Hosed - What can my friend do now? (long)

vMaster0fPuppet

New member
A friend of mine got into an accident in his black 2000ish Honda Accord a couple months back and took it to a body shop he knew to get it repaired.



The shop took about a month to "finish" the repairs. They had to replace a door and his rear fender, to fix the body damage. They then painted this to match the color. I have to day that they matched the black pretty well.



The rest of the job, however, is absolutely horrendous.

Theres bubbles in the clearcaot. It looks like they maybe didn't wetsand enough. Theres a small section on the rear bumper that looks like it was only half wetsanded. On top of that they didn't polish this area at all.



The entire passenger side is covered in either sanding or swirl marks. This includes half the hood, half the bumper, and the whole passenger side of the car. The car was heavily marred to begin with, but this new paint has them as well.



On top of this, the area they did hit with a polisher is a disgrace. It's covered in holograms, micro marring, and swirl marks. They didn't polish sufficiently to remove the sanding marks, and they failed to break the polish down producing holograms over the whole passenger side of the vehicle.



Now the really shady part.

The body shop gave him the car when they were closing at night, so my friend said he couldn't see how bad it was until today. They charged his insurance $8K for the repairs, and apparently waived the deductible, allowing him to just take the car.



I told him to go back there and demand they fix it, but I don't know if they technically have to after he removed it from the shop. I also told him to call his insurance company and tell them not to pay, but they already paid the shop. Though it is not my car, this actually angered me because these hacks call themselves professional. If they refuse to fix this, what advice can i give him?
 
Yes. Absoultly they have to. Tell him to contact his insurence company and get an adjuster back out to take pics of the shotty work. Then call up the body shop let them know that you have contacted your insurence company and they will need to make good on such shotty workmanship. If they give you any flack whatso ever simply tell them if not 100% staisfied you will be filing a full complaint to the better business bureu.
 
I work at a collision repair shop doing paint work and they 100% have to take the car back and fix it he has the right to say that its not fixed to his standards. definitly get the insurance involved they have the power to get it fixed right and immeditely. Its his vehicle and there a professional shop that got paid to do the job that way.
 
757motoring said:
I work at a collision repair shop doing paint work and they 100% have to take the car back and fix it he has the right to say that its not fixed to his standards. definitly get the insurance involved they have the power to get it fixed right and immeditely. Its his vehicle and there a professional shop that got paid to do the job that way.



Plain & simple: If this guy picked this shop to do the repair, the insurance company has no business, responsibility or leverage to help this guy out. The only way they can is if this shop was one of their Direct Repair Shops. Your only option is to work it out directly with the shop or document the heck out of your case and take them to court.
 
Scottwax said:
My brother ended up suing the body shop that trashed his truck. He ended up getting a $10,000 settlement.



Was it an insurance company paid repair through a damage claim or just side work? How much did shop originally charge him for the repair? I assume the $10K was the cost to correct the initial repair + punitive damages?
 
David Fermani said:
Plain & simple: If this guy picked this shop to do the repair, the insurance company has no business, responsibility or leverage to help this guy out. The only way they can is if this shop was one of their Direct Repair Shops. Your only option is to work it out directly with the shop or document the heck out of your case and take them to court.



If you have a quality agent and have a good relationship with your insurance company they can often be of great assistance and leverage during these stituations regardless if it's at one of their preferred shops. It's one of the main reasons I have been with State Farm and the same agent for 37 years and my dad even longer than that. Agents can often be very persuasive.
 
why would ANYONE take a vehicle from a repair facility at night after hours when they couldn't see the work?????????????????????????????????????????????????????????????:werd:
 
Thanks for the replies guys.



It turns out I was a little hasty in assuming that they shop would refuse top fix thier work. The sneaky way of giving him the car back at night gave me a bad feeling about the shop.



The shop agreed to repair the work immediately, and apologized. I just can;t believe they gave it to him an such terrible condition in the first place.
 
David Fermani said:
Plain & simple: If this guy picked this shop to do the repair, the insurance company has no business, responsibility or leverage to help this guy out. The only way they can is if this shop was one of their Direct Repair Shops. Your only option is to work it out directly with the shop or document the heck out of your case and take them to court.





Insurance agents reinspect cars all the time if a customer has complaints to see if they are legitimate and if they forked out 10 grand they would be on that shop to make sure they do a quality repair.
 
94BlkStang said:
If you have a quality agent and have a good relationship with your insurance company they can often be of great assistance and leverage during these stituations regardless if it's at one of their preferred shops. It's one of the main reasons I have been with State Farm and the same agent for 37 years and my dad even longer than that. Agents can often be very persuasive.



757motoring said:
Insurance agents reinspect cars all the time if a customer has complaints to see if they are legitimate and if they forked out 10 grand they would be on that shop to make sure they do a quality repair.







Your Agent/Adjuster/Appraiser/Claim Rep/Reinspector has NO leverage in a non-Direct Repair Shop situation. We (I'm a Sr. Appraiser) can't make a shop do quality work, we can only pay them to do the quality work. If I paid a shop to replace a 1/4 panel and go back a week later and catch them repairing it (filling it with obseen amounts of bondo), I am not allowed to deduct, change or penalize them for doing so. Unless they are a DRP. Insurance companies are in the business of paying fairly on claims, not repairing vehicles. Reinspectors are primarily used to help internal quality control with appraisers and give help in technical situations. They mediate complaints within the DRP network only.



Say for example your customer brings you their car because they got paint overspray on it. They make a claim with their insurance company and the insurance company paid you directly to repair it. The customer picks up their vehicle and they aren't happy with your work and complain to their insurance company. You tell them to go pound sand and to take you to court if they want satisfaction. Would it make any difference if their insurance company called you to work it out? No way!!
 
David Fermani said:
Your Agent/Adjuster/Appraiser/Claim Rep/Reinspector has NO leverage in a non-Direct Repair Shop situation. We (I'm a Sr. Appraiser) can't make a shop do quality work, we can only pay them to do the quality work. If I paid a shop to replace a 1/4 panel and go back a week later and catch them repairing it (filling it with obseen amounts of bondo), I am not allowed to deduct, change or penalize them for doing so. Unless they are a DRP. Insurance companies are in the business of paying fairly on claims, not repairing vehicles. Reinspectors are primarily used to help internal quality control with appraisers and give help in technical situations. They mediate complaints within the DRP network only.



Say for example your customer brings you their car because they got paint overspray on it. They make a claim with their insurance company and the insurance company paid you directly to repair it. The customer picks up their vehicle and they aren't happy with your work and complain to their insurance company. You tell them to go pound sand and to take you to court if they want satisfaction. Would it make any difference if their insurance company called you to work it out? No way!!



You might be surprised what a good agent can accomplish. If the shop is a reputable one they usually want to stay on the good side of insurance companies even if they aren't on their list of preferred service centers. Like I tell my kids, it never hurts to ask as the worst thing that can happen is the body shop lets it fall on deaf ears and does nothing so what have you lost? I'm not talking Geico, Progressive or any of the other discount places where personal contact is at a minimum. Like I said, I've had my agent for 37 years and has helped me through many situations that I didn't think possible. A lot will depend on the relationship you have with your agent. Nothing ventured, nothing gained.
 
What motivation does a shop have to listen to an insurance agent? Who is he to them? Unless he's connected to the Mob? :grinno: :bat
 
David Fermani said:
What motivation does a shop have to listen to an insurance agent? Who is he to them? Unless he's connected to the Mob? :grinno: :bat



You've taken this totally out of context as you have zero to lose to ask your agent to help you correct?



Let's just leave this as we agree to disagree. Fair enough?
 
94blkstang said, "I'm not talking Geico, Progressive or any of the other discount places where personal contact is at a minimum"



I work closely with a local Progressive Claim Center. They send me alot of work - prolly $25,000 per year. They are extremely professional, and they have very high expectations.



Regarding the personal contact issue, I just assume you have not been to a Progressive Claim Center - they'll overwhelm you with Customer Service...



I'm not personally insured by them, but I'll consider them next time around.



Jim
 
Is good bodywork a dying art? I had my Chevy Alvalanche repaired a few years ago by a guy that I worked with years before and knew very well. He was the owner/manager of a well respected shop at the time and I didn't think twice about trusting him. He kept the truck a month, then rushed it out after the insurance company called and what did I get, doors that didn't line up, 1/2" gaps at the top - rubber seal barely making contact (should have heard the wind noise!) swirls, halograms, stinky smell inside, etc. I took it back and they did a little better, I ended up trading it a few months later. The guy that owned the shop later had to sell it - seems he got in some trouble with the insurance companies and they took him to court, I don't know the details but I'm glad he lost.
 
Real body men that "work" sheet metal are definitely a dying breed. When you do find one, you'll just have to hope that he's paired up with the same caliber of painter! Basically what you'll find now a days is a bunch of part replacers that don't like to repair anything.
 
David Fermani said:
Was it an insurance company paid repair through a damage claim or just side work? How much did shop originally charge him for the repair? I assume the $10K was the cost to correct the initial repair + punitive damages?



State Farm gave my brother $6000 for the hail damage to his 3 month old truck. Instead of listening to my other brother and I, he decided to price shop. Found a place that would do the work for $3400. Told him he should have me go down and look at their work but he swore up and down he saw the show cars they had painted and they knew what they were doing. Ha!



Runs, sags, fisheyes, visible sanding marks under the paint, grey primer overspray in all the doorjambs, overspray all over his wheels, paint didn't match, etc. He gave them 2 opportunities to fix it right and each time they made it worse. When he took it to the shop my other brother and I had recommended for an evaluation, my brother found out the supposedly OEM hood they put on was aftermarket. Paint thickness readings were 17 to 41 mils!!!!! The 3 estimates my brother got to restore he truck were from $8500 to $12,400, mostly depending on whether or not some of the heavy overspray could be removed or if the wheels, weather stripping, etc, would have to be replaced due to the overspray.
 
David Fermani said:
Would it make any difference if their insurance company called you to work it out? No way!!



If you want any chance of referrals from that insurance company, you'd make good on the complaint (assuming it is valid). Some people don't care but some do care about their reputation.
 
Jimmy Buffit said:
94blkstang said, "I'm not talking Geico, Progressive or any of the other discount places where personal contact is at a minimum"



I work closely with a local Progressive Claim Center. They send me alot of work - prolly $25,000 per year. They are extremely professional, and they have very high expectations.



Regarding the personal contact issue, I just assume you have not been to a Progressive Claim Center - they'll overwhelm you with Customer Service...



I'm not personally insured by them, but I'll consider them next time around.



Jim



My comment wasn't in anyway meant to be a slam to them and I probably didn't say it the right way as I was just trying to emphasis the difference between those insurance companies that still have personal agents that you build long term relationships with. I've had a few encounters with Progressive and like you said their people have been very professional and responded quickly.
 
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