Ordering from Meguiars.com

Yeah, yeah, it's the motion of the ocean...as many have found, the Meg's MG and Detailer lines can be diffictult to find locally, so they are doing customers a "favor" by allowing them to order by phone or online. As has been discussed before, the volume that they sell that way is absolutley dwarfed by what they move to the chains (W-M, Target, K-Mart, and the auto parts chains) and the auto body/dealer market.



I'm not trying to make excuses for them, or tell you it's right, I'm just telling you I think that's how it is. And if you "jump ship" and order Meg's products from a "small guy doing it right" I'm sure Meg's is just as happy.
 
Setec Astronomy said:
Yeah, yeah, it's the motion of the ocean...as many have found, the Meg's MG and Detailer lines can be diffictult to find locally, so they are doing customers a "favor" by allowing them to order by phone or online. As has been discussed before, the volume that they sell that way is absolutley dwarfed by what they move to the chains (W-M, Target, K-Mart, and the auto parts chains) and the auto body/dealer market.



I'm not trying to make excuses for them, or tell you it's right, I'm just telling you I think that's how it is. And if you "jump ship" and order Meg's products from a "small guy doing it right" I'm sure Meg's is just as happy.
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Ouch. Good point. Guess we need Danase to reverse engineer M105.
 
SuperBee364 said:
... ... I can see how many, many customers could jump the meguiars.com ship and start ordering from the small guys that are doing it right. ...
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Assuming you’re talking about ordering Meg’s products from a Meg’s dealer like ADS they’d be more than happy.





SuperBee364 said:
... you have to compare competition to competition, regardless of the size. ...
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You’re correct. Try ordering factory direct from Menzerna or AutoWax Co. But don’t hold your breathe, they don’t have any online ordering.



I doubt online sales account for even 1% of Meg’s business. Like Setec Astronomy said, they mainly do it as a service to people who don’t have access to local distribution or have local sources that won’t/can’t stock certain products. It’s more of a gap filler than a major profit center for them.



Meg’s isn’t in competition with e-tailers. They’re in competition with other manufacturers. We wax heads think of them as a big company but they’re actually a small company compared to their real competitors, 3M, Ashland Oil, Tenneco, Clorox, Pennzoil-Quaker State, ITW, etc. The fact that they have online sales at all puts them ahead of most of those guys.



Still, they realize that it needs improvement. Barry himself said he wants them to overhaul their online system. Keep in mind that whatever they do to improve things for individual customers can’t interfere with the other 99.9% of their customers, the retailers, distributors and jobbers. And they have all sorts of things going on. Who knows when they’ll address it?



Until then, and after, they’ll be perfectly happy if you buy their stuff from ADS or some other retailer.





PC.
 
SuperBee364 said:
I ordered some QD and a quart of M105 from meguiars.com early Monday morning. As of right now, neither item has shipped. Is this normal for meguiars.com to take so long to ship? I'm thinking seriously about calling and canceling the order. Instead of ordering the QD, I'll save the money and put it toward a gallon of M105 from ADS instead.
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I ordered from them recently. (first and last time) They took nine (9) days to ship. They also charged sales (??) tax. Maybe others do too. I haven't seen it itemized, though. From now on, I'll stick with somebody that's "johnny-on-the-spot."
 
I ordered a dispenser bottle on Dec. 25th and still dont have it and have called twice they threw in a free one last time I called
 
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