The death of a UDM

D

DM101

New member
Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal.
 
Yeah, I'd say 4 hours is too short a time to stress about. It's also Friday. Wait till Monday and I'm sure you will get a hold of someone.
 
I am pretty sure that the UDM is 100% guaranteed. I doubt you will have any problems getting a replacement. I have had nothing but great experiences and perfect customer service with any product that I purchased from the Perfect Shine and Autopia Car Care.



I would give it at least 24 hours before pushing your "panic button".
 
One of my bottles of products were smooshed that I ordered from Autopia. They replied to me the next day to inform me that they had shipped out an immediate replacement.



Top notch service for me so far. Give them a bit of time to process your info.
 
4 hours is way too soon to start bashing a company over poor customer service. I once had trouble getting a reply using their email address, but there was some kind of system issue at the time because another member had experienced the same thing. In any case, Lynn contacted me promptly and took care of the issue right away. I wouldn't fret over it. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours or even a couple of days. Unless you deliberately damaged the UDM on your own, I'm sure they'll take care of you. They're good people, they're not going to run away with your money.
 
BlackElantraGT said:
4 hours is way too soon to start bashing a company over poor customer service. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours
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:sign :cooleek:
 
Yes ya'll are probably right. But if your going to sell products like they do they at least should have someone to answer the phone or respond to emails.... They probably have bitten off more than they can chew. 4 hours yes ya'll are right.



BlackElantraGT said:
4 hours is way too soon to start bashing a company over poor customer service. I once had trouble getting a reply using their email address, but there was some kind of system issue at the time because another member had experienced the same thing. In any case, Lynn contacted me promptly and took care of the issue right away. I wouldn't fret over it. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours or even a couple of days. Unless you deliberately damaged the UDM on your own, I'm sure they'll take care of you. They're good people, they're not going to run away with your money.
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how much money he spends is irrelevant...i think his point is that he is frustrated due to a lack of resposnse...4 hours may not be that long for some...but i will say i find it to be a long time for a NEW product...a great company that brings out a brand new product should be putting customer support as its #1 priority
 
i wouldn't worry i'm very confident you will be taken care of.



i would expect some bugs that need to be worked out on a brand new tool/electronic device/anything thats new to the retail market.
 
Yeah, I think you just jumped the gun. 4 hours is not long at all. Persoanlly, I feel I am one of the quickest to reply to e-mails. I do my best. Because I am a one man operation here if I have to go to a meeting or run off to take care of something or make some local deliveries it takes me longer. But there are times where even I take a more than a few hours to respond to people.
 
Danase said:
Persoanlly, I feel I am one of the quickest to reply to e-mails.
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When it comes to one-man-operations you and a.k.a. Patrick are from my experience quickest. Both of you still end up faster than even some of more-than-one-man companies.
 
MDRX8 said:
Yes and I PM David called better car care. But it does not matter now. Its on its way back to California and my pocket is $20.00 lighter.
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You dont have much common sense do you. I had issues with my UDM and within 24 hours I had an email from DavidB on who to contact to resolve. He stated all shipping would be taken care of by him. You give it four hours and then pack it up like a crabby kid and send it back then complain about paying shipping? I swear you are just looking for another reason to be negative about the UDM. Do you work for Porter Cable or something?
 
Wait wait wait... did someone really pay 2000 for a thing of wax?



I have some ocean view swampland in the everglades for sale.
 
You should have waited for a return email from DavidB, but 4 hrs is to quick, should have waited 24 to 48 hrs. Sorry to hear that your UDM is broke, but if it was a PC you would had to wait a very very very long time for them to email or call you or a letter from them.
 
4 hours.. come on. Even David and Co. need to have a life! Seriously, business is just one part of an individuals life.



One of the problems of internet and email these days is people very unrealistic expectation of "INSTANT" responses and dealing with an issue.



If you didn't hear back in 24 to 48 hours, then I'd be curious as to why but give them a chance to respond.



Peoples sense of entitlement to immediate service is crazy.



Paco
 
When businesses become very successful, they sometimes fire customers that use up an inordinate amount of resources and will never be satisfied. Some of the discussions on this site regarding the UDM illustrate beautifully why this happens.
 
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