Question about grainy paint (recently clayed)

A

awahl63

New member
Hey guys,



I performed a detail on a customers 7 series about two months ago. I wash + clayed + 3 compounding steps + sealant. Today I received this question and I am not really sure what is going on.



After the car has been washed, the paint feels and looks fine. After

a very light shower, the paint feels very sticky and grainy. My paint

never exhibited this sorta behavior before the detail. Prior to the

detail, the paint would never feel sticky after a shower or even a

snow storm.
Click to expand...



The car has seen the same conditions before but is acting up post detail. Any thoughts?



Thanks in advance
 
Has it been 8-9 weeks since you detailed the vehicle?



If this behavior wasn't evident immediately after your work, I'd suggest there is a real possibility that some sort of contamination occurred during that long period of time :nixweiss.



I'm not trying to suggest that you don't stand by your work if it proves to be a result of something you did or a product you applied. You need to understand that first. My point is only that after 2 months in the real world it's no longer under your control.
 
after a light shower vs. after washing sounds like the car is getting some dust on it that would naturally look/feel grainy with a light shower or mist on top of it.
 
I have to agree. If it's been that long since you detailed it, it's beyond your control. And something has contaminated the paint...
 
The customer may be treating the car the same as they always have and park it in the same neighborhood, but unless it was kept in a climate controlled vault it hasn’t “seen the same conditions.�



There’s just too much that goes on in the world and potential sources for contamination are everywhere. It only takes a few seconds of driving near (doesn’t have to be under) the wrong tree at the wrong time to get sprinkled with sap. You can get overspray from somebody on a construction site several blocks away and never know it until you feel it on your paint.



Basically, you need to explain to your customer that “stuff happens.�



Depending on the customer, your relationship and their location you might offer to examine the contamination before pronouncing judgment on it. That way they know you genuinely took the time with them rather than simply “telling them it’s their problem.�



Plus, once they understand that it happened after the fact they may want to pay you to remove it.





PC.
 
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