David,
I don't know if you remember but I had tried contacting the store back in March but your email system was rejecting some customers emails. My wife told me that someone had left a message on her answering machine, but I never got the chance to call back plus I didn't think the problem I had at the time was anything serious (the issue with the tags).
I did have another issue with just 1 of the Ultimate Drying towel (the soft mf waffle weave with red satin). In my order I had 2 of these towels and I really love how soft they are, but 1 of the towels after its 2nd wash seemed to have singed? I had washed it on the hot setting with the rest of my towels (which also included the other Ultimate Drying towel I had) and basically it's as if one of the strand had burned and hardened into a thin, but rough and hard plastic? If you're having difficulty understanding what I'm trying to explain, it basically had the same effect like when you take a flame to a piece of plastic and it melts, except in this scenario it's not a huge area that's become hard, it's just a single strand about 1 1/2" long. I'm afraid to use this towel now because I'm pretty sure with how rough it feels, I would just instill more marring. I wouldn't care if I had gotten a lot of use out of the towel, but this occurred after I used it only once. The 1st wash was when it was brand new out of the package, and the 2nd wash was after I had used the towels on my car for the first time.
Anyway, I know my order was placed back in late Feb or early March, and while browsing on the store's return policy I didn't see any mention of a time frame. Is the return period 30 days or would I still be able to eligible to make an exchange for the same towel?
