My edge pads are seperating!!

Hey Vamp!
Sorry to hear of your pad separating experiece, its awful! Its also very rare and should not happen. I would have to see the pads in order to determine the cause but we will take care of the problem and of course next day air new pads to you on Monday. We are closed but I check DC daily and was sorry to hear of your problem. I will be in touch with you by phone tomorrow to discuss the circumstances behind what happened so we can trouble shoot this in the future but our pads are top quality and we stand behind them 100%. I am sure you will be satisfied with our customer service and the Edge system once we work out the cause.

Best Regards,

Aaron Krause (President & CEO)
Dedication To Detail, Inc.
 
i was thinking about the heast as well. because the white glue stuff is hard now and not stickey at all. But why would it all of the sudden happen when starting on the side of the car?

thanks for all your guys help i guess well wait for monday.
 
In the end, it's service like that from one of our sponsors that keeps me coming back to buy more!

:dcrules
 
Yeah they are top notch and I think that before putting up a post for the whole world to see a guy needs to contact the seller or manufacturer and see if the problem can be solved and especially when that manufacturer is on "our team", posts here daily, and has a good reputation.

Why trash a companies product and/or reputation by screaming in public where many thousands of viewers can get a negative impression of that company or product.

How many people might have read this thread at some time before Aaron could respond, gotten a terrible impression of The Edge pads and company and then never see the rest of the thread after Aaron got a chance to post.....on his day off! These guys have worked their asses off trying to build a small company, trying to build a reputation for making a good product and taking care of customers and one hysterical post destroys some of their work.

How about next time you do things privately until there is a NEED to make it public.
 
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When the pads came apart was the glue wet and sticky? Were you working outside? In the sun? if so was the sunshine on the side of the car where the pad came apart? Also are you using the new shorter adapter? Just some initial questions to figure this out.
 
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Sorry Jim for " Screaming in public" but thats just what i saw fit to do. its the weekend im having a problem with the new pads im trying for the first time and need some feedback from some people that have usesed this product before asap. + these kinds of things should not happen. And i do not believe i was trashing the product at all. Actually i think there far better then the megs pads from what i have seen just using the cutting pad and i told aaron that as well.

anyways

talked to aaron today and hes thinking it might have to do with the machine transfering heat into the adaptor then to the pad where the gule is. thus seperating them because of the gule getting above its boiling point. Makes since because when i switched to the to other polishing pads i had they seperated withen 5 minutes. Where as the cutting pad held together for 60% of the car.

He also said hes going to be sending me out some new pads on monday that have a higher temp gule in them. He said that this is a rare problem and only a hand full of other people have had a simaler problem. thats why there teseting this new gule.
 
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I wouldn't of said anything publicly, but its good that you got hold of Edge. But then again if it was my first big thing I would start roaring POSSIBLY :)
 
The more and more we post about short fallings, the longer it stays up here on the board for others to see. Oops! :nono


PM's are a magical tool!
 
JimS said:


Why trash a companies product and/or reputation by screaming in public where many thousands of viewers can get a negative impression of that company or product.

Click to expand...

Isnt that what this forum is all about? Vamp was bringing to light a problem that he had with a product. I didnt see where he "trashed" the company. If nobody posted their problems, where would detailcity be? Also, when we publicly post our forums, it lets everyone see the extent of customer support that these companies give. As with the Aaron, all will see that his support is second to none. As a consumer, we pay our hard earned money for a product. That gives us a right to publicly state our problems with the products we buy. The points that Vamp made were legitimate issues that should be publicly addressed. Thank you for the post Vamp.
 
fwiw the pads I have with the higher temp glue have been working great and have already lasted longer than the "non-high temp" glue.
 
wifehatescar said:
fwiw the pads I have with the higher temp glue have been working great and have already lasted longer than the "non-high temp" glue.
Click to expand...

How do you know if you have the hi temp glue?
Where and when did you purchase yours?
I just received my pads from PAC last week.
Hi Temp glue or not?
Does anyone know?
 
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gnev8 said:
How do you know if you have the hi temp glue?
Where and when did you purchase yours?
I just received my pads from PAC last week.
Hi Temp glue or not?
Does anyone know?
Click to expand...
As I stated on page 1, I had the same issue a while back. I called Aaron and he sent me free of charge replacement pads that he stated had the different glue.
The Edge customer service is so much better than LC customer service (really LC desn't have customer service:rolleyes: ) I had bought 6 LC pads and had velcro issues with all of them, I ended up having to throw them away after a couple uses.
 
I have not tried the Edge 2K pads so I can't pass an opinion on them but I have been using LC pads for about 4 months.

I haven't been at this long enough to make an iron-clad statement, but I think the 7.5" LC Advanced Pads have a much better quality velcro attachment that the 6" LC or the 6.5" LC cupped pads.

When washing the 6" & 6.5" pads, they feel pretty flimsey and you can almost roll them into a crumpled ball. The 7.5" pads, however, have some real substance to them, you can feel the resistance just doubling the pad over so it looks like a taco shell.
 
The higher time glue we sent to Steve was only a prototype to see how it worked. We have not gone into production with this glue because we have not gotton all our feedback and test results yet. Also we have very few complaints or problems with separation thus far so we need to explore the cause before we make a major overhaul of the manufacturing process. Changing glue to quickly without proper testing could lead to many more problems. For example the glue may hold at higher temps but breakdown with polish and compound which have solvents in them very quickly. We will continue to test and upgrade the product constantly based on your needs and suggestions. We thank all our DC members and customers for their feedback, testing, and patronage.

Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
Æ’v Phone: (610) 583-4883
Æ’¢ Fax: (610) 583-4885
Æ’x Email: aaron@dedicationtodetail.com
Website: www.edgepads.com
 
Aaron - I'll let you know if I have any problems with the pads you sent me. So far I have done 6-8 cars though with no issue.

With regards to the LC pads I had a velcro issue with, it WAS the 7.5" Advanced pads. I may try them again in future but buy from a distributor I can return them to if need be. I bought them in bulk from a place that I'm sure would not take used pads back.
 
From some of the posts ive read on autopia about the CS of the lc pads there is non. a bunch of posts mentioned one of there reps saying that if its tearing or what not that is misuse of the product and it will not be raplaced. or something to that note.

Service like what aaron in providing is VERY VERY RARE these days. actually to the point of extenction (sp)

Ill be awaiting ups to be at my door around 12-1pm like they usually are. Heck ill probley be in the garage s&wing the car down so i can get straight to work.

Its amazing how the car looks caus i got one side of the drivers side done so one side is swirl free and right next to it is swril mark city. i cant wait to get the other 4 parts done and see the end resulte.

anyways props to aaron and his company for a job well done. no product is perfect there created by imperfect beings after all :lmfao

and gnev8 if you have problems with your pads just call arron at dedication to detail hes the owner and will take care of you 100%
 
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UPDATE:

I just finished the car well actually i need to put one more coat of exp on tommrow then 3 coats of nattys over the next few days but thats all by hand.

these new pads aaron sent me work 100% like they should.

and im amazed of how much less product i have to use with these compared to the megs pads ive used before. they seem to asorb less and work the product faster. might just be me. i dunno

Thanks again aaron if i need more pads in the future witch i will probley need. since im going to try to do detailing part time i wont hesitate to call you up and order more of the protype edge pads you sent me.

I will TRY to get pics up sometime if i can find anyone with a digi camera.
 
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