you perceive things. Customer service looks easy to those who haven't done it, just like someone who knows little about detailing can watch you for a little while and think "I can hold a machine to a car". You are only seeing the tip of the iceberg. Simply let management know the issue and give them an opportunity to correct it. If it is a one time deal it will be fixed. If it is habitual then it is time to go elsewhere.
Ultimately, customer service positions often don't pay enough to draw top level people and those who are good at it quickly move up/on. Only expect it to get worse as young people's communication skills are being learned by Facebook and texting.
