POLL: Replying to Potential Client Inquiries

[tssdetailing]

If people are emailing me, I'm presuming they have reviewed my prices and service list already, so all I need to do is reply back with when I'm available. Only time I actually call back is if the vehicle is a show car or high end

 

[Jean-Claude]

Emails receive a reply. I don't call if I can help it. I've marketed myself so that my prices and level of work are clearly noted on my site. I tend to get more tire kickers from calls than emails. I just quickly looked back at the last 10 new client inquiries via email and every one of them pulled the trigger. I didn't stop at 10 because 11th didn't....just didn't look.



My clients tend to be very busy types, who's time is expensive. In my opinion, my clients as well as myself enjoy the freedom setting up appointments via email offers. Monday I go out of town on a $3,000+ job and I have never spoke with the guy on the phone(yes, contract is in place). I will speak with a client on the phone if they like and never scoff at it. But I don't go out of my way to talk on the phone unless it really is something that we need to discuss person to person.

 

[ReflectionsADS]

A potential client e-mails you inquiring about your prices and info about your services. In the bottom of his email his number is listed in the signature line as it looks like he e-mailed you from his work.



POLL



Do you:

• Reply back with your contact info and ask him to call you
  
• Reply back with a detailed list of information about your prices/services
  
• Call him directly to discuss
  
• Other
  

I consider myself a better sales guy via telephone vs other options. I don't think there's anything wrong with email communication, text or the like- just a matter of personal preference. I have worked as a sales rep for the majority of my life and more specifically a phone sales rep. This puts me in a position that I am familiar with and already have a number of pitches, rebuttals, and closing techniques in the bag when I call, just a matter of getting a feel for the customer on the other end of the line.



I do make it a point to ask what the preferred method of contact is at some point or another in the call, though, so the client will feel in control of all future contacts- even though I follow up, heavily!