My UDM just died

I

iamwiz82

New member
Looks like my UDM has just taken it's last oscillation. :bawling:



It has a whooping 10 hours of use so far. This afternoon I noticed that speed 1 was acting goofy, it would seem to stall really easily, but the other speeds were great. Then a few minutes later, I turned it off buffed out some polish, and then tried to restart it, no go. A quick hit to the top and it started up, but speeds 1-3 were surging like crazy, 4-6 were fine. A few more cycles on (with a hit to start each time) and off and now nothing happens.



I already sent an email for a return. I had read all of the failures here but thought that I'd be ok since there were only 11 failures, but I have no luck :sign
 
I guess I got a good one because I probably have 200+ hours on mine with no problems so far.



I hear that David has been really good about taking care of the problem units. :up
 
I am sorry to hear that. But Lynn & David where absolutely fantastic when mine pooped out on me. In all honesty, they blew me away with how well they took care of the problem. Since then I have ordered off Autopia as much as I can.



So, get in touch with them and they will make it right.
 
I am sorry you had trouble with our UDM. To process your warranty replacement I need the following information sent to my email address: Lynn @ theperfectshine.com (no spaces)



Name:

Shipping and Call Tag Pick Up Address:

Phone:

Store Purchased:

Purchase Date:

UDM Serial Number:

UDM Warranty Issue:



Lynn
 
I got my replacement UDM today. It sounds completely different than the original. The original had an odd bit of rattle in it that I thought nothing off. But now that I hear this one I can tell a difference.
 
iamwiz82 said:
I got my replacement UDM today. It sounds completely different than the original. The original had an odd bit of rattle in it that I thought nothing off. But now that I hear this one I can tell a difference.
Click to expand...



good to hear everything worked out well! :)
 
iamwiz82 said:
I got my replacement UDM today. It sounds completely different than the original. The original had an odd bit of rattle in it that I thought nothing off. But now that I hear this one I can tell a difference.
Click to expand...



you know what, that was my exact experience. My first one had an odd rattle and I actually posted about it asking if it was normal. I had a few saying it wasnt normal and some saying it was. Sure enough a detail later it crapped out on me and experienced the same thing you did. After I received my new one it sounded COMPLETELY different than my old one. I love their customer service!
 
You must log in or register to reply here.
Back
Top