"Detail shops and OSHA"
There are many requirements to be a good businessman, marketing , finance and people management to name but a few. One of the most critical, and often the most overlooked , is Health and Safety. Health and Safety is not a revenue generating area, its a cost, a lot of people don't like to spend time on matters that don�t generate revenue. However, it also has the ability to turn , in a matter of a few seconds, in to your biggest single cost, and one that can put you out of business.
The agency that enforces Health and Safety in the work place is OSHA. There inspectors have the right to enter and inspect your premises at any time. You have to co-operate with them in the same way that you have to co-operate with any federal entity. They have the authority to fine you, or in severe cases, order you to shut down until the necessary improvements are made. According to the research I did , nearly 90% of all OSHA inspections in the detail industry are as a result of a complaint being filed by a member of staff. 5% are as a result of accidents, and the remainder are "planned visits".
Lets take a look at a few examples of how much impact a visit can have on your business if you violate OHSA regulations.
In this instance that is in the OSHA database, a Detail shop was visited by an inspector in response to an employee complaint. The inspector didn�t just investigate the complaint, he inspected the whole location and issued no less than 13 citations for violation of different regulations. The citations issued were for :
â– Guarding Floor & Wall Openings & Holes
â– Eye & Face Protection, Respiratory Protection ( 6 Violations)
â– Portable Fire Extinguishers
â– Electrical Systems Design - General Requirements
â– Electrical, Wiring Methods - Components & Equipment
â– Hazard Communication .
Interestingly enough, the report on the follow up visit reported the they were "no longer in business". Also of interest here , is how much OSHA fine for each violation, and how much you could have saved by investing a little money in the beginning. OSHA fine per violation, not just one total fine, so if your violation is classed as "serious" you can be fined up to $3000 for each example found by the inspector.
Here are some examples of how a small investment by the operator could have saved him hundreds in not thousands of dollars later on. There are several detail shops in the OSHA database that were fined for "Medical Services & First Aid". The fines varied from between $225 and $500 for this offense. If the owner had invested $50 in a first aid kit , he would have saved himself a $225 fine. Same for an eye wash station, this operator was fined $375 dollars, for not having an item that he could probably buy for less than $100.
Out of the 48 detailing establishments visited, 78 citations were issued for the following reasons.
â– Hazard Communication 18
â– Respiratory Protection 8
â– Medical Services & First Aid 5
â– Electrical, Wiring Methods, Components & Equipment 5
â– Personal Protective Equipment,General Requirements 5
â– Portable Fire Extinguishers 3
â– Employee Right-to-Know Training Requirements 3
â– Hand & Portable Powered Tools & Equipment, General 2
â– Electrical Systems Design, General Requirements 2
â– Eye & Face Protection 2
â– Employee Right-to-Know Labeling Hazardous Substances 2
â– Employee Right-to-Know Availability of Written Information 2
â– Accident Prevention Program 1
â– Guarding Floor & Wall Openings & Holes 1
â– Means of Egress, General 1
â– Electrical, Wiring Design & Protection 1
â– Respirator Maintenance Requirements 1
The fines for the above citations ranged from $100 to $3000 for each violation, the detail shop owner in the first example received fines totaling over $11,000 dollars.
The other serious affect that this can have is the adverse publicity it will bring your business. If a company can not provide a safe environment for its employees, how can the customer have confidence that you will provide a safe environment for their $30-40,000 automobile. Secondly, it will make it harder to recruit top employees , who would want to work in an unsafe environment? On top of that you will find it harder to obtain insurance without paying a higher rate. The financial penalty�s imposed by OSHA will not be the only financial cost to your business.
There are many things you can do to protect your business and reduce your liabilities , at a very low cost, or even free.
â– Self Inspection. OSHA have compliance check lists that you can download from
Occupational Safety and Health Administration - Home.
â– Implement a training program for all employees, especially for new hires, make sure they know what your health and safety policy is . Cover basics such as location of fire alarms, escape routes, assembly points, emergency procedures.
â– Attend a "Implementing an OSHA Safety and Health Program" . Many local colleges offer these courses.
â– OSHA also have a free on-site consultation program, which helps smaller employers improve workplace safety. Expert consultants review operations, identify and help employers abate hazards, and assist them in developing or strengthening workplace safety and health programs.
What to do during an OSHA inspection.
Remember , in 90 % of all visits , the inspectors are responding to a complaint. They are doing a job that they are paid to do, the same as we are. They are professionals and we should behave in the same manner as we do when dealing with a customer, professionally. They are not personally out to get you, they are just enforcing the regulations and protecting the safety of employees. Be polite and co-operate with them. Under the OSHA Quick Fix program , if you fix a non-serious hazard while the Inspector is there you will receive a 15% reduction in your fine.
The following is from an OSHA publication, and is sound advice. There are four basic elements found in workplaces with a good accident prevention program.
These are as follows.
1.The manager or management team leads the way, especially by setting policy,assigning and supporting responsibility, setting an example, and involving empoyees.
2.The worksite is continually analysed to identify all hazards and potential hazards.
3.Methods for preventing or controlling existing or potential hazards are put in place and maintained.
4.Managers, supervisors, and employees are trained to understand and deal with worksite hazards.
The key to the success of this plan is to see it as a part of your business operation and to see it reflected in all your work.
In summary, investing some time and money in Health and Safety now, can save you thousands of dollars over time, not just in fines, but in reduced workmans comp costs, insurance claims and other costs. It takes less than a second for an accident to occur, and in that time your whole lifes work can be ruined.