How to inform customers of PC safety?

F

flamed03vert

New member
I'm just getting started detialing for other cars than my own and I'm trying to find a good non-technical way to explain to customers that a orbital such as the 7424 is safe to use on their cars. It seems that many people have heard about bad experiences with rotary buffers and would be concerned with me using a "buffer" on their paint. Maybe I should just show tem some pictures of my work. I just hate the idea of doing a car by hand when I know I can do it better and faster with the PC.



Thanks,

Brad
 
Well I think you should know the answer to your own question personally. Do you know why the PC is safer than a rotary? I can certainly articulate that concept into everyday terms because it is not technically difficult. That is just my opinion though.



Here's the Mike Phillips everyday terms- the PC is a "jiggler" machine.
 
If you have another car handy or drive to the premises, I'd QD a patch of paint, spray some QD on the PC pad, run it on one spot on high for a little while and get the customer to touch that spot. Nice and cool. :)
 
You could hit on the price side. Polishing with a PC is $100. By hand is $200. Unless you're Scottwax, I think you'll get a better end product with the PC.
 
onlybyhisgrace said:
I'm just getting started detialing for other cars than my own and I'm trying to find a good non-technical way to explain to customers that a orbital such as the 7424 is safe to use on their cars. It seems that many people have heard about bad experiences with rotary buffers and would be concerned with me using a "buffer" on their paint. Maybe I should just show tem some pictures of my work. I just hate the idea of doing a car by hand when I know I can do it better and faster with the PC.



Thanks,

Brad
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You need to build trust with your customers. Your customers need to know that you are a knowledgeable detailer, not a hacker. They need to be able to trust your decision making on what steps need to be done on their vehicle. The rotary buffer gets a bad rap, mainly because there are people using them that shouldn't be. If you are not careful you can mess up a finish with a clay bar, dirty wash mitt, dirty towel, even a dirty pad on the PC. There are certain paint conditions that can only be corrected with the use of a rotary. That is your decision to make as the professional, not the customers. As far as a non-technical explaination for an orbital, it moves like your hand only, only hundreds of times faster.
 
Tell them you know what your doing and if you need to detail the car by hand you'll have to charge more because it's taking time away from you detailing a second car.
 
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