Online order gone bad!

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imported_sblue

New member
I'm not sure if this is the right section to post this but this section seems to be the busiest. I wanted to share my online shopping experience with "Detail Emporium", on 4/25 I placed an order for a Swissvax wheel brush and have not recieved my order nor even heard a peep from them. I have made several attempts to contact this seller by email and by phone and have not gotten one reply or a returned phone call. I paid for the item using paypal, is there anything I can do to get my money back? I have never had this happen to me so I am unsure on what to do? I know I at least want to share my experience with other members here on the forum so they can be aware of this seller and avoid any problems similar to mine.
 
You should be able to contact paypal. I think you have to log into your paypal account and go the "contact paypal" section and you get a number that is good for like an hour or something like that and then you eventually talk to someone. Just make sure you dont wait over 30 days from original purchase date or your screwed. Its been awhile since Ive had to deal with it but that should get ya started. Good luck !
 
I purchased something from a seller in Hawaii a couple months back and it took 3 weeks to get it usps parcel post to Indiana. But they should still make contact about your order status.
 
make one last effort and explain to them that you would like to know the status on your order otherwise you will have to file a paypal complaint against them to protect you.
 
i live in Hawaii but not near them. If you ever want to order stuff from a reputable place in Hawaii go to The Pakshak and talk to Ranney. He is the man and his customer service is just unbelievable.



Don't toy with these other places in Hawaii
 
Thanks for the helpful information/advise guys. I am going to make one more attempt to contact the seller before going to paypal. I am located in California, so I'm not sure how long shipping should take? Either way, I am mainly upset because I have not gotten a response from them. I would be ok with a month for shipping so long as I knew my order was coming and got some kind of conformation.
 
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