Specialized_Det
New member
Well, this isn't something you see everyday... a month and a half ago, I was rear ended. The damage to my Explorer, my baby, was minimal. Only the bumper and the hitch needed to be replaced. I took it to a body shop in a very nice area of town that's known for good work. They do all the work for the local Porsche and Infinity dealerships, so I figured they could handle my 9 year old Ford Explorer. I'm very picky with it, and therefore, it still looks and drives like new.
The body shop had a problem getting the correct hitch, so I had to come back a week after I picked up the vehicle to have the new hitch installed. Before bringing it back, I realized they didn't paint the rear trim piece which they were paid to do. There was only a small section of paint missing from where the bumper hit it, but it was still supposed to be done. I brought this to their attention, and they asked if I'd accept a refund. Since I'd already turned in the rental car, I agreed.
They installed the new hitch, but instead of reattaching the trailer wiring harness to a mount, they simply zip tied it to the hitch. I didn't realize this till a few days later when I was getting ready to tow my trailer.
Also, when I picked up the Explorer the first time, they'd washed it for me. It was a nice gesture, but they obviously had someone wash it that didn't know how to wash or dry a vehicle, especially a black one like mine. There were minor swirls all over the vehicle. They were minor, but they were there, and non existed before.
In light of everything, I decided to write a complaint letter to the owner of the shop. About a week later, he called me to apologize. He said he'd researched everything, and had already driven to a trailer supply store and bought a mount for me. He insisted that I bring the vehicle in, let them fix the trailer wiring mount, paint the trim piece, and detail the vehicle to get the swirls out. He even offered to put me up in a rental for the 30 hours they'd have the vehicle.
I went to pick up the Explorer this morning, and everything looked good. They got the swirls out, but that was about all they did to the paint. Needless to say, I wasn't impressed with the results. As I was about to leave, I notice paint missing from the railing on the roof. I showed the service adviser and suggested it was from the buffer. He said that was impossible, and that, if anything, it might be from the tape. He checked the pictures from when the SUV was originally brought in (to make sure it wasn't preexisting). He then told me that he was going to check to see if there was any tape used on that part, and if there wasn't, then he couldn't accept liability from it, cause there was no way it was from the buffer. It was making me upset that he was worried about accepting liability on such a minor problem, especially since the pictures showed it was NOT preexisting.
The GM came out with the service adviser and the detailer, and they applied a piece of tape to the roof rail. Sure enough, it removed some paint. I told them that whenever I waxed it, I used blue painters tape and NEVER had a problem. This is where they got a little defensive. He said that on a vehicle of that age, if they fixed the roof rails, something else would probably mess up. I found this almost funny because this was the only problem that was even possibly caused by the vehicles age. Everything else was because of their negligence. So after bantering back and forth with them, I told them not to worry about it and that I'd take care of it. They said send them a receipt and they'd cover it, and they thought that was the best option (because they didn't want to deal with it anymore).
So here's my question: I'm going to sand it and repaint it, and charge them for the materials and the labor. What does everyone think is a good hourly price on the labor?
Thanks in advance, and sorry the post was so long. I just wanted to make sure I covered everything.
The body shop had a problem getting the correct hitch, so I had to come back a week after I picked up the vehicle to have the new hitch installed. Before bringing it back, I realized they didn't paint the rear trim piece which they were paid to do. There was only a small section of paint missing from where the bumper hit it, but it was still supposed to be done. I brought this to their attention, and they asked if I'd accept a refund. Since I'd already turned in the rental car, I agreed.
They installed the new hitch, but instead of reattaching the trailer wiring harness to a mount, they simply zip tied it to the hitch. I didn't realize this till a few days later when I was getting ready to tow my trailer.
Also, when I picked up the Explorer the first time, they'd washed it for me. It was a nice gesture, but they obviously had someone wash it that didn't know how to wash or dry a vehicle, especially a black one like mine. There were minor swirls all over the vehicle. They were minor, but they were there, and non existed before.
In light of everything, I decided to write a complaint letter to the owner of the shop. About a week later, he called me to apologize. He said he'd researched everything, and had already driven to a trailer supply store and bought a mount for me. He insisted that I bring the vehicle in, let them fix the trailer wiring mount, paint the trim piece, and detail the vehicle to get the swirls out. He even offered to put me up in a rental for the 30 hours they'd have the vehicle.
I went to pick up the Explorer this morning, and everything looked good. They got the swirls out, but that was about all they did to the paint. Needless to say, I wasn't impressed with the results. As I was about to leave, I notice paint missing from the railing on the roof. I showed the service adviser and suggested it was from the buffer. He said that was impossible, and that, if anything, it might be from the tape. He checked the pictures from when the SUV was originally brought in (to make sure it wasn't preexisting). He then told me that he was going to check to see if there was any tape used on that part, and if there wasn't, then he couldn't accept liability from it, cause there was no way it was from the buffer. It was making me upset that he was worried about accepting liability on such a minor problem, especially since the pictures showed it was NOT preexisting.
The GM came out with the service adviser and the detailer, and they applied a piece of tape to the roof rail. Sure enough, it removed some paint. I told them that whenever I waxed it, I used blue painters tape and NEVER had a problem. This is where they got a little defensive. He said that on a vehicle of that age, if they fixed the roof rails, something else would probably mess up. I found this almost funny because this was the only problem that was even possibly caused by the vehicles age. Everything else was because of their negligence. So after bantering back and forth with them, I told them not to worry about it and that I'd take care of it. They said send them a receipt and they'd cover it, and they thought that was the best option (because they didn't want to deal with it anymore).
So here's my question: I'm going to sand it and repaint it, and charge them for the materials and the labor. What does everyone think is a good hourly price on the labor?
Thanks in advance, and sorry the post was so long. I just wanted to make sure I covered everything.
.............. Paul S