audiboy
Hail the power of Quattro
Cliff notes at the bottom
Yes, I know we have plenty of these threads, but a dealer really got under my skin today. A co-worker who is also a pretty good friend asked me to take him to the dealership today to pick up his new SUV. He said he wanted me to look at it and see if I saw anything wrong with the paint. I told him that I didnt have a problem with it at all.
When we got there the dealer was very friendly and seemed really excited about the sale. He said that the car had just got done getting "detailed" and was ready to go. While the dealer was showing my friend about all of the options, I gave it a thorough walk around and was pretty mad by the time I was done. There was a good amount of etching from water spots and bird poo. Swirls were everywhere and some were relatively deep. When I got to the hood, I found a nice 3-4 inch long scratch that had gone down to the metal. I also found a nice patch of touch up paint on the drivers side door.
As soon as the dealer got done talking to my friend, I told him what I found. He was pretty angry about the situation. I asked the dealer what they could do to fix it. He said that they could touch it up, but thats about it. I told him that their body shop could probably make it look almost like new if they put a little work into it. The next thing he said shocked me. He said "Well, it is a black car and black paint is really hard to care for". I agreed that black was hard to take care of, but asked why a 2005 model has more than one large scratch on it. Being at the lot the whole time shouldn't induce that much damage. I asked the dealer if they were willing to fix it to my friends liking. He told me that since I was not the one to buy the vehicle, that it wasn't my problem. I told him that I was only there in my friends best interest. He started to ignore me a bit and told my friend that they could touch it up today, and if he wasn't satisfied, they would look at it the next day.
There was a lot more said in between. Overall my friend was happy that I was there and brought all of it up. I told him that if it isn't fixed to his liking tomorrow he could bring it to my house and I would try to fix what I could.
Sorry about the rant, but I thought you guys would understand.
Cliff notes- My friend bought a new SUV today and the paint had numerous scratches, swirls, and etching. The dealer acted like it wasn't his problem. After some negotiations, he said they would try to fix it.
Yes, I know we have plenty of these threads, but a dealer really got under my skin today. A co-worker who is also a pretty good friend asked me to take him to the dealership today to pick up his new SUV. He said he wanted me to look at it and see if I saw anything wrong with the paint. I told him that I didnt have a problem with it at all.
When we got there the dealer was very friendly and seemed really excited about the sale. He said that the car had just got done getting "detailed" and was ready to go. While the dealer was showing my friend about all of the options, I gave it a thorough walk around and was pretty mad by the time I was done. There was a good amount of etching from water spots and bird poo. Swirls were everywhere and some were relatively deep. When I got to the hood, I found a nice 3-4 inch long scratch that had gone down to the metal. I also found a nice patch of touch up paint on the drivers side door.
As soon as the dealer got done talking to my friend, I told him what I found. He was pretty angry about the situation. I asked the dealer what they could do to fix it. He said that they could touch it up, but thats about it. I told him that their body shop could probably make it look almost like new if they put a little work into it. The next thing he said shocked me. He said "Well, it is a black car and black paint is really hard to care for". I agreed that black was hard to take care of, but asked why a 2005 model has more than one large scratch on it. Being at the lot the whole time shouldn't induce that much damage. I asked the dealer if they were willing to fix it to my friends liking. He told me that since I was not the one to buy the vehicle, that it wasn't my problem. I told him that I was only there in my friends best interest. He started to ignore me a bit and told my friend that they could touch it up today, and if he wasn't satisfied, they would look at it the next day.
There was a lot more said in between. Overall my friend was happy that I was there and brought all of it up. I told him that if it isn't fixed to his liking tomorrow he could bring it to my house and I would try to fix what I could.
Sorry about the rant, but I thought you guys would understand.
Cliff notes- My friend bought a new SUV today and the paint had numerous scratches, swirls, and etching. The dealer acted like it wasn't his problem. After some negotiations, he said they would try to fix it.
it's a joke from an earlier post...) with that statement. That survey is a huge deal for the dealership, at least that's the way I understand it.