Spot Buffs Kit - WARNING!!

I have adapters like that for both my rotary and PC (not from LC) and use them reguarly for a year now.



Have never had the whole thing fly off. I'm not looking to start trouble and like the others am sorry that this happened to you.



I usually have the opposite happen, in that they are so tight I have a hard time getting them off when I want to change backing plates
 
I agree after that happened to me I just started cranking the thing down to the point to where I have to bring two wrenches with me so that I can get the blasted backing plate off. Haven't had it come lose since though.
 
vwlover said:
What a disgrace. I will make it my mission to convince people NOT to buy LC.
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Yeah. I'm posting this story all over the internet. I'm also relaying it verbally to people I know. I'm really irrate over this whole situation. The investigation was entirely too superficial for a $540 claim. If the police investigated murders like this none of them would get solved. If they could prove to me I was the party at fault I would admit it, but right now there's too many open questions all of them pointing to LC as the party at fault.
 
Hmmmm... this is probably a little more sticky that it seems.



AutoGeek being the seller should have some responsibility. In context they are an agent of Lake Country by offering the Lake Country product. At the very least they should replace the defective unit. If your air compressor broke, would you not go to where you bought it and complain?

Has AutoGeek offered to replace the defective unit?



At the same time Lake Country has a responsiblity to provide a product that will work as advertised. If there is risk, they should add a disclaimer to the product sheet. There is always some risk with power tools, and not having some sort of warning on the label is suprising.

Did Lake Countryt ask for the defective peice back so they could test it?



You as the user have a responsiblity to install the product correctly and to ensure that it is working correctly. I wasn't there, but it would seem that there would be some warning that things were not going right. One poster said that his PC was shaking when his started to loosen, did yours?

Did you tighten it correctly? Was a wrench used? I understand that physics should dictate that it tightens, and not loosens, but... A PC does a lot of shaking, and who knows... loose fit, shakey tool, not feeling it come loose and bam it's on the paint. :(



It sounds like you can reproduce the problem, but Lake Country can't. Can you videotape the process and send it to them? Then if they see that it can be done, they should ( I would hope) ask to have you send it to them for testing. t's just a threaded rod, so whats to say that the die that threaded the stock was not out of tolerance. Dies wear out. Maybe the threads are out of tolerance and are more prone to loosening.



Sounds like everyone could have done better in this situation. Hopefully they can work it out for you. I would bet that you can find a good PDR guy to get rid of the dent and feather in new paint for a lot less than $500.
 
We had another incident like this a while ago....Edge 2000 system..the adapter would loosen up...Aaron corrected it and realized it was a product design flaw...again he corrected after the first correction...now they come chemically welded and pinned..and shorter...now he is offering a free trade in for the newer model...



So goes to show...there are design flaws...machineing flaws...



Aaron is a stand up guy...he took all problems in hand and worked to correct it to eliminate any danger of use....



Also he had instructions that told of proper installation...



The part that puzzles me is that LC never asked for the part to see if it was defective in any way...and it happens...



And as far as Autogeek...they get a product assuming it had passed all quality control standards for a good product....it would be like getting a bottle of polish and finding water in it instead of polish..you call Autogeek...he gives you a new one...but he finds a case was bad..he calls the manufacturer and tells them to make aware a bad batch is out....



there have been others here with the same spot buffing kit with problems...so seems like the design may need to go back to the drawing board....
 
Danase said:
Actually most manufacturers would rather you go directly to them for warranty claims than to where you bought it from. But with this instance maybe AG should at least of giving you a refund or something.
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Yeah but in this case, most people wouldn't know who the manufacturer is. If it wasn't for Autogeek passing the buck so to speak to Lake Country, then he would have no idea who made it.



Autogeek has their name all over that kit and it's description on their website. NOWHERE is Lake Country even mentioned.



Autogeek is the one to blame, not Lake Country if someone deserves blame. They sold a supposedly faulty part.



If Danase rebadged a product, used your marketing to advertise it and your label on the product, and I have no idea it's from XYZ company, why would *I* go to XYZ company?



Your logic is true when you buy a Campbell Hausfeld compressor (as it states all over it) at WalMart and the instructions directly say to contact them and NOT the place where you bought it.



This is totally not the case here. This has Autogeek stamped all over it. They are rebadging another company's product as their own based on a contract with them I guess.



If there is a problem with this part, it is Autogeek's issue, not Lake Country. Autogeek is passing the buck by passing on the e-mail!



They have a duty of care to sell good merchandise especially if they are selling another company's product as their own.
 
Spilchy said:
Yeah but in this case, most people wouldn't know who the manufacturer is. If it wasn't for Autogeek passing the buck so to speak to Lake Country, then he would have no idea who made it.



Autogeek has their name all over that kit and it's description on their website. NOWHERE is Lake Country even mentioned.



Autogeek is the one to blame, not Lake Country if someone deserves blame. They sold a supposedly faulty part.



If Danase rebadged a product, used your marketing to advertise it and your label on the product, and I have no idea it's from XYZ company, why would *I* go to XYZ company?



Your logic is true when you buy a Campbell Hausfeld compressor (as it states all over it) at WalMart and the instructions directly say to contact them and NOT the place where you bought it.



This is totally not the case here. This has Autogeek stamped all over it. They are rebadging another company's product as their own based on a contract with them I guess.



If there is a problem with this part, it is Autogeek's issue, not Lake Country. Autogeek is passing the buck by passing on the e-mail!



They have a duty of care to sell good merchandise especially if they are selling another company's product as their own.
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That sums it up! :clap:
 
couple thoughts-1) by the looks of that adapter I think a steel lock washer would be a good starting point. 2) depending on the state laws AG *might* have some liability for the damage 3) same thing applies to LC 4)$540 is a small insurance claim for a manufacturer 5) LC has probably lost $500 in orders from these posts
 
I love how some people say he "should have been responsible to attach it correctly".



Well, without instruction, what is "correct"? In his mind, he was correct. In their eyes, it was not. Is this his fault? Absolutely not, because their vision of the correct way was no provided.



That is like having a swing set, with no instructions, installing it to the best of your knowledge, and having your kid fall off and break his arm. Is this your fault? I don't see it so. Sure, maybe he could have called them, emailed them, researched the topic, but can they expect EVERYONE to do that? Absolutely not.



Poor CS on their part. Especially since they are multiple claims of this mishap.
 
Blame Autogeek. They sold him the part under their name and marketing and failed to include instructions.



Can't people see this?



Think of your computer. If you bought an IBM and the memory chip goes, who do you contact? IBM? Yes. You don't call the supplier of the part that IBM purchases from.



Think of your buffer. If you bought Autogeek's spot pad kit that they sell under their name (NEVER mentioning LC anywhere) and THEIR adapter allegedly malfunctions, who do you contact? Autogeek!



If Autogeek never mentions LC, you would assume Autogeek made the adapter. They are passing the blame and have conveniently side stepped their responsibility, tip toing out of the argument.



Unless there is a recall because of a defect, there is no recourse. Or if he can prove there was a defect. Zillions of people cause damage with power tools on a daily basis.
 
That is like having a swing set, with no instructions, installing it to the best of your knowledge, and having your kid fall off and break his arm. Is this your fault? I don't see it so. Sure, maybe he could have called them, emailed them, researched the topic, but can they expect EVERYONE to do that? Absolutely not.
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I would blame myself!!!!!



Why do so many people think they are not responsible for anything they do in life? its the suppliers fault, or the manufacturers fault or the designers fault - surely sometimes we have to accept that we have got something wrong - or is it just too easy to engage a lawyer and try and get some compensation.........



Its happening over here in UK and it works against you in the end. My daughter was thrown off a horse and broke her arm. We made no attempt to claim, it wasa risk of her taking part in a sport she loves. But many do claim for much less serious injuries, and what has happened? A lot of riding schools have closed because they cannot afford the insurance ..........



Sorry that you had the problem and damaged your car, but these things happen. My LC pads didnt have instructions so if I burn through the paint because I leave the PC in one spot for an hour, do I blame LC for not telling me about the risk?



These forums are extremely valuable for bringing these risks to everyones attention, but I dont think it is particularly constructive to try and damage a manufacturers reputation - that will do nothing but hurt us all in the end when they put their prices up or stop trading...





[/rant!]
 
Dave Pickett said:
I would blame myself!!!!!



Why do so many people think they are not responsible for anything they do in life? its the suppliers fault, or the manufacturers fault or the designers fault - surely sometimes we have to accept that we have got something wrong - or is it just too easy to engage a lawyer and try and get some compensation.........



Its happening over here in UK and it works against you in the end. My daughter was thrown off a horse and broke her arm. We made no attempt to claim, it wasa risk of her taking part in a sport she loves. But many do claim for much less serious injuries, and what has happened? A lot of riding schools have closed because they cannot afford the insurance ..........



Sorry that you had the problem and damaged your car, but these things happen. My LC pads didnt have instructions so if I burn through the paint because I leave the PC in one spot for an hour, do I blame LC for not telling me about the risk?



These forums are extremely valuable for bringing these risks to everyones attention, but I dont think it is particularly constructive to try and damage a manufacturers reputation - that will do nothing but hurt us all in the end when they put their prices up or stop trading...





[/rant!]
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Werd. :xyxthumbs



Peace.
 
Spilchy said:
Yeah but in this case, most people wouldn't know who the manufacturer is. If it wasn't for Autogeek passing the buck so to speak to Lake Country, then he would have no idea who made it.

.

Autogeek has their name all over that kit and it's description on their website. NOWHERE is Lake Country even mentioned.

.

Autogeek is the one to blame, not Lake Country if someone deserves blame. They sold a supposedly faulty part.

.

If Danase rebadged a product, used your marketing to advertise it and your label on the product, and I have no idea it's from XYZ company, why would *I* go to XYZ company?

.

Your logic is true when you buy a Campbell Hausfeld compressor (as it states all over it) at WalMart and the instructions directly say to contact them and NOT the place where you bought it.

.

This is totally not the case here. This has Autogeek stamped all over it. They are rebadging another company's product as their own based on a contract with them I guess.

.

If there is a problem with this part, it is Autogeek's issue, not Lake Country. Autogeek is passing the buck by passing on the e-mail!

.

They have a duty of care to sell good merchandise especially if they are selling another company's product as their own.
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.

I totally agree! I did not realize it had AG's name on it. I agree, if you are going to rebadge items and act like they are yours then you should take blame. we all know Griot's rebadges almost everything but they also take blame for everything. If your vacuum with the big Griot's decal on it goes bad they don't tell you to go to Metro Vacuums.
 
I'm a little late to the party here, but I have to make a couple of comments. Perhaps the copy has been changed at the Autogeek website, but it does note that the part is made by Lake Country, contrary to what Spilchy noted. Also, the copy states that on a PC it should be run at 3 or 4. I suspect this may have been changed due to the unpleasantness, but I thought I would bring it up.



Now the physics part. We all know that it doesn't take a whole lot of force to tighten a PC backing plate, which is 5 or 6" in diameter. However, the torque generated at the threads by turning a 5 or 6" backing plate by hand is significantly higher than what is generated with the same force at the edge of a 2-3/4" plate. What that means is you have to turn it about twice as hard to get the same "tightness". This is the same principle that makes ie easier to get your lug nuts off with a longer wrench. The tightness of the nuts is the same, you just have more mechanical advantage with a longer wrench, so it seems easier to turn. Also, since the threads are a lot smaller that go into the Spot Buff backing plate, there is less thread friction to maintain the "tightness" so it's going to be more likely to vibrate loose, presuming you are using the same power with the PC (similar speed/downforce). Lastly, is there some possibility that you have a wiring fault which is causing your PC to run backwards and spin the thing off? I realize that is unlikely since you would probably be spinning backing plates off all day.



At the end of the day, I think Autogeek should have refunded your money for the kit (if you wanted to return it), but I think I would have taken the same position as LC on the car damage.
 
Setec Astronomy said:
I'm a little late to the party here, but I have to make a couple of comments. Perhaps the copy has been changed at the Autogeek website, but it does note that the part is made by Lake Country, contrary to what Spilchy noted. Also, the copy states that on a PC it should be run at 3 or 4. I suspect this may have been changed due to the unpleasantness, but I thought I would bring it up.
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Where does it say it is made by LCM?
 
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