MicrofiberTech cust. service?

W

Warez

New member
Well based on comments I read on this forum, I decided to order some towels from MicrofiberTech.

After I went to the website, I had a question and submitted it via the comment form on the site.

Well it's been a few days now and I haven't received any sort of reply.



Does anyone have any experience with their customer service? Do they usually take several days to reply to an email?



Also, when an order is placed are they usually pretty quick about getting it shipped?



Thanks...
 
Well....this is my first post, after lookin around the site for the past month or so. MFTech is probably one of the best companys I have ever done business with. :xyxthumbs I had a slight problem with getting my CC processed over the Web, but when Ian did it manually, there was no problem. From the min I got that denial, it took Ian less than an hour to get in touch with me just to verify that it was me placing the order. He shipped them out US Priority Mail and 2-3 days later I had my towels. I've had them almost a month now and I still havent opened them. I hate winter.
 
Same deal here. Online ordering had problem with CC run, but I called Ian and with a few hours he called back and said all was well.



I had the order within a dew days.



Top notch customer support.



Call and talk to Ian. I am sure he can resolve your concerns.
 
Same here....great service.



No problems on the front end with ordering like some of you had, but that stuff happens. I think I ordered on a Saturday night, and had the towels by Wednesday morning. Hey OneBadMax, open the towels if nothing more than to feel the texture....almost makes you want to use them in the shower!!!:p



I got a waffle weave, an elite, and 10 ultra knock offs (the inconsistent ones) but they are still super soft...I compared most of the 10 I got in the package and they are as soft or softer than the Viper MF I got with my Klasse kit. Just my .02........:xyxthumbs
 
Great service IMHO :bow :xyxthumbs



It took Ian a while to get me a shipping quote (i didnt mind the wait!) but he still gave me some free cloths for my troubles :cool: :D



And the cloths are fabulous!
 
Thanks for the feedback guys. I appriciate it, good and bad, because it alerts us to what we are doing correctly and incorrectly.



I know how important customer service is, especially when buying on the web. I try to respond to all inquiries quickly, but sometimes I am unable. One problem that we have been having is that people have been contacting us through the online web form, but their return addresses have been misspelled, so we are unable to respond. I am afraid that this is probubly what happened to those whom I was unable to reply. To combat this problem we are planning on getting a Toll free number, so that it is easier for us to communicate. Does anyone have any other suggestions?



Something else we are planning on doing to imporove our customer service, is sending out a confirmation email, when the order ships ( with UPS tracking information ). Is this something that would make your shopping experience with us better?



One more question, currently we email our customers thier sales recipt. Would it be helpful if we sent a paper recipt with our orders also, or is this unneeded and a waste of paper?



Thanks for the input. To those of you who are happy with our product and service, thank you, hope to do business with you again. And to those who have been unsatisfied I hope you give us a second chance to serve you better.



Thanks,

Ian

Microfiber Tech
 
I love the feature that places like CMA, Poorboy's and PakShak send out order confirmations with tracking numbers. With this feature this may alleviate questions about if order one's order has been rec'd and processed or lost in cyberspace. Not a good thing when your CC# is involved.:wavey
 
I have to chime in and say that Ian's service is incredible. I ordered 2 MF mitts and the floor mop with some accessories and the order showed up today less than 48 hours after placing it plus Ian threw in a free MF towel:shocked Can't ask for better service than that:xyxthumbs
 
Ian,



I think the idea of an email with tracking is a good one. The 800 number is nice, but I would prefer improvements which allow you to maintain lower product costs. Email works for me most of the time.



I vote for a continuation of the email invoice. Save the paper and a tree or two.



Count me as a satisfied customer. Good product, fair price, and quality customer service.
 
Mr. Clean said:
Ian,



I think the idea of an email with tracking is a good one. The 800 number is nice, but I would prefer improvements which allow you to maintain lower product costs. Email works for me most of the time.



I vote for a continuation of the email invoice. Save the paper and a tree or two.



Count me as a satisfied customer. Good product, fair price, and quality customer service.
Click to expand...



As yet another satisfied customer, I concur with the points made above. Email confirmation is very important; having a contact number is important too but it doesn't have to be toll free; an e-receipt is fine as long as you have a backup in case I need a copy.
 
Hello Ian, I sent you a e-mail like 5 days ago. and I understand you are busy but what's the best way to contact you? phone, email?

thanks alot :)
 
You must log in or register to reply here.
Back
Top