Just got a call from the Porsche dealership

EBPcivicsi

EBPcivicsi

GOT PREP?
Evidently they delivered a black Cayenne to a customer with some swirls, the customer noticed and sent it back to be detailed. When the detailers got ahold of it, they must have *really* hacked it up, the customer is now irrate (rightly so). They want me to come tomorrow after work and detail until about midnight (I think it will probably take around 7 hours to be perfect).



Since I am the only (swirl free) game in town and I will be working "off peak" hours, I wonder what I should charge them? :grinno:



I planned on taking the holiday weekend off, but I can't wait to do this detail!!! It sounds like a challenge!!



***UPDATE*** They just called me again saying the customer will not wait any longer, (he is in a rental, WTH). They want me to pick up the car tonight, detail it, bring it to them in the morning. That's additional drive time, right? :)
 
$1,000,000





dr_evil.jpg
 
Emergency? 10-20% upcharge I'm thinking.



Play your cards right though and you could be the only detailer for them. If this is the first time they've called I'd tell them that you usually charge an emergency fee, but that you'll waive it this time in order to get some recognition. Tell him you're looking to be THE detailer for that dealership. (that is if you are) :D



Greedy today or wealthy tomorrow?
 
LightngSVT said:
$40/hr plus $40 pickup / delivery fee
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That's my "standard" fee. :)



I am not going to knock their heads off, but I am going to charge for my time/inconvenience.



Hopefully, I can QEW, then commence to buffing....we'll see.
 
In this case I would get paid for any work involved with the detail. From the time I park my vehicle to the time I get back. If all the work is done at one time. Pickup delivery and paint correction time. It is there problem that needs to be corrected. they should pay for it.
 
Pats300zx said:
Good luck with it. Make sure to take lots of pics :)
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I gave the wife an sd400 for Christmas, perhaps I can borrow it for some pics. ;)



Reflections, I am definitely thinking of charging in the $500 range if the paint is indeed as bad as they describe.
 
I just detailed a Cayenne a few weeks ago. Except for the usual Porsche bulges behind the headlights it's mostly flat surfaces. It's also not quite as big as many SUVs. The paint was also much easier to polish than what I would have expected from a VW product.
 
Mikeyc said:
I just detailed a Cayenne a few weeks ago. Except for the usual Porsche bulges behind the headlights it's mostly flat surfaces. It's also not quite as big as many SUVs. The paint was also much easier to polish than what I would have expected from a VW product.
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Man, thanks so much for that insight!!
 
chpsk8 said:
Emergency? 10-20% upcharge I'm thinking.



Play your cards right though and you could be the only detailer for them. If this is the first time they've called I'd tell them that you usually charge an emergency fee, but that you'll waive it this time in order to get some recognition. Tell him you're looking to be THE detailer for that dealership. (that is if you are) :D



Greedy today or wealthy tomorrow?
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Exactly. Charge accordingly for the inconvienence but don't take them to the woodshed. Maybe you could work out a deal allowing you to do all of the cars that end up in the showroom or get delivered to high rollers?



Lorne
 
Mikeyc said:
The paint was also much easier to polish than what I would have expected from a VW product.
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While the Cayenne and Touareg were jointly developed and share some of the same parts they are not the same vehicle. The engines, engine management systems, suspensions, transmissions and electronics are unique to each name plate. The interiors are different and they do not share the same exterior body panels. They also do not share the same available paints. The Cayenne is available in colors that are also available for the Boxster and Carrera and it is unlikely that the paints used are VW paints. Porsche paint is usually quite thick and somewhat soft.
 
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