Hmm just a thought....... (quality service) Kinda long but please bear with me......

9

91redrotary

New member
I think this comment might stir up a few minds on here on DC. But this is something that has been brewing in my mind for quite some time and I had to vent alittle. I know it's in the best interest of the detailer to provide the best quality service for their customers.. Every detailer has their own preference of products and or techniques to use to which they think is the best. Everybodies entitled to their own opinions and I greatly respect everyones.

This might sound like a stupid question for you fellow dc members. But, what do you consider quality service in your CUSTOMERS EYES? And what do you consider quality service in YOUR EYES. I asked a few friends for their opinions and they said quality service is--------------------------A new looking car with a lasting finish (swirlfree)
Interior immaculate rejuvinated to new or like new condition.
dust free vents
Interior scented
Clean wheel wells
Streak free windows
BASICALLY EVERYONE WANTED A CAR THAT LOOKS LIKE IT CAME OFF THE SHOWROOM FLOOR. BUT-----------------------------------------The first comment made, made me think and say hmm.......
A new looking car with "A LASTING FINISH"............

I could understand his concern but, lets keep it real here. WE ARE ALL HERE TO MAKE MONEY ARENT WE???????? Repeat buisness is what we want..........

Lets just focus on the exterior due to the fact this made me start this post. The exterior finish deteriorates on a daily basis due to the enviornment that its subject to...... Obviously a vehicle that sits in the sun 7 days a week will have a worst finish than a car garaged 4 days a week. So, Which is a better product to use, Poorboys, Meguires or 3m?????????? I've noticed that alot of members here use Poorboys and Meguires. And I remember seeing a user on this site stating that 3m is great but doesn't leave a lasting finish.

SO......................................... What do you use, a product that could almost guarantee you a repeat customer, due to the fact it doesn't last as long or wait a few more months for that customer needing an exterior detail....

I was always told Repeat buisness is good!!!!!! It's kinda like a relationship to a barber. I'll wait for my barber until he's done with someone else regardless if the shops full or not.

Any comments?????????????
 
IMO-- it's not what I use, when I use it, or how I use it, but moreover how I educate and market it. It's like an oil-change; if you do it every three months or 3,000mi's you shouldn't have to many problems. If I find the customer isn't quite grasping the concept, I ask them directly, "Would you wait until your car is clunking and belching white smoke before you gave it a tune-up & oil-change?" If you inform the consumer about the benefits of having it maintained weekly, teach them about preventive maintenance, and show them what happens with improper care, they will get the message. A new car is an investment, and with the rise in leasing vehicles the prospect of preventive maintenance is an even a greater marketing incentive. Granted there are exceptions when sometimes a specific product needs to be used for a specific application (concourse, photo-shoot, fresh paint, show car, etc.), but for me, knowing the what, when, and how comes from wisdom which can only be gained through experience.
 
mirrorfinishman said:
It is always a good idea to under promise and over deliver.

In other words, give the customer much more than they expect.
Click to expand...


Excellent advice from Mirrorfinishman! An unexpected upgrade or a "freebie add-on" every once in a while goes along way.
 
Quality service in any business is giving the customer what you would expect to be given if you were the customer and if possible, a little extra.
In other words, "Detail Every Car Like It Is Your Own"
 
I think mirrorfinish hit it in the nose...and I believe that the detailers ability and expectations should be far above the customers. Repeat business is the best because you are following up your own work.:bigups
 
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