The following is the e-mail that I recieved from Protect-all regarding QEW and freezing. It explained everything we all needed to know.
With that said I am very happy with the time taken to relieve my concerns about freezing and their product.
I hope everyone else can benefit from the e-mail
Thank you for taking the time to write and express your concern. I will do my level best to put your mind at eases. However, if you find that you have more questions please do not hesitate to reply to this message, or better still, pick up the telephone. Our toll free number is located on the back of the packaging for your convenience and our office is staffed M-F 8 AM - 5 PM Pacific Standard Time with the exclusion of major holidays. Now on to your questions.
"It was left at my house by UPS. There girl rang the bell and I picked it up immediately so it must have froze during shipping. All the bottles are frozen solid."
So sorry to hear that your product was frozen in transit. That can happen from time to time so I do apologize for the experience. Please understand that your product has not been adversely affected by the freeze.
"The question I have is... Is the QEW any good or has it been spoiled by the freezing?"
Once the product reaches room temperature, either with your help as described below, or on its own, it will work just fine.
"Why does it say "Keep from freezing" on the bottle if the freezing would not affect it?"
It is our goal to see to it that your experience is not repeated. "KEEP FROM FREEZING" is printed on both the bottle and most of our shipping boxes so as to help us, and the retailers and consumers we serve, to avoid this situation. The goal is to let you the customer, see, purchase and use the product as we intended it. We don't like it when you have to take extra steps to use our products. Never the less, I must confess that it does not always work. UPS often does what they want. However, our national distributors know to keep the product located in heated storage and transit. So it works very well on that side of our business.
"I have never used this product before and have heard nothing but good things. I am afraid that the freezing my have affected the QEW."
We are please that you have heard good things about our stuff. We hope you will enjoy the product as much as your friends do. Rest assured that this freeze has not adversely affected the product. "Keep from freezing" is a precautionary statement. It helps keep the bottle from breaking. It makes it easier for you to use it, and it cuts down on the fear you now have. So for that...again, We truly want to apologize. We do our best but sometimes UPS does what they want to do no matter what. Again, rest assured your product will perform flawlessly once it has thawed.
"The bottles have some whitish sediment in them, is that from the freezing?"
No, this is part of the overall product. The sediment is part of the element that makes the finished surface shine and is part of the lubrication component that helps to prevent scratching. Be sure to shake it very well prior to use and most of that will dissipate in the solution.
"Will the product still work as well? I don't want to use the QEW if their is a chance that something has happened to it."
Understand that your product will perform without fault. We guarantee it. While freezing can be a problem with some products, it is only a nuisance with Quick & Easy Wash.
TECHNICAL NOTE: THAWING PROTECT ALL - QUICK & EASY WASH Part numbers 63016, 63032, 63010
Caution: Follow these directions only. DO NOT put your product in a Microwave, an Oven, On the Stove Top or into or on any other device made to generate heat.
1. Remove any secondary packaging so as to expose the primary container. Be sure all labeling and primary packaging is in tact and not broken or fractured in any way.
2. Choose a warm place in your home to allow the product to come to room temperature - This will take several hours or even over night. A good measure of caution would be to place the product in a pan, bucket or Zip Lock bag. This will aid in preventing a mess in the event of an undetected leak SEE ALTERNATIVE
ALTERNATIVE: For quicker results. Fill a sink with the hot water off the tap. DO NOT BOIL WATER FOR THIS TASK. Leave room for the bottle and any other items needed to keep it upright. Open the faucet. Let it run until the water is hot. Place a stopper in the sink and fill the sink Secure the bottle in an upright position and allow the product to come to an even temperature with the water in the sink. This will take longer with part numbers 63032 and 63010 since the package is larger. Using a plastic bag can prevent damage to the label but may not work on Part Number 63010 because of its size.
3. Shake the product vigorously to ensure that the product is remixed correctly. The color of the product should be darker blue and should be consistent through the packaging. A small amount of sediment may appear in the bottom of the bottle. This is normal.
4. If you have further question about this process please use the telephone number attached to this note or on the back of the bottle for further assistance
I hope the above information finds you both well and warm over the holiday. We know you may have more questions so please do feel free to call or write.
Regards,
Ken Neuman
Protect All Inc.
www.protectall.com
www.protectallshineplus.com
