The death of a UDM

Hi,

Please check your PM. I need you to send me your information to my direct email. If you get me the email in the next 45 min. I will get your new UDM out to you with today's afternoon orders.



BTW, our phone system has been intermittent since Thursday and is now down until Verizon brings me a new FIOS router later today so email is best for today.



Lynn



MDRX8 said:
Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal.
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Lynn Phillips said:
Hi,

Please check your PM. I need you to send me your information to my direct email. If you get me the email in the next 45 min. I will get your new UDM out to you with today's afternoon orders.



BTW, our phone system has been intermittent since Thursday and is now down until Verizon brings me a new FIOS router later today so email is best for today.



Lynn
Click to expand...



:wavey Hi Lynn! I didn't know you were part of the UDM team.
 
MDRX8 said:
Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal.
Click to expand...





Michael,



Sorry you had trouble getting through to me on Friday. I was in meetings most of the day.



As I know you have had many phone and email conversations w/ Lynn in the past (re: Polycharger), you know that Lynn gets back to people in a very timely fashion. I'm not sure why you did not contact Lynn first, but that would have been a known way to get through.



Lynn just emailed me that she is processing your replacement now.



db
 
Hi Mike,

Your replacement UDM and a UPS call tag will go out today. Your order number is UDM-497.



Lynn Phillips

The Perfect Shine Team
 
Well its time to eat crow. And to say how UDM responded. Last Friday I called and called, emailed, and PM'd UDM. THERE WERE LIGITIMATE ANSWERS WHY THEY DID NOT RESPOND. Today I got a email from Lynn saying a call tag would be sent. I replied that the UDM was already on its way to CA....... She replied and said a new one was on its way!! There was missed comunication Friday for reasons beyond their control. But today things are all right. With me saying how I disliked the switch, UDM could have made things difficult for me. But they did not. In fact they went out of their way. I still love the UDM and look forward to getting it back. NOW THATS CUSTOMER SERVICE !!!!!!!!!.....THANKS SO MUCH!!!!! I have learned a lesson. ZOOM-ZOOM
 
Thanks Mike,

By the way, the new polisher is due to be delivered on Friday so you will have it for the weekend! Looks like I may get the weekend off but you will be working again. :bounce



Lynn





MDRX8 said:
Well its time to eat crow. And to say how UDM responded. Last Friday I called and called, emailed, and PM'd UDM. THERE WERE LIGITIMATE ANSWERS WHY THEY DID NOT RESPOND. Today I got a email from Lynn saying a call tag would be sent. I replied that the UDM was already on its way to CA....... She replied and said a new one was on its way!! There was missed comunication Friday for reasons beyond their control. But today things are all right. With me saying how I disliked the switch, UDM could have made things difficult for me. But they did not. In fact they went out of their way. I still love the UDM and look forward to getting it back. NOW THATS CUSTOMER SERVICE !!!!!!!!!.....THANKS SO MUCH!!!!! I have learned a lesson. ZOOM-ZOOM
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Somehow I just knew this would end this way...





glad it did cause I am going to be purchasing a UDM for myself sometime in the near future
 
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