O.K, If I should post this in another section, just move it. I really want the other pros opinion of the situation, and if anything, it can be a learning tool for consumers or enthusiast thinking of using a high volume shop over a professional who takes pride in their work. I'm not going to name any names here, but I think my client deserves some justice to be done. I'm not going to flame the company that is involved in this, just state the facts and see what everyone thinks should happen here.
One of my clients, whom I did a full correction for in August(I returned her car to her August 14 with perfect paint) works in an high rise office building in The Woodlands and a Detailing company has a detailing kiosk in the parking garage along with 4 other kiosk around the city(They also offer mobile detailing) and claim to be the best(That's what it say's on their site). Long story short, the client took the car to them and instructed the manager to just vacuum it out and wash the wheels, then said she would take care of the rest(I gave her instructions about proper wash methods and car care when I delivered the car back to her in August. I told her to use two buckets, she uses three, blows the car off, pats it dry, and then when she knows she has every spec of dirt and debris off the car, she's been using AW after the washes. She works 5 miles from work and her car is garage kept and has only seen rain recently when she was stuck in it, so it hasn't been washed that many times since August. This is a very upstanding lady so I take her word for it.) So she drops the car off to them, and even gets a copy of the ticket stating just a vacuum and wheels. Well, you guessed it, they washed the car and marred it all up in my honest opinion. They missed just about every spot on the car and looks like they washed it with dirt. I actually spoke with the manager and he said they use two buckets, but they had 12 cars there and I know they couldn't have changed water every time. They don't think they owe this customer, and think they did nothing wrong. They also told me there's no way you can marr or swirl a car with one wash. The owner of the company will be coming to my shop soon to try and resolve the issue, but they've already made it clear their going to do everything possible not to pay for me to fix it. I'll let the pictures speak for themselves, and you guys tell me what you think they should offer. With their methods, they put about a years worth of washing into the vehicle in one wash, if not more, so I think they owe her what I have to fix, but I want other opinions. Here are the pics. Keep in mind that this is a freshly washed car.
This one I noticed when I picked the car up. Just an example of missed spots that they didn't wash but you can see the towel/shammy marks over the dirt so I know it had to transfer.
More missed spots
Ok, heres what plagues the whole car and leads me to believe that the marring and superficial scratches could have happened with their wash. You can clearly see the dried on dirt from their towel trails going in all different directions. This shows that they were drying a contaminated car, no? Actually looks more like ShamWow marks or a chamois.
Ok, this is getting old, more missed spots that a towel would pick up, if you want to see the rest of the missed spots I'll place the album link at the bottom.
Ok, do you guys think these marks could be made from basically sanding all that dirt in with a chamois or towel?
They ran a mitt right over the tip and kept on going to the paint in my opinion
Here's a perfect example of the damage I think they are liable for?
This is a shot of the hood, I've cleaned up alot of other detailers buffer trails, but towel trails?
Here was what they were actually asked to detail.
ut: