Incredibly hard MB clear, yet dealer still trashed it (pics, 56 ouch)

I can, too. This is a crime. I would go back and make them aware of this calamity. I don't think I'd permit them to "correct" it.
 
I had the same problem with my MB dealer. They scratch every car they get their hands on. Seriously. I finally had the hood repainted (their cost) and it took me months to get the swirls and scratches out of that (working only with my DA and conservative products). I wouldn't take it to anyone else, because I tried that with other vehicles. I haven't seen anyone who can use a rotary without marking up the paint. They cause more problems than they fix. I'm currently trying to fix the roof just behind the windshield and things aren't going too well.
 
Can I ask why owners of these vehicles don't go back to the dealership that screwed up their paint and do something about it?
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i would bet that 90%+ of the owners never notice it...and a much smaller % of those that do would care. just the sad truth. :(
 
The one picture totally looks like buffer swirls? I find it hard to believe that a bad wash job could have make that kind of halogramming? Bad washing could have easily dulled down the paint and micro marred it, but it's very ironic that it looks rotary induced. Has this vehicle ever been buffed and/or painted?
 
I have no idea why there are white dots or so many imperfections in the paint..agreed, they do look like buffer trails in person. The car is supposedly tagged 'hand wash only' although they have a drive thru wash at the dealership. Possibly they drove it thru by accident and one of their flunkies attempted to buff out the swirls..
 
All the dealer ship would do is have another dumb *** work on it and make it a million times worse. Then tell you that its not going to get any better and there is nothing more they can do.
 
i don't think dealer handwash is bad tho.......i got my car handwashed in dealership like 3times

no scratches under the sun....i have a pearl white car tho.....that may be why...
 
EdLancer said:
Isn't Cerimicoat a powdercoat clear ? I heard BMW is using powder now, its going to be orange peel glore
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I don't know much about this new paint system. How does it work and what will it change for the body shop folks who repaint parts of these cars(paint matching)?
 
tabinha said:
If the finish is so hard, how does it damage so easy? Can some explain.

thanks
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Because it's all relative (not intended as a smart-aleck response) and even the hardest paint is relatively soft.



Regular autopaint is just incredibly delicate...the harder stuff is better but it still won't stand up to something even harder (like a tiny piece of a rock in some dirt) being rubbed against it under pressure, and that's what happens during a typical wash. Look at how easy it is to scratch glass, or chrome plating, and that stuff is *really* hard. The hardest paint there is, single stage white, still mars pretty easily...you just can't always *fix* it due to the hardness.



Lightman- Sure hope you get it sorted out, I'd try the Menzerna/BF polish for the CeramiClear.



Oh, and on the subject of the owner complaining, IMO a talk with the owner of the dealership, with the service manager in attendance, would be a good idea. In my (personal) experience, the right conversation about this sort of thing, coming from a customer with a flagship car, can go a *long* way. People who buy S65s are the kind of customers a dealership will want to keep happy ; so they oughta spend a few minutes speaking up.
 
Accumulator, thank you. Also the owner of the car needs to get the salesperson involved and let him speak to the general manager of the dealership about losing an S65 customer. If this salesman hopes to sell the owner another car, he would be a good ombusman.



I have used my salesman, at a dealerships, to get me quick appointment dates at the shop when the scheduler told me that they could not fit me in quickly. Both at MB and BMW. You are correct about speaking up, calmly.
 
Realistically the owner of the car is too busy to bother spending any time on this issue with the dealer. He'll be happy when I fix it all and simply won't take it back there for washes. It's unfortunate that they like most dealerships will do this to just about every car that comes through, but then again, 99% of vehicles on the road are swirled to hell and the owners don't notice or care..
 
It seems like everyone is blaming the dealership for this problem, but nobody is placing blame on the detailer that put the wheel marks in the finish in the 1st place. As Lightman stated, he's washed this 4000 mile vehicle 3-4 times and did notice light to minimal swirling in the 1st place before the dealer washed it. Bottom line, someone buffed that vehicle and left swirls in it at one time or another, and through a poor wash job(maybe), brought this buff job to the visible surface(by wearing the wax down). This condition would have eventually surfaced through proper washing in the near future anyway. The dealer(probably using inferior products/technique) just made this happen sooner. Maybe someone used the wrong product and/or process in the past that created the finish to be swirled/burned/marred. That needs to be addressed and investigated foremost before pointing the finger at the dealership.
 
[quote name='David Fermani']Bottom line, someone buffed that vehicle and left swirls in it at one time or another, and through a poor wash job(maybe), brought this buff job to the visible surface(by wearing the wax downQUOTE]



Sorry, but this just isn't the case. Maybe I wasn't clear enough in my first post, but nobody has buffed this vehicle..I'm the only one that has washed it since new and it had minimal if any swirls from my washes (black is pretty tough to keep perfect as you know)...and the same day it came back from the dealership for a washing it looked like this...there's no question who did the deed..
 
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