marketing technique maybe overkill, but im going to try it.

quamen

New member
The other day a woman (another worker at my company) asked what those signs were on the side of my truck. I told her I opened a mobile auto detailing service. She asked what is that? I explained to her what detailing was just for a few secods, buffing, waxing etc.



She then was thinking that her vehicle needed to be done, and she mentions there are alot of detail shops right in town. She then asks how im doing since there is alot of competition there (not mobile though). and I said im doing ok a slow start. She than asks " what is good about your detailing compared to the other shops, why would people choose you'?



I went on a few short minutes and explained the ease of me coming to you, the products used, the time spent, the knowledge aquired, and most important MOST DETAIL SHOPS ARE JUST TO BUSY AND DO NOT HAVE THE MAN POWER, THE PROPER TOOLS, KNOWLEDGE AND PRODUCTS TO DO HIGH QUALITY JOBS, WHERE THEY WANT QUANITY. Right there I saw a different attitude and she says your right, i never thought about it that way.



The other guy that was standing there says when can i get my car down, as well as the lady said it would be a good idea. I came home thinking to myself: It wasnt the flyer i gave them that explained the costs and procedure,but the obvious things that I would think about in terms of competition, but not the consumer!!



So after this long story here, my marketing techinque. Since my mom owned a a business before, we have one of the best copiers right in our home. Every flyer im attaching a small, one sided few paragraph passage of this concept I talked about above.



While many people would want there car detailed or not, there will be I guarentee it a few who read that, and say "yeah this is true, and I shoulld have my vehicle done". This may fail, but will only cost me a few cents, and a small amount of time. Ill report my findings in a couple weeks. Whenever I spoke to someone in person, it was so easy for me to sell them something. I sold tires for over 3 years, and I couldnt believe what people went through to buy from me.



I knew so much knowledge and acted so sincere and just felt that fine line between shutting up now and making the sale, instead of talking more about it then needed to. it is true, that when you need a tire, you need a tire. But, isnt it true that your needs for that same tire might be met better at another store becuase of. price, customer service, time of installation, demand etc?



I had customers leave and come back when i was there, and I always told every customer I make no money on selling them a tire. I was curious and asked why didnt you just buy it when i wasnt here? Many said, you seemed knowledgeable of what i needed, nice, and it was easy since i didnt know anything about tires and I AM SURE THAT THIS TIRE WILL BE SUIT MY NEEDS AND MY BUDGET BY YOU EXPLANING WHY GET THEM HERE.



I was thinking, im a great salesman and I know it, but a flyer or flyers doesnt represent you, but it can make a spark that will so ignite upon the phone call and a sale will be made.
 
~One man’s opinion / observations ~



Your absolutely correct, if you can explain in a few words what is unique about the service you can provide as opposed to others you are ahead of the game.



I use English products on mainly English cars (Jaguar, RR, Aston-Martin, etc) and being English the client thinks I know their cars and want to use my services.



Good luck in your new venture



~Hope this helps~



Experience unshared; is knowledge wasted…/



justadumbarchitect *so I question everything*
 
Very good quamen. I too agree that you are right on the money with speaking to the customer and letting them know why you are better in a few short words. One of the biggest things that attracts customer's who read a flyer or another advertisement to my mobile business is the convenience. If a customer got referred to me, they are attracted due to the quality of work I do. Quality and convenience are the driving force for most mobile detailer's.:up
 
. . . have a handle on what needs to be done!



How far do you travel?



Not having the time or the experience to do my truck myself and after an awful experience with a local detailing (read: drive thru car wash with extra bays) shop, I am starting to look for a professional to do my truck.



A mobile operation would be ideal! But, I don't know where to even start to look for one.



Edit: As an aside - we pass through your area quite often! We do a trip to Massachusetts a couple of times a year and use the Water Gap to cut from I78 to I84. Gives us a chance to unwind a little . . .
 
When I was in TeleCom, we called it the "Elevator Pitch".



Imagine you're on an elevator and your prospective client only has the time to speak with you for a 20 floor ride (20-30 seconds). before you may have to shake hands and part ways. You must have "word tracks" to express/describe what you do in a short concise way that piques interest, elicits a favorable response, and optimally, a request for more information and an offer of more of their time...Usually, an exchange of business cards.



TOGWT is right on about being unique. We called those "Key Differentiators". You don't necessarily have to be better...your finished product could be identical to your competitors, but you have to effectively articulate what make you different. You don't even have to lay the smack down on your competition. Always keep in mind, it's all about your customer. Yeah, baby, it's all about them.



But, you have to make them drink the Kool-Aid...When your belief system and conviction about your product/service overcomes someone elses belief system, it's called being sold. When you can do this this quickly and effectively, you will have more customers than you can handle.



Here's a few possible topics:



Convenience

Level of service

Quality of care/attention

Quality/range of products used

Tools/skill level

Research and development (Autopia qualifies here)

Guarantee/Warranty

Reputation/portfolio/references



Whew! Haven't written one this long in a while.
 
quamen , you're right on target with your idea. The best customer is an educated person. I will not buy anything from someone who doesn't know about what they're selling. I have something very similar in my tri-fold brochure that I hand out , I've had customers tell me they choose my services over the cheaper guy because I knew what I was talking about and let them know what I was going to be doing.





Off subjest for a minute , quamen how far are you from Hightstown NJ?
 
QUAMEN



I agree with some of what you say about educating the customer but the comment about the detail shop struck a nerve



1] I too educate the customer about polishing, protecting the vehicle's paint and detailing the interior.



2] I have the knowledge the proper tools and products I DONT DO QUANITY I GIVE QUALITY all the time.



This our saying @ New Again:

We are detail shop that is committed to the excellence of polishing and protecting the paint of your vehicle. This is an art and on going education of polishing and protecting the paint of your vehicle systematically. We are not the fastest and we do not want to be, We are not the CHEAPEST because we do not cut corners with our products and MOST importantly our customers. We are not in the business to "PUMP OUT CARS" rather we take our time on each vehicle and our effects can be clearly seen in your finished vehicle that looks NEW AGAIN



I understand you said MOST detailshop WE ARE NOT ONE OF THEM that point needed to be made
 
What you sold them was your knowledge...what they didn't know, you gave away. The more "detailed" the discourse the more you established trust and credibility. Noe all you have to do is the work and you have a customer for life.
 
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