Re do of a Lexus thanks to the dealer

M

Mike lambert

New member
Just spent quite a few hours correcting this car a few months ago. After one unauthorized wash the client called and said they damaged my work! The even tried to fix it on one side of the trunk but I guess they gave up! The client confronted the dealer and they agreed to pay for the do over. Corrected with Griot’s correction cream on the orange correction pad, refined with perfecting cream on the yellow perfecting pad and protected with poly wax.
Thanks for taking the time to look!
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Wow what a damage from one wash! Maybe they will have another go at it :o

Great work and nice pictures that you can see both perfection and swirls.
 
Those may have been relatively clean.. I have seen some of the dealer brushes used for car washes around here :wacko:
 
I give everyone one of the rearview mirror hangers that say please don`t wash or detail this vehicle. I`ve told them, had them write it on the work order...and they still wash it.
 
Lexus black is horribly soft; look at it wrong and it will swirl. We had a black GX Lexus and I couldn`t keep it swirl free even with the softest best wash practices.
 
Great work bringing it back! Hopefully the dealership won`t muck it up again. I`d imagine it can`t handle too many more full corrections from a paint thickness perspective?
I have had the same issue with my car and the dealership with washing. Request them 10 times not to wash it, they put it on the WO, and it still comes out washed and not properly dried lol. And I have a tag that says please do not wash.
 
RaydiantDetail said:
Great work bringing it back! Hopefully the dealership won`t muck it up again. I`d imagine it can`t handle too many more full corrections from a paint thickness perspective?
I have had the same issue with my car and the dealership with washing. Request them 10 times not to wash it, they put it on the WO, and it still comes out washed and not properly dried lol. And I have a tag that says please do not wash.
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The work order is useless, the porters don`t read that. Where is your tag? I put something on my dash and on the instrument cluster that says do not wash in english and spanish.
 
Nice job! It`s amazing how costly a little carelessness can be.

TheMeanGreen said:
All that damage was after ONE wash? My goodness.........................................................
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I was thinking the exact same thing.

grungy said:
Those may have been relatively clean.. I have seen some of the dealer brushes used for car washes around here :wacko:
Click to expand...

Are you sure it is a brush? When I lived in Europe the "detail" department of our local BMW dealer used what looked like a small push broom sitting in a wash bucket of nasty gray water. I didn`t know half of what I know now, and it still made me cringe.
 
Thanks guys! Yeah it’s brushed, I know the dealership supply guy. He said they won’t replace brushes until the are down to about an inch long!
 
If a truly experienced Autopian went into that Lexus dealership with a soft boar`s hair brush and buckets with grit guards, a Metro dryer, and some TRC Twister drying microfiber towels and showed the detailing department how to "properly" wash a vehicle with soft paint, would they listen? Heck, even a "lot person" who was hired to this job tried to show detailing the department manager that this is how to avoid this washing problem as seen above, I can bet the lot person would get fired. I will not ask what you charged for this "correction", but would venture to guess that its about "sizeable" amount of the price of purchase of the above mentioned wash equipment. "Penny wise and pound foolish" comes to mind, not to mention a loss of a customer`s trust and respect for the dealership. But I digress...
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One thing is for sure as has been noted in several posts in this forum over the (many) years I have been a member: many of you reading this post make a (good) living fixing dealer mistakes of this type.
 
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