The extremely ANNOYING customer

Maybe have one of your friends act like a "master" detailer, have friend act really surprised that the paint is sooo bad, and that if you do it again the paint will fall off or something.

I had a customer once that paid for a wash. That was wash exterior, wheels, wheel wells, windows inside and out and dress tires. She FREAKED out that her door jams were dirty! So we showed her that list that explained what she paid for. She left mad and called, and called, and called trying to get her money back. Some people just like to complain.
 
I would have screamed bloody murder also. If I do a wash for free the jambs get done much less if you pay me for it.



As to the OP, just tell the person no. Under NO circumstances will you work on his car again. Call caller ID? Block his # on every phone.
 
Option 6: Give him a brillo pad and tell him to go to town.



From the customers standpoint...and I've done this a few times as well.



He is not a detailer, and if he used a brillo pad on his paint, well then...nothing more needs to be said. You can tell him a million times that what he wants done is going to cause more damage but hes not going to believe it until he sees it. The hood needs a respray anyways. I say you tell him, maybe even show him pictures of similar situations and allow him to decide if he wants to pay you to remove that paint. Then he can pay to have it re-sprayed, and maybe he will understand that your not out to screw him and actually looking out for his best intrest. Idk. Good luck man.
 
I would tell him that the paint is in bad condition because he didn't take care of it properly. If I found oxidation and deep marring everywhere, I'd say,



"Look, your car was is really bad condition. You washed it with a brillo pad. Brillo pads are made to dig grime off of dishes. You cut your paint up with that thing so bad, that if I were to try to level everything, the paint would probably be missing in parts. You don't neep polishing and buffing. You need new paint. If I somehow were able to bring this back to a high shine, it would be a one time thing. There wouldn't be much paint left to take care of. Have somone else do it. I'm not going to be responsible for anything else that happens to this."



If he argues, then tell him how you REALLY feel. This guy is one of those people that just doesn't get it. I've had people like this before. I had one guy that insisted I use some dealership-provided wax, rather than the good stuff that I use. Even after explaining the quality of my products. Fine by me. I'm not wasting my stuff if you're convinced what you have will do better.
 
944obscene said:
I would tell him that the paint is in bad condition because he didn't take care of it properly. If I found oxidation and deep marring everywhere, I'd say,



"Look, your car was is really bad condition. You washed it with a brillo pad. Brillo pads are made to dig grime off of dishes. You cut your paint up with that thing so bad, that if I were to try to level everything, the paint would probably be missing in parts. You don't neep polishing and buffing. You need new paint. If I somehow were able to bring this back to a high shine, it would be a one time thing. There wouldn't be much paint left to take care of. Have somone else do it. I'm not going to be responsible for anything else that happens to this."



If he argues, then tell him how you REALLY feel. This guy is one of those people that just doesn't get it. I've had people like this before. I had one guy that insisted I use some dealership-provided wax, rather than the good stuff that I use. Even after explaining the quality of my products. Fine by me. I'm not wasting my stuff if you're convinced what you have will do better.
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:clap: /thread.
 
UPDATE: So I went to the customer yesterday and when I was dressing the part of his trunk that I left out before he was blabbing about polishing his car and painting and this and that. Then he asked me, "What do you think? Can we polish this out?" and I told him, "No not this part and not any other parts." Then I sold him some of my old Auto Magic BC-1 and BC-2 and told him to go to town. I know, well I hope at least, he can't mess up his car any more with these polishes and by hand so I think this will suffice as "cutting his loose". I hope...
 
Option #2. Make some money but be truthful that you'll end up ruining the paint if you keep polishing it.



Edit: Too late. :nervous2:
 
There are some people that are only happy when they're unhappy if you get what I mean. Some customers just like to complain and they'll find any and all excuses to jump you over anything.



The saying goes a happy customer will tell anyone who asks... an unhappy customer will tell anyone who will listen.
 
brownkc said:
Cut him loose. No matter what he will never be happy. Explain to him that as a professional detailer you cannot and will not polish his car given the thickness of the paint. Given this fact and his desire for a perfect paint finish, you feel he will never be satisfied with your work and he should try other local detailers. You appreciate his business but realize you both won't come to terms about what is best for the finish on his car.
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This is perfect. Don't compromise your integrity by performing work that you know is wrong to do. Apologize to him as well for not being able to satisfy him as you send him on his way.
 
I think you should cut him loose, and since you made money off it by selling those products, all the better. It might be too late for more advice at this point, but if you ever see him again, you can do it passive-aggressively. Make him think that going somewhere else is his idea. Or tell him to go see someone at a body shop because they specialize in it.
 
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