High Volume Shop Hacks Up Car in Houston. Should they Pay?

I find it hard to believe that one hack wash caused that much damage. You could take your car to a car wash and wash it with those foam brushes and not put that many scratches in your paint. Another thing that is odd is why would the owner bother to come to your shop if he isn't intending on making it right. Seems like a waste of time and energy on his part if he isn't planning to make it right. He might surprise you especially if you show him in person the damage - apparently you have his curiousity if he is coming to you to look at the damage.

He owes the customer something but not sure what an appology and a supervised rewash and maybe a portion of the fees to correct the swirling since they weren't supposed to touch the paint anyway.

Good luck and hopefully you have gained more business from that customer in the end.
 
I'm trying this new app on my phone so I hope this all gets on the board. In the end the other company paid for me to correct the superficial marring on the vehicle. I will say this. The owner was a stand up human being who really takes pride in his work, and couldn't have been more professional when he came to look at the vehicle. The only reason I even put up the question "is this company liable" is because the client specifically told them not to touch the paint. If she had wanted them to wash it then she would have been on her own, because she knew they had 12 cars there and two buckets. I know every car is different in terms of clear coat, but this particular Bimmer can scratch by just looking at it. There was a great deal of marring due to the wash. Is all of it due to the wash, probably not, but there is plenty and all in all I was happily surprised that there are decent people out there, because you guys are right, they could have not given her a thing.
 
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