My Santa Fe's a Lemon

Mr. Clean said:
It sounded like a happy ending? I am assuming that Ford bore the repair costs.
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NO!!! NOT a DIME!!!

Sorry that I did not make that clear. You simply CANNOT speak with Ford on the phone about the problem. Their dealerships are MASTERS of dodging responsibility, disinformation, and delay.

If my sarcasm was that unclear, I just need to spell it out. Ford ripped me off, jerked me around and ENDANGERED MY LIFE.

The F series front end problem is legendary. Ford refuses to address it or even acknowledge it. I am still waiting for a call from a Ford Regional Manager... from 2006!!!

Ford did not even replace the chipping, faded (at 20K miles) blue oval on the grille. They've supposedly ordered it, but cannot seem to deliver. That was 50,000 miles ago! I keep the damn thing now as a warning, to anyone who cares to look, that this truck is a P.O.S.!!!
 
JH, well sorry to hear that! I don't understand how they did not pay for covered (another assumption on my part) warranty items. Admittedly, it has been a while since I had to deal with Ford corporate, but the one time I did they were very quick to respond to my 1 letter with a satisfactory resolution.
 
JohnHenry said:
I am still waiting for a call from a Ford Regional Manager... from 2006!!!
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Wow. I'm amazed Ford is THAT bad. Might have to talk to one of the business professors I had this last term and see if he knows what sort of internal policies they've got with regard to customer relations; he spent 30+ years at Ford working in Human Resources -- was actually VP of HR for Ford UK back in the mid-90s.
 
Shiny Lil Detlr said:
Wow. I'm amazed Ford is THAT bad. Might have to talk to one of the business professors I had this last term and see if he knows what sort of internal policies they've got with regard to customer relations; he spent 30+ years at Ford working in Human Resources -- was actually VP of HR for Ford UK back in the mid-90s.
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I would be happy to speak with him. PM me anytime for contact info.
 
ocd,
thats not good i hope it all gets sorted out for you
i thought hyundai were finally getting their @hit together well in this country anyways
they do build a fairly solid vehicle but they r made to a price and thats the downfall
u get what u pay for in this world dont you think!!!
well i hope u dont take a massive hit mate so i hope they just swap your car for a new 1
 
MAD992 said:
ocd,
thats not good i hope it all gets sorted out for you
i thought hyundai were finally getting their @hit together well in this country anyways
they do build a fairly solid vehicle but they r made to a price and thats the downfall
u get what u pay for in this world dont you think!!!
well i hope u dont take a massive hit mate so i hope they just swap your car for a new 1
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They have come so far...I had an '04 Santa Fe that saw 146,000 miles in six years and was utterly flawless through all of them. That was what made me so confident about buying another one. As RTexasF said, they all build a turd every now and again.

I just got the car back tonight and now that the radiator has been replaced, I have to wait for wet, humid weather to return to try to duplicate the fogging problem. I have never had such a love-hate relationship with a car before; it's such a nice car for a great price so it's easy to love but I swear it's trying to make me hate it. If it stops giving me troubles after the A/C issue, I'll keep it.

Hyundai has been notified of my concerns and will be contacting me in a few days. I will keep everybody posted as things unfold.
 
Update: Just got off the phone with Mike from Hyundai's Western Region offices and he was very polite and understanding of my concerns. He was reviewing my car's file and said that because the problems are being taken care of as they come, he is going to close my file for the meantime. However, it can be re-opened at any time should the car continue to cause headache and heartache. Hopefully I can get this defroster issue to duplicate and then, fingers crossed, that will be the end of this mess.

I have to say, Hyundai gets major kudos from me for their handling of this whole deal. They've been professional and prompt to all my inquiries and it's taken less than a week to get to this point.
 
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