Envious Eric
New member
I agree with David. There is the Autopian way, which makes up about 5% of the population, then there is the dealer way, the other 10% and the other 85% flat out just dont care...
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MaksimumAuto said:Hire an assistant that you can pay a fairly low wage.
Train the hell out of him.
Have him do most of the work, and do it well.
mshu7 said:David - I was waiting on you to chime in today. Pretty much exactly what I thought you'd say. Sounds like the guy can make an easy buck with that dealer not wanting any of the stuff that takes the most time and effort.
Jakerooni said:The problem with that. And anyone that has ever worked for a dealerships knows flat out it's the gospel, that sure you give them what they pay for then they turn around and ask..."Why dosen't it look better? I thought the wax would cover up all the scratches and oxidation blah blah blah..I thought THAT was what I was paying for.. not this half a$ sh*t" So you toss out "Ala' carte'" stuff and they quickly turn it down saying it should've been included.... There are very very very few exceptions to that rule.
Jakerooni said:The problem with that. And anyone that has ever worked for a dealerships knows flat out it's the gospel, that sure you give them what they pay for then they turn around and ask..."Why dosen't it look better? I thought the wax would cover up all the scratches and oxidation blah blah blah..I thought THAT was what I was paying for.. not this half a$ sh*t" So you toss out "Ala' carte'" stuff and they quickly turn it down saying it should've been included.... There are very very very few exceptions to that rule.
David Fermani said:I've worked for a few dealers in my time and can't imagine this happening if you build a strong relationship/understanding with them. It helps by trying not to think of them as the enemy, but as your counterpart. They're your customer after all and you should be in the business of exceeding their expectations. I had no problem letting them know what the fair parameters of a basic detail were and never had any real knock down, drag out battles in respect to upsells. I certainly wouldn't let it jeopardize the account. Many people can't take the good with the bad. I had 100's of cars sent over that were 95% cleaned already and only needed 45 minutes worth of work and got charged full price. I took that into consideration when a rat came over that needed a little more love. The heavy stuff is what usually qualified for a couple more bucks.
In the case of the OP, the variables are taken out of the mix. There's no buffing and/or shampooing required. It doesn't get much easier than that.
Maybe its just the optimist in me that's attracted to these scenarios. I tend to look at the big picture($$$) and avoid sweating spliting hairs over the little stuff.
DT08 said:@ David Fermani: The guy contacted me and the following day I went to his lot to discuss a few things and to see what he really needed. Pretty much he just wanted the cars cleaned and not detailed. In our general discussion I was suggesting a carpet shampoo and before I could get anything else out of my mouth he says he just wants to keep it simple. That should have been a red flag right there.
@ Toyotaguy: Next time I will do a demonstration. Most ppl have to see it to believe it.